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December 2023 by Clifford Whallon
Great place for your pets needs. A lot of useful items you can't find at the bigger stores. Really great customer service by people who really care about you and your pet. Pricing is comparable. Worth your time to check it out. You won't regret it and might make PetPlanet you place to shop for your furry friend.
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November 2023 by Aislyn McFarland
My pup had been having stomach issues and stool issues for days, so I called this store for recommendations on kibble I could switch her to. The employees were so kind and helpful, they gave me multiple suggestions as well as helped me figure out what the issue was with her food that was causing the stomach pain! I went to the location and bought what they had suggested, the employees helping to walk me through what I should get, and after just one day my dog is back to solid stools and is more excited than ever for her meals!!! Amazing customer service, advice, and products
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October 2023 by Adrii Ramirez
I come here very often to restock on my dogs treats and supplements. The staff is always friendly and ready to answer any questions I might have. My dogs love this place just as much as I do ❤️ I'll always be back ❤️❤️
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September 2023 by William Ellison
Always love coming here to get my dog treats the staff is always nice friendly and can always sit there and chit chat with them during your visits
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September 2023 by Makenzie Renee
Best customer experience I have ever had. Came in on a hot sunny day September 29th at 3pm. We were immediately greeted and welcomed in! Employee was well educated in multiple different brands and specific diets. Very very helpful and insightful in helping us pick a brand. The employee helping us was absolutely amazing. I felt more at home in this store than I ever had at home. The prices are pretty reasonable for the amazing quality.I highly recommend stopping in and supporting this amazing store!
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September 2023 by Sean McDaniel
The lady who helped me was super nice, I didn't grab her name but we were in there on 9-19-23 at 3:20pm. She was super amazing and very helpful and gave us free samples so that we can get the stuff that our picky cat actually likes. Will definitely be coming back here
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August 2023 by Pinky7007 RA
The staff is the best they are always helpful n knowledgeable on products. The bath wash is always neat n clean.
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July 2023 by Trish Conway
Always friendly and well stocked. Knowledgeable customer service a plus.
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July 2023 by Mia B.
THIS PLACE is what customer service, kindness and professionalism is all about. I have become so complacent to complacency- as it is rampant everywhere I go, but PET PLANET LITCHFIELD is completely the opposite of that. Refreshingly engaging and knowledgeable, willing to assist (yes, in 116 degree weather she insisted on helping me out to the car!) and genuinely happy to be there. This business is so very worth supporting, even if it means giving up door delivery convenience, it's totally worth it. I was so impressed by my visit to use the self serve wash, I was ready to turn around to go back to shop after dropping my pups at home. By the way, the self serve dog wash was clean, super stocked and everything was in working order as expected. I will absolutely return, refer and relinquish home delivery for this establishment!!! Give it a try, you will not be disappointed by these phenomenal employees and products. Absolute 5 STAR SERVICE.
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July 2023 by Tori L.
Wow, what a lovely experience I had here with my two young huskies! I have a 4 mo and a 2 yr old. My two year old is scared of people but we are working with her. One of the ladies in the store, came out with a treat to help ease my pup's anxiety. She didnt have to do that, but she did, and it was very thoughtful. The same woman assisted and informed my partner and I of coupons and offers on products. We saved almost 20 dollars!! Oh and the natural chew tables/area is fantastic. They carry bulk and singles to introduce without spending an arm and a leg. The store was clean and inviting and so were the friendly and helpful employees! If I could give more stars I would!!
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June 2023 by Adrienne Ramirez
We were impressed with the time they took with us to help pick out food and treats that we needed for our dogs allergies. They even called us some time later to ask about how the food was working for our dogs. You don’t see customer service like that anymore these days! They also informed us on the days of the week our treats were on sale! Very knowledgeable and friendly staff.
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June 2023 by Robert Watson
Very helpful staff answered all my questions with a non pushy sales agenda. Was even lucky enough to get a free sample of some dog food I was interested in for my pets.
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June 2023 by Amanda Rodriguez
We were impressed with the time they took with us to help pick out food and treats that we needed for our dogs allergies. They even called us some time later to ask about how the food was working for our dogs. You don’t see customer service like that anymore these days! They also informed us on the days of the week our treats were on sale! Very knowledgeable and friendly staff.
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April 2023 by Paulina C.
Great customer service. Amazing products. Love the self wash they offer. My Golden Doodle loves this boutique.
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March 2023 by Ray L.
Great customer service, very organized, easy to get in and out. Today was our first visit and we washed our dogs at the self wash stations. They had all we needed. We will be back!
