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November 2023 by Freddie J.
Excellent job, great customer service, and timely repair. The only thing that kept me from giving a 5 star rating was they did not offer a military discount (not even on veterans day weekend).
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November 2023 by Vince C.
Started off great from a communication standpoint. Vehicle was in their shop for 4 weeks to replace windshield and complete bodywork on hood, front bumper, and front fenders due to gravel being shot across the front of the vehicle.Original estimate was to have vehicle completed in 3 weeks, with basic/general updates being given thru the first 2 weeks. Initial communication the 3rd week was they were still on track to complete, but contact at the end of Friday communicated that they had to reorder a new piece and delay completion to Wednesday of the 4th week. Communication during the 4th week then turned worse as the communications slowed with information not being correct and dragging out completion day by day, until we continued to call for updates with last minute work on Friday to complete and return.
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September 2023 by Timothy Nessinger
They have had our vehicle for a month now. When we set up with them, the point was to order parts before dropping off so we can minimize time at the repair shop.The initial estimate was two weeks. Then extended a week because they were supposedly waiting on brackets that were forgotten. Then they extended it a few days, claiming they had parts.Now they are telling us they have zero ETA for the repairs to be completed. They are trying to claim a strike, a strike that started well after they got the vehicle, is now holding up repairs because they don’t have the parts they claimed to have.They are anything about honest when it comes to communicating with the customer and following through on promises. They were paid early on by our insurance.We will be filing a complaint with our insurance, with the Arizona attorney general as we have all communication, and Arizona Department of Insurance as this can now be considered fraud due to lying to us about dates and having parts.When and if they finish our car and it is in acceptable condition after repairs we will consider updating this review.
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September 2023 by Peter S.
Very good job on my Insurance Covered Body repair and replacement with excellent paint matching. As a special mention Estimator /Service Contact person Jessica Stockburger was excellent at communication and getting extra service I requested outside insurance covered repair done at a great price. Would highly recommend service here.
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September 2023 by Ron P.
Jessica started with the estimate. She was very informative and spoke in terms that a novice good understand. Jessica let me know when the car was ready an did a final inspection with me. She is a fantastic çustomer service representative an I will recommend her to anyone that uses Caliber.
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September 2023 by Rachelle Baldenegro
My vehicle was done a week early.They updated me weekly.Chris was super nice and professional!My vehicle looks like it was never messed up.Services: Painting
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August 2023 by Abraham recon
The amazing team at this location made my car looked way better than when I picked it up at the dealership when it was brand new! I’m very detail oriented, my work has made my eye very sharp to small little details and this caliber has over passed my expectations. Thanks to the team and specially the general manager, Sir Simeon! I’d be crazy not to bring my car back to them next time I’m in need of their service.Services: Painting
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August 2023 by Thomas Rinkacs
Shoutout to Chris and Caliber Collision for helping me out. The bolt holding in my license plate was rusted and stripped and needed to be extracted. Went to several different shops and no one could do it, but caliber collision took care of it right away. They were extremely helpful and just all around great with the whole process! I highly recommend checking them out
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August 2023 by K
Professional shop and customer service. My vehicle was completed on time and I was continuously kept up to date on the progress of the repairs. The repairs look great and the painted panels match well.Services: Painting
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August 2023 by Rebecca Hartley
On July 27, 2023 and August 2, 3023, both Lisa Olsen, the Office Administrator, and Jessica Stockburger, my Service Advisor were very friendly, professional, and helpful. My car is good as new! I highly recommend Caliber Collison where Lisa will greet you and will help you with the forms and offer a shuttle to the rental car agency along with returning the rental. I also highly recommend Jessica Stockburger, my Service Advisor, who will do an inspection with you before and after, will communicate the repair process every step of the way, and will help and work with you!
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August 2023 by Doreen L.
Finally got our car back on August 2nd. It took 3 months and Caliber had the car longer than we drove it. We've only had it since March 3rd and just got the license plates put on when someone backed into us on April 5th while it was parked. It was painful to see a brand new car sit in a hot parking lot that long waiting for parts. Jessica kept my husband abreast of what was happening on a regular basis. They did a great job on the repairs. We would definitely recommend this business.
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July 2023 by Margaret Brokaw
Very professional and kept me informed of the progress of repairs. Definitely my go to shop.Services: Painting
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July 2023 by Christopher Engelkes
They made my experience so easy, best place to get your car repaired after an accident. They updated me everyday, and always let me know what was going on and that I was being taken care of. The actual finish product looked amazing and like I never had an accident to begin with. Would recommend this place to anyone and Julianne is such a pleasure to work with and you can tell she really cares about making sure that you have the best experience!
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July 2023 by Andrea Gould
Seamless experience from day, one to the final return of my car, full of clean and shiny. The client facing personnel was excellent as well as the integration with enterprise for the rental car.Service: Body & Trim
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June 2023 by Jasmine Wormer
Thank you so much for being so wonderful through this whole process! My car was done early, it looks amazing, and everyone was so wonderful!
