Chase Bank provides checking, savings, and mobile banking services. Customer experiences at branches can vary significantly. Some reviews report very long wait times in the lobby, leading to a preference for using the drive-through instead. A common complaint is a perceived lack of employees, which some customers attribute to corporate decisions to cut staff. They feel service is not a priority and the bottom line is more important. However, other reviews highlight exceptional service from individual employees. In one case, an employee helped a customer find missing money, for which the customer was very grateful. In another detailed account, an employee in Maricopa went above and beyond to assist a family with elderly parents. Despite a missing online appointment, the employee stepped in to help wrap up important loose ends for a customer visiting from out of state. This service was described as a blessing and a major asset to Chase, contrasting sharply with previous unhelpful experiences at other branches. The bank location mentioned has solar-powered panels on its roof. Deposit products are provided by JPMorgan Chase Bank, N.A. Member FDIC.
I highly recommend Jorge Molano at this branch. He is very well-prepared, efficient, and professional at my appointment. Really helped save time with my business banking needs.
July 2023
Went in for a quick transaction. Was in and out quickly. Very friendly service.
June 2023
I just want to say thank you Rosa for helping my husband find our money thank you for taking the time to look for it we are so very grateful..
