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March 2024 by Angela K. Sams, EFT, EMDR, REBT
I have used this UPS Store seven times. Every time I have been here, the staff have been very friendly and helpful. It is a clean, fully stocked, fully staffed store. There are always two weighing stations available and a drop off box. You can take your shredding here, get documents notarized, have a mailbox and have them pack and ship things for you. I love having this great UPS Store so close to home.
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December 2023 by Barbara Toothman
I sent a birthday card on October 30th that Monday morning from your store. The recipient received it 6 days later. The item, a suncatcher, I had inserted in the envelope was gone. I had taped it closed. The recipient has a locked mailbox. The gal that waited on me was not customer friendly. I ignored it smiled and thanked her. She had asked if I wanted the receipt, but it was only about three dollars. I didn't want to bother the poor gal. There was a rip at the bottom of the envelope that was not there when it was sent. The ripped envelope was inside the addressed one. Obviously, the sun catcher was removed ripping the inside envelope.
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December 2023 by Mindy AC
Worst customer service I've ever experienced at a UPS store. Would not recommend visiting this location for anything.
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October 2023 by Amanda Gause
Don't bother scheduling a pick up or requesting your package be left somewhere more secure. The drivers won't care. Just had a driver pull in, leave a missed pick up attempt, and then leave all in the time it took me to get my shoes on and get out the door. Zero attempt to make contact or pick up my package. Customer service was literally no help, contacting the store was also zero help as they transferred me back to the same non local customer service line.
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October 2023 by amy whitehouse
absolutely LOVED Tasha she the most helpful person i’ve ever encountered i travel an extra 15 mins just for her she’s so amazing!
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October 2023 by Randy Anway
Always very helpful and pleasant to work with.
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August 2023 by Emma Martinez
i ordered a happy meal and i was waiting 2 months for it and i guess the delivery person was in a bad mood because they kicked it and it died
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August 2023 by Pedrito Medrano
Portions are too small, was still hungry afterwards. Also my waitress is black and I think she tried to use her voodoo magic to lure me to give her tip.
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August 2023 by Danny B.
Refuses delivery of packages without consulting the shipper.
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July 2023 by M P
Went in a bit ago for a couple copies and waited in line for ab five minutes (no problem) and while I was waiting, another customer came in and left some boxes on the counter. When the female employee was finished with the guy in front of me, she immediately went to this customer and helped him before me. I get that he's probably a lot more of an important customer than me, but the arrogance of the employee to not even acknowledge me before helping the guy who basically cut in line is unacceptable. I'll gladly drive over to Cortaro and get better service.
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June 2023 by Kelly Elmer
Went in to return 2 Amazon packages and the General manager Andree Ana was extremely rude and short with me because the box was not taped and she said new policy requires them to charge a dollar to tape a box! It wasn’t ridiculous enough they charge for tape but for her extremely rude and horrible customer service! Especially in front of other customers and employees. A general manager that acts like an immature child, representing the company that way needs to go back to entry level position!Mr. Owner, I am shocked that you find that your employee was not rude and unprofessional, where are your standards?? She was definitely rude and did not have to act that way at all towards me over a dollar charge! With your rebuttal it makes me wonder where your professionalism and standards for customer care stand at all? I mean your business is just sending boxes, but we as people deserve good customer service even if we are at McDonalds! Obviously the apple doesn’t fall to far from the tree, maybe she is related?! Since you are the owner and claim how she treated me as a customer was okay, professional and in lines with good customer service then I recommend you also need to go back to entry level or at least get educated and then teach your employee’s the proper way to defuse a situation instead of being just plain rude! Your perspective was entirely different and your opinion is biased. I work in Consumer Affairs, and I implore you to learn, get educated and have some better expectations and skills to be an example to your employees! Also I hope that in return you are treated the same way your employee treated me and it follows you wherever you go, whether you are at Mcdonald’s or The Ritz Carlton! And in closing, I will be sure never to return to your store and share this experience with as many people as possible.
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January 2023 by Brigette B.
This used UPS store is terrible! Brought in 3 boxes to be shredded, carried them in and waited in line only to find out that their bins were full. Seriously! As soon as the bins are full, why can't they post a sign? They're bins only get emptied once per month - FYI.
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December 2022 by Nancy Lyngby
It’s great having the UPS Store so close for shipping & Amazon return drop offs. Staff are friendly & helpful if you need to file a claim for an item damaged in shipping.
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August 2022 by walid elshazli
Bad customer service. Notary by appointment while he was doing nothing. Just didnt want to do the job i guess.
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August 2022 by Darian Sterns
People working there are condescending which is hilarious because they are not very smart and do know their point very well.
