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September 2023 by Katie R.
Our car broke down on the freeway. We went straight to pierce. They were affordable and quick. Will definitely use them again.
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September 2023 by C Rey
Waited 2 weeks for our appointment, was given an estimate well within our budget as well as a promise that it would get back to us in a timely manner. So far this shop hasn’t kept their word on anything. In fact, they charged hundreds more than the highest end of the quote AND took several days longer than expected. They couldn’t find my keys at pick up and my car battery was dead when they finally did find the keys. I would add more details and list more of the minor inconveniences but frankly I’ve wasted enough time on this shop. Save your time, save your money, go elsewhere.
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August 2023 by Carlee
Waited 2 weeks for our appointment, was given an estimate well within our budget as well as a promise that it would get back to us in a timely manner. So far this shop hasn’t kept their word on anything. In fact, they charged hundreds more than the highest end of the quote AND took several days longer than expected. They couldn’t find my keys at pick up and my car battery was dead when they finally did find the keys. I would add more details and list more of the minor inconveniences but frankly I’ve wasted enough time on this shop. Save your time, save your money, go elsewhere.
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June 2023 by John Peng
On the way back from the Picacho Peak hiking, I found the bottom cover hanging underneath the car because of the loose bolt. We stopped by Pierce Auto. They found the problem and fixed it right away.While waiting in the office, I saw many its loyal customers coming in with trust.When I asked how much to pay, they insisted that it is free for such a small problem. I am so touched by the honest and courtesy given to me. You guys made my day!
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December 2022 by John Dean
Hit a pothole and absolutely destroyed one of my tires coming back late one evening... towed to Pierce, and these guys had a full set at the shop and installed in less than 24 hours (it was probably about time to replace the other 3 anyway). Incredible work by Trevor and the team.Great service, quick turnaround, and extremely competitive pricing. I'd take my vehicles back any day -- so glad to have a home-town shop! Plus, they're backed by Napa, so work and parts are warrantied nationally. Can't beat it!
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August 2022 by Steve High
Last minute repair, great service, reasonable price. Trevor Pierce is very friendly and helpful. Wonderful positive attitude. Very busy place and he managed to squeeze me in. I’ll be back for regular maintenance. Great small town, hands on small business. High highly recommend Pierce Automotive on Sandario Rd. Thank you Trevor!
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April 2022 by Nora W.
John, and his amazing receptionist, had me up and running in 30 minutes! I will definitely be going back to them when and if I have any other issues. She had even offered to get me home to Red Rock if they had to keep my car.
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December 2021 by Laurel Fox
We had such a positive experience at this shop- we rolled in with our vehicle smoking and they took the time out of their day to help us, give us valuable advice and take a look at everything for us. Nick was very kind, knowledgeable, and professional. We are so thankful for his help to help keep us rolling on the road.
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December 2021 by Patrick Harrington
Very helpful. I rolled in with my vehicle after another shop had done a poor repair. Nick was extremely helpful, looked over what the last shop had done wrong and explained to me what needed to be done. Everyone at this shop was very knowledgeable and professional.
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November 2021 by Sara T.
This review is not about the mechanics; I am sure they are very skilled. This is about the scheduling process and communication with the office staff. We set up an appointment, during that time we had a price and an estimated pick up time for that day. We dropped the car off first thing in the morning and were told that we would receive a call to come pick it up. We called around the estimated pickup time and were told the car would be done the following day.... Uh.. what? They said the mechanics were at lunch and didn't get to the car yet. So we waited, call the following day and were told that the car would YET AGAIN be done the following day. The man on the phone stated that he told us that when we dropped the car off that it would be three days. He did not, I would not have left my car there for no reason, when I just needed small simple work. We also found out that the quote was half of what the cost was going to be. He stated that the lady who works the of is only there a few days a week and should not have set the appointment and gave us a quote. We are aware that quote are just that, but double for a glow plug and oil change?!?! $500-600?!!!Other then laying about what they told us on when the car would be done, they were nice and I am sure their mechanics are great however, the office has lost our business. That sadness us because we really wanted to support a local business.
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November 2021 by Nikki Reck
Vacation-Saving Service!Husband’s flight out of Tucson was canceled. The only option to connect him with family on their RV adventure was a flight out of Phoenix. Ugh! Didn’t want to make that drive but we did.Car starts rattling on I-10. Hubby finds Pierce Auto and we pull over before I have a full blown panic attack. No way are we going that far with that noise!The shop seemed fully booked, but the nice guys at Pierce jacked up my Honda Fit, reattached the splash guard and had us back on the road to the airport in no time. No rattle, no stress!7/5 stars. Would go back again and definitely will to drop off donuts ?Service: General repairs & maintenance
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October 2021 by Caleb B.
Truck limped in and these guys helped immensely by getting the truck done quickly and reasonably. I definitely recommend them
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October 2021 by Lauren Lingeman
Stopped here when our front plastic bottom cover came loose on the way to Phoenix and they zip tied it for us for free. Super nice and helpful saved us a lot of time.
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October 2021 by Willie Trappier
My wife and I are a dual military couple traveling from Washington State to El Paso. After five days of traveling, something happened with my transmission and fluid and white smoke started coming out of my 2004 Chevy Trailblazer. Due to issues with the tow company, Pierce Automotive was very accommodating and stayed open to receive my vehicle. My vehicle was diagnosed and repaired the next day. This repair was essential since the Trailblazer is towing a vehicle transporter and my wife’s vehicle doesn’t have a hitch. They were very professional and kept us informed throughout the diagnostic and repair process, something other repair shops fail to do. The cost to repair my vehicle was beyond reasonable. I wish I could take them with me to El Paso!!!! Thanks again for the amazing service guys! My wife and I greatly appreciate it.
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September 2021 by Joe Dirt
Went to another to another shop to resolve the problem (part not installed correctly) for $60. There was nothing else wrong with my vehicle that was causing the problem, like I already knew. Not going into further details, because there is no reason to start another google review pissing war. Just know I love when I am right!!Service: General repairs & maintenance
