O'Reilly Auto Parts store #3653 in Maricopa, Arizona, is known for its helpful staff and reliable service. Customers frequently mention the friendly and positive attitude of the team, especially employees like Erick, Jesus, and Barbi, who consistently go above and beyond to assist customers with their needs. The staff is helpful in providing advice, teaching about car care, and ensuring that customers find the parts or supplies they need, often having items in stock and ready for pickup. Several reviews highlight Erick’s exceptional service, especially in commercial parts sales, where his professionalism, knowledge, and dedication shine. He takes the time to understand customer requirements, patiently explains technical information, and offers personalized assistance, making customers feel valued and cared for. Erick's commitment extends beyond typical service, as he has even gone to customers’ homes to diagnose issues and provided rides when needed, demonstrating true dedication. Barbi is also appreciated for her helpfulness and friendly demeanor, contributing to a positive shopping experience. Customers appreciate the store’s free services like battery testing, wiper blade and bulb installation, fluid recycling, and check engine light testing. The store offers resurfacing brake rotors and drums, along with a free Loaner Tool program, making it convenient for DIY projects. Overall, this O'Reilly location is praised for its excellent customer service, knowledgeable staff, and willingness to help with any project or problem, ensuring a satisfying experience every visit. With over 6,000 stores nationwide, it remains a trusted choice for auto parts and services.
