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March 2024 by Briana De La Cruz
Went to try and get gas, I only have cash, maps and everything else says it is 24/7, well either the times are messed up and needs to be fixed or someone is getting fired....
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October 2023 by Marvin W.
My wife went there a few weeks ago and asked to have the car washed. It wasn't more than a week when I was last there. Upon arriving at this location, they were extremely generous in their attitude towards me and all of that.After I got there this worker smiled and then came back to the car to tell me that the card on file was no longer any good and so I obviously had to put in a new card which I did gladly. When I went there she wasn't given the same service as they gave me. When I finally found out what happened to her I was livid. My Wife told me that when she pulled up to get the service that was required, they looked up the account supposedly, and then told her that the card on file wasn't any good and that she would have to pay another way. As soon as she told me this and also added that they put s
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September 2023 by Karissa A.
I've been to several cobblestones and this was the worst by far. We paid for interior conditioning, which we were already up sold on, and got the car back and it looked like a they spent 2 min on it. They didn't wipe down the seats at all, they're covered in spots from whatever they sprayed. The center console wasn't touched. There's still dirt everywhere. I'm not sure what i paid for. Maybe that can be clarified...Only thing they did well was clean the outside and buff out some scuffs. I appreciate the guy that was working on that but whoever did the interior might need to be retrained. I highly doubt any of the employees would be satisfied if they got their car back in the state i did. To top it all off, the employee i spoke with said i should've paid for the higher cleaning option. Aannnddddd... he was the one that up sold us.... LOL. Awesome customer service guys!
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September 2023 by Janet B.
Got my husband a full service wash for his birthday (truck) paid $26 and they did a half assed job. It wasn't even busy, only 2 cars. The wash itself seemed to miss a lot not to mention missed wiping numerous areas. Didn't seem to clean (or wipe) the interior windows or the wheels and missed the majority of the driver's side.By the time I left, there were several cars so I just ended up going to the vacuums and cleaning it up myself. Won't return, I'll do it myself next time.
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August 2023 by Jean-Pierre Ronet
Never had any problems with this Shell station, very nice and highly considerate towards this Vietnam Army Veteran
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July 2023 by Jeanette A.
Brittany, the cashier, at Cobblestone Auto Spa was incompetent and incredibly rude as well! She tried to charge me $21 when I had a prepaid coupon for a Supreme Wash. When I tried to talk to her regarding why her reasoning was wrong, she rolled her eyes at me and said she'd talk with management. Management came out and agreed with me - fixing the problem. She however continued to scowl at me as & roll her eyes as if what had I requested was wrong. She obviously couldn't figure out how to void the first transaction to process a second transaction in line with my prepaid Supreme Wash ticket - that my husband previously paid for. I have 2 more prepaid coupons to use at this place. After that, I won't return. Manager was there and didn't say a thing to the rude clerk, even after I pointed out her abysmal attitude toward me. He just said he'd talk to her, but honestly looked like he wasn't going to. I'll take my weekly car wash needs elsewhere.
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May 2023 by Kieth Badenell
I thought I would give this place its third try......what a mistake. Don't go there, not enough people, they run around like ants on fire trying finish everyone's rig. Missed so much! All three times I asked no tire shine and all three times I got it and they try to remove it, you still get is slung on your fenders as you drive away. There are more pics but this is enough to see it all. The manager introduced himself and when I showed him he thought it was good enough. I paid for the Ultra Wash......hate to see the economic wash! If you see some kids doing car washes for raising money go there, get a much better job. The young man at the start was more concerned about the job then the manager. He should be managing the place. I am done! Good luck to whom ever goes there! I have reviewed both good and bad comments and it looks like a Computer generated response and that is sad for customer service!
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April 2023 by Frank T.
Well I have been going to this location for over 20 years!My service today was definitely sub par.I requested the platinum wash. I specifically asked if they armoral the tires and everything the gentleman said yes!So I get it washed! And when I'm called to get my truck it is still has mud on it. So I asked don't they wash the mud off? They said no. So I drove back around and asked the same person do they not wash the mud off when they wash my truck? He said no I have to ask to wash the mud off. I said so washing my truck doesn't include washing mud off and it's not like the truck was real muddy or covered in mud. I have pictures and a video but help won't load a video!I have been going to this establishment long enough that I have 3472 points and if you know this place and their points system you know that is a lot yet they won't wash the wheel wells out !!!I won't ever recommend this place again!!!!!
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March 2023 by Rosita Q.
To preface this, I worked really hard to save up some money to get a full detail done. I was going to go with a mobile detail service but I'm a monthly member for express washes so decided to go with Cobblestone since they were doing 50% off details for the month of March. I dropped my car off this morning around 7:15, just picked it up at 2:30. TERRIBLE job! My main concern was doors, dash, and console I really wanted them deep cleaned. To my dismay, it appears they just wiped it down with oil. Pictures attached. I came home and ended up scrubbing it down myself, which i didn't want to do. I had never had a detail done and really just wanted it done so nice. I really can't even tell that they buffed the hood or that they applied a clear coat. I'm so sad and disappointed. My mom asked why I didn't go in and tell them it wasn't done properly, I didn't because it should have been done right the first time. Save your money and go else where for a detail, for regular car wash they are fine.
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December 2022 by Callie Brantigan
Do not go! Worst experience yet. Horrible customer service. Disrespectful to your vehicle and time. Uneducated and asked me to pick up my truck because they can’t read
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December 2022 by Elizabeth Inostroza
NEVER COMING HERE AGAIN. UNEDUCATED, NO CUSTOMER SERVICE. I WOULD RATHER DO MY OWN OIL CHANGE.
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October 2022 by Augie R.
I wanted to get my car washed on this beautiful day and also wanted to get the oil changed and decided to come to Cobblestone on Indian School Rd and Litchfield. I started with the oil change and had a great experience with the young man who also added the platinum wash from an extra 25 dollars and it would take about a half hour. We'll the oil change was done and my truck finished through the car wash and they let it sit there without touching it for about 15 minutes,by this time it was dry... everyone k ows that if it drys there is no way your car will come out clean if you don't wipe it down while it's drying. I don't consider myself to be a carwash genius but have wash my share of cars in my life. Well to say the least they called me over when they felt it was done, and I was not at all satisfied with the wash I received! The outside was still dirty and the wheel wells had dirt in them... when I asked the gentleman if he could clean it he explained that this is not something they do... huh? He also said I have to tell them to clean them prior to the wash. Well isn't this why I brought my tuck here in the first place? Ok so I could live with a little dirt in the wheel Well, but they never wiped the truck down after the wash and it was not at all clean. This is a white truck have you and you can see this from a distance. I also asked why the interior was not wiped down with a protectant and he said that the Platinum wash does not include the interior service. What? The most expensive wash and you don't wipe the inside? Well he also explained that if I tip his guy good he will wipe it down... ok what did I just pay for? The oil change and the Plantnum wash was 134 dollars. And I have to pay for things alacarte?? Well I highly recommend to go else where to get a car wash, Cobblestone is a complete waste of money and I had to go home and re-wash my truck. I will not return to this place.
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October 2022 by Joel C.
I own a minivan with 3 toddlers, last wash was about 3 months ago. Excellent pricing and service! It's like brand new!
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September 2022 by Carlene S.
Outrageously expensive for the service they provide. Quality of work is very bad. Accountability is non existent. After coming from Rancho Mirage where a $20 wash is practically a full detail and you tip %50 because you want to. These folks are simply ripping you off.
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September 2022 by Barbara S.
I was in a couple of weeks ago and got the platinum car wash. I reported an incident to the site manager. He basically blew me off. Then he followed me around the rest of the time I was there. He reeked of alcohol and made me feel so uncomfortable. I will never go back.