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November 2023 by Peter Oleschuk
Black Friday pricing?Big joke! Hiked prices and then discounted.Net price, same as always.The answer is in proof: shelves are full to the brim after 3rd day of biggest sale of the year...
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November 2023 by Bobbi Jo H.
Great prices. Friendly staff. My son is hard to buy for. He out grows everything within a month or two. It's nice that they are close and reasonable.
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September 2023 by Ted Culver
Purchased what we were looking for. Not a lot of people in the store ??
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August 2023 by Tittus2.0 Nelson
Went to get the kiddos shoes for school. They were the only ones open on time. The lady's there are so helpful and nice got the best service. Thank you lady's
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July 2023 by Luke Bilow
I have to give 4 stars out of 5 only because of the 4 pairs of shoes we bought, 2 of them were not in stock at the store. However, the very helpful manager took time with us to search for them at nearby stores and finally helped us order them for a home delivery which is free because we have a (free) membership in the Famous Footwear club. Returns and exchanges are free she told us in case the shoes we receive are not right for us. The manager and clerks were very busy restocking and helping customers the whole time we were at the store. This store is located about 3 minutes from the parking lot if you park to the right as you drive in the main entrance. Walk past the kettle corn trailer (which sadly was closed while we visited) and you are almost to Famous Footwear. This store doesn't have the fanciest, coolest Nike sneakers like the expensive sports-oriented shoe stores but if you are trying to find some shoes for your student returning to fall classes without breaking the bank, go here. You'll make him/her happy and not spend a fortune.
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May 2023 by Elizabeth Lane
Didn't find anything for me here, I wear 6 1/2.
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January 2023 by Jerry Valenzuela
Maria was outstanding, unsurpassed customer service ...superb sales professional.
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January 2023 by Maxine S.
My email for my order, online website and map apps says closes at 7pm. got there at 633pm and hand written store hours says closed at 6pm. I called and lady said for my already paid item I just needed to pick up I can't get because they already closed their register. so have to cancel my entire order because I'm leaving out of town before store opens.
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December 2022 by Nunya Bidness
My post exceeds the character limit so in short I was verbally attacked and harassed by the manager Joanna and another associate, Drea for no reason from the moment I stepped foot in the store. The manager also took a picture of my personal information with her cell phone and I don’t know that she deleted it but even if she did, she informed me she could get it other ways so needless to say I will be filing a police report and a complaint with the corporate office.
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December 2022 by Nunya B.
I ran to the Famous Footwear located at 6401 W Tucson Premium Outlets, Marana Center Blvd, Suite# 837, Tucson, AZ 85742 because I had to return some shoes I purchased from Famous Footwear online and hopefully find another pair, since mine had recently torn. After working since 6 A.M., I looked down at the clock and I realized they would be closing soon and ran out the door and figured I would have to finish when I got home. I made it with just over 20 minutes to spare before they closed on Christmas Eve, which should have been plenty of time to find a new pair. IF I would have been able to do my shopping in peace without being harassed and attacked by the manager, Joanna, and another associate, Drea. When I walked in, it was 5:38 pm (I know this because I had just hung up with my husband who was re-parking) and was standing in line to see if I needed to or was allowed to leave my bags at the front. I was waiting patiently when the manager comes scurrying over from the back and very confrontationally says to me, "We close in ten minutes. You know, we would like to get home to our families after working 13 hours and having to cater to you people all day." I told her that I just needed to return an order I placed online really quickly and try and find another pair because mine had broken and were about to be unwearable. She then reiterated her previous statement and very rudely informed me again that they had families that they would like to get home to and that I had 10 minutes, so I better make it quick and to go ahead and leave the bags. I looked at the time since I still had my phone in my hand, it was 5:40. I placed my bags down upfront behind the counter and headed over to the clearance real quick to hopefully expedite my search. With the manager close behind, I started looking at some shoes. I realize that the manager is uncomfortably close to me and was seeming to be very interested in what I was looking at when she asks me through gritted teeth with her seething tone, "Can I help you find something?? What size do you need or what are you looking for so we can get you out of here quicker and we can go home to our families." Mind you, she is so close to me that if I were to have bent over without moving first, I have no doubt her head would have literally been up my rear. I politely said "no, thank you. I don't need any help" and was hoping she would go away and leave me to find some shoes in peace. No such luck of course because she was still right on my heels, no matter what move I made, with her commentary, all while hovering, being nasty, rude and unprofessional. As if the holidays weren't hard enough for me this year, after about the fifth time of her stating that she had to work 13 hours that day catering to "you people" and the fact that they wanted to go be with their families (which I took offense to because of the tone she she had while making the statement and the attitude she had while doing so), I finally had enough of the hostility and her verbal attacks and unprovoked aggressive behavior. I said, "You know, for someone who works in a retail field it might do you some good to try and put yourself in other people's shoes and realize that you're not the only person who worked all day today, as a matter of fact I still have to go home and finish working. Furthermore, not all of us are as fortunate as you to have family to spend the holidays with. I lost my mom earlier this year and now I don't get to go see my family, which has been extra hard on me as well. So before you start attacking people and making assumptions, you might benefit from thinking about that for a second." Without skipping a beat she starts in on me again. This time speaking more loudly that it wasn't her problem that my mom died or that I don't get to see my family and it wasn't her fault that I had to go finish working but I needed to hurry up so they could go be with their families. She was still practically yelling at me when I interrupted her h
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November 2022 by Vanessa Duley
Precious was very pleasant and gave great customer service! Extremely patient and helpful!
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October 2022 by Rosa Dorsey
Precious was wonderful in helping me to find the right sneaker for my athletic needs! Great customer service! Great prices! I WILL go there again and recommend them too. They were more professional and more helpful than Nike or Sketchers!!
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August 2022 by mariana Nunez
Signs at the store advising buy one get one 1/2 for converse and Nike as show on picture. Go ahead and try to purchase and cashier explain that I can no take 2 Nike shoes that I need to take 2 different brand. I add to my purchase 1 Nike and 1 converse and 2nd cashier said no those brands do not apply. LOOK AT THE PICTURES False advertising. It’s a shame for families that come in thinking they can buy there children shoes at the advertising sale. Need to improve there advertising and not mis lead the public.
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August 2022 by Anisa S.
My daughter and I came into the store looking for some new shoes, we were greeted kinda aggressively "MENS RIGHT, WOMEN LEFT, KIDS IN THE BACK!".. we found some shoes she'd like but they didn't have her size. We go to the front and I asked if we could please order them in a different size, she checked and then I asked if I could use some sort or after pay or Klarna, she smacked her lips as if that was soooo inconvenient of me to ask. Their app is called ZIP, I was standing off to the side setting up the app. When I was done I head back up to the register and the same women completely ignores that fact that I'm standing there cause she knows she's about to help with the ZIP app. Lazy lazy lazy. The lady who helped me in the end was very nice and helpful. If you don't wanna be at work then go home. Horrible attitude from lady in the tie dye shirt.
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July 2022 by Omari Walker
Closed 20 minutes early. As I’m walking up during operating hours “we’re closed bud!” Yeah no ****!
