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October 2023 by Mike T.
I paid my deposit to have Road Runner arrange the transportation of a vehicle purchased out of state! They took my deposit and booked the pick up. The day of pick up, I called several times to confirm that the company they outsourced too would be there to pick it up. No call from driver and no communication via email that there was a problem. Now they have my money and I have no car or even correspondence that is letting me know what their plans are to rectify the situation. At this point, unless they come up with a good reason and method of fixing the problem, this company is nothing but a SCAM! Horrible Customer Service! Every time I called, I would say the minimum hold time was 20 minutes, and most of the time longer! Mike
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October 2023 by Michael S.
absolutely the worst customer service to work with. Was calling them back to let them know I would not need their services that I went with a different carrier company. Was told that I would be scammed because I did not use them. Very poor customer service would never ever do business with people like that when they don't get picked.
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July 2023 by Obada A.
Terrible experience with this auto transport company! Despite finding cheaper options, I decided to give them a chance based on positive reviews. It turned out to be a huge mistake. They took my money ($1222) and completely missed my desired pick-up date. Their customer service was non-existent; there was no way for me to reach them, as they weren't picking up any phone calls. This forced me to rely on a friend to transport my car as they failed to assign a carrier. When they finally assigned one, they delayed the process and demanded an additional $60, claiming it was at the carrier's request. The total cost escalated to $1285. I was left extremely disappointed with their unprofessionalism, lack of communication, and overall poor customer service. I strongly advise others to steer clear of this company!
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March 2023 by David M.
Awful company to use! Would not recommend this company to anyone. I've had my cars shipped all over the United States when I was in the military and this is by far the poorest excuse for transport broker that I have ever dealt with.The transporter who was contracted by RoadRunner had to be the most inept person that my family ever had to deal with. Showed up to the pickup site knowing that the car was inoperable, but expected us to have tools available for them to use in order to load the vehicle into their trailer.The transporter made contact with my family the day before they were supposed to drop the car off, but on the day the car was to be delivered, they mysteriously could not get in contact with anybody.Due to the fact that the transporter allegedly could not get in contact with anyone, they dropped the car off on the street with the keys left in the ignition and no paperwork claiming that any type of post delivery inspection was completed. On RoadRunner's website, it clearly states that the vehicle will be inspected and keys will be handed to a receiving party (absolute lie). My car had been in storage for over a year and therefore did not have a current registration; this car could have been towed off by the city, or it could have been stolen by anyone with a car trailer. This poor excuse of a transporter could not even back a trailer into an empty driveway to at least unload the car in the driveway.I made contact with RoadRunner's management and told them of the situation and demanded a refund due to the extremely poor service that their contracted transporter provided. Their response was that since the car was delivered the contract was fulfilled and I was not entitled to any sort of refund.They could not even seem to comprehend, nor did they care, that my car could have been stolen or towed off by the city! They did not even acknowledge the fact that their contracted driver was a complete incompetent. They really make sure that customer is always wrong.Do not use this broker! Absolutely horrible. Their website tries to dazzle you with all these pictures of celebrities who have used their services. Look at their website, their reviews are all glowing 4/5 star ratings. If they were truly transparent, they would have the negative reviews posted as well.Use companies like USHIP, who contract out to reputable drivers that can actually back a trailer and have their own equipment.
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January 2023 by Natalie W.
This company was horrible in all aspects of a company. I was left with the feeling of being scammed. From the start things weren't ideal. Gives quotes that will be cheaper than all other transporting agencies to coerce you into contract with fine print giving them ample space to up charge later. My personal quote was Off by two hundreds dollars for misc reasons the rep said "gas prices, location," blah blah blah but all of that info is what you plug in when you get a quote to begin with. I was particular on the days the car was to be picked up due to tight schedule. Was reassured extensively by the "sales" team that there were no issues. I was originally told that a driver will pick up my car on a Saturday and I have to be available to meet him and would be notified day before the scheduled pick up on a time frame. Zero communication from the company transpired day before scheduled pick up. On Saturday, after multiple attempts to contact any staff with no success and still heard nothing, I was becoming anxious not only bc my plans for travel were in jeopardy but because they had already received a large deposit and I was concerned I was scammed. finally received a phone call from their "dispatch" and was told that I was mislead by "sales team" bc there were no drivers and it is scheduled to be picked up on Monday and reassured me that drop off date was not affected. He then collected another 200 dollars for "insurance" for anything that happens to vehicle, like vandalism or being stolen as they were not responsible if that were to happen. I hesitantly paid the amount bc It was too late too switch transport services for my travel plans. By end of Monday when I heard nothing from driver - all the numbers provided by company were either busy signal or automated voice stating no longer working numbers. Imagine my anxiety for not only feeling scammed but it left me in a bad situation for my personal travel. I reported the charges on my credit card as fraud Monday night. Which I have never done in all my years of spending money... only to hear from the company at 11a on Tuesday if I was canceling my reservation because I signed a contract stating the dates are flexible and it is not their issue if I was lead with the impression that the dates discussed were going to not be an issue. With in that contract conveniently there was a cancellation fee equivalent to the deposit. This company was a nightmare. And I couldn't imagine how much worse it would have been if I gave them my car to be transported for the phone numbers provided to once again become conveniently non working.
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January 2023 by Blu J.
Called me asking if I'm still shipping a car. As I was saying "I haven't closed the deal" he says "sounds good" and hung up. Pretty rude to call someone and then hang up on them mid sentence. I will not be shipping with this business.
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November 2022 by Barbi T.
Wow, what horrible customer service. I was looking for quotes online, received a phone call asking if I still needed my vehicle picked up this Friday from Los Angeles (to Phoenix area) and I told them I wasn't in a hurry looking for the lease expensive way-it is my daughters 2002 Hyundai, just didn't want her to drive it home across the desert-I was quoted just short of $1000, I said that it was an old car and that's ridiculous, then their representative got pissed and told me I was ridiculous. Nice customer service. No thank you, I will use anyone else even if I have to drive out and get it myself with a U haul.....
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August 2022 by Ardavan j.
Roadrunner Auto Transport had a 3rd party vendor(ARIZONA AUTO RELOCATION) pick up my vehicle from Ct. dealership on Tuesday, June 21 and I was in constant contact with the driver until Sunday and was told by the driver it would be delivered that night. I then lost contact with the driver and Dispatch could not get a hold of them for three days at which time they delivered the vehicle to me on Thursday, June 30 and it had rear bumper and right rear quarter panel paint damage. I took a time stamped photo of it and they had records of the pick up at the car dealership where the driver marked the vehicle as not damaged. they denied any claim to damaging my vehicle and I had to pay $3000 out of pocket to get my car painted in addition to $2,186 god transport During the process I was never allowed to speak to a manager and I was always sent a voicemail and a regular Clerk would answer me.Having been an investigator for 12 years I advised them how to go about it and to contact the two drivers and was never given any information other than Arizona relocation denied any wrongdoing. I wouldn't recommend this company to anyone and I know that the owner always answers on Yelp but nobody was available when I was needing more assistance than Clerk with no experience or authority. I need a full refund of my transport costs or I'll be filing a civil lawsuit immediately for the transport as well as the paint cost. I have all phone, text, photo, and legal documents to show it was damaged in transport. I have sued previously and it is very easy process. you simply show your proof and judgement takes place in approximately 10 minutes.
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March 2021 by Stevie R.
Absolutely awful. If zero stars were possible. We're making a cross country trip, and they seemed pleasant and knowledgeable enough, however, even though we booked several weeks out, and they were unable to secure a carrier, but don't bother to actually keep you apprised of that fact. We went well beyond the ready/ pickup date and the best they had to offer was, "you're still pending, but marked urgent". Thankfully, we were able to rearrange our plans and drive the vehicle. I don't know what would've transpired if we had already departed for our destination, trusting the vehicle would be transported, but instead was abandoned. Additionally, communication was terrible. When booking, they called back almost immediately. When trying to find help, they NEVER called back. When we were given a number to call for help (from a chat operator, who could not answer questions) the number's message would say, "We are experiencing heavy call volume, our apologizes, good bye", and automatically disconnect. My recommendation to anyone looking to transport a vehicle- find a private, licensed and bonded transporter, not one of these companies who subcontract and have zero control over the schedule they agree to.
