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March 2024 by Lorena Dunler
In and out quickly. Very professional and kind.
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March 2024 by Retro Dave
Broke every clip on my windshild molding and then tried to tell me it was that way when I dropped the car off. Made two other appointments for them to fix it. Both times they gave me the song and dance. Watch out for Tim he is a real Rattel snake!
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March 2024 by Mark Ynajasa
They did a great job and did it quickly.
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February 2024 by Stephen Brown
Excellent service. Perfect calibration. Thanks.
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February 2024 by 3 Generations
Very friendly/professional/courteous. After inspecting my new windshield -they found a scratch. I was given a sizable discount and the choice to order a replacement. Kept me informed before/during & after service. Thank you all so much ??❣️Iris & Little One ??
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January 2024 by Billy mcgill
Not impressed with businesses that don't have any customer service
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December 2023 by Tom Franzman
Safelite technician damaged the bottoms of both front seats including a six inch tear in the driver's seat. It's been two weeks with no suggested resolution.
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December 2023 by Melvin C
Very fast. Friendly and knowledgeable. Andrew was superfantastic!
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December 2023 by Michelle Johnson
I was very impressed with Lake Havasu Safelite. I was sent to them through my insurance company so, they are recommended by USAA and now me as well (for what that is worth). CJ replaced my windshield in a little over an hour and it looks perfect. Along the way, they kept me informed and talked me through a few add on purchases. Plus, CJ left me a complimentary can of glass cleaner! Above and beyond service, thank you CJ and Safelite!
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October 2023 by Marsha Linder
I had the best experience at Safelite Lake Havasu AZ thanks to Andrew. It was flawless customer service. TYSM Andrew. Put off getting my windshield replaced for years. Now it’s downright beautiful to not have sand pitted windshield to look through. Thank you.
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October 2023 by Robert M Yarnall Jr
Outstanding. No leaks. Windshield cleaned spotless upon delivery. I am happy.
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September 2023 by Judy G.
Unable to find a windshield for my car that wasn't scratched or warped in a month's time. Another glass company in town found one and had it installed all within five days.
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August 2023 by Robin Sonnenberg
I brought my GMC Canyon into safelite today they did a exceptional job fast and quick.
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June 2023 by S B.
Safelite Havasu doesn't deserve a rating but a thumbs down It has been six weeks that we have been trying to get our brand new Mazda Miata's convertible's windshield fixed. Bought brand new on March 13, 2023. First, they get a glass in without the camera. 2nd time they get a glass with something wrong and can't put it in my car. Then when they do get the correct glass, they do not put the plastic trim back on the car properly, they broke the clips on the the top piece. Next, the top trim attempts to blow off and we have to ride over a 100 miles holding the trim on the car. We get to another Safelite store, in Henderson, NV and they inform us it was not put on correctly and Havasu Safelite should've ordered the clips to secure the plastic top piece that goes over the glass. Henderson Safelite is very kind and even glues the plastic head trim in place for us and puts purple tape across the top of our windshield to make sure it stays on. Mind you, this car is brand new and less than 3 months old! We get back to Safelite in Havasu only to find out that the piece that we needed ordered has not been ordered. Now we are six weeks out and the car still is not fixed. Yesterday while we are driving to Kingman, one of the side plastic trim pieces that decorated the front windshield in the front on the car comes off as we are going down the interstate. We call Safelite to try to talk to them but of course, as in most "every" situation that we have called them, they do not answer the phone. You can try to talk with them on chat, but they won't answer you on chat either. Now we are on our way back home and the other piece of plastic trim for the windshield, this time on the driver's side, comes flying off. Safelite should have securely fastened these pieces when they replaced the windshield. We've certainly had enough and so we call our insurance company. The insurance company tries to call Havasu Safelite and wouldn't you know it, Safelite won't answer the phone for them either. This is indeed the worst customer service that we have ever had with Safelite. And we have used them several times through out the years just never Havasu's Safelite, especially when our children were in college. So insurance calls us and tells us they can't get anyone at this store to answer the phone. Amazing! Exactly what we experienced. The store manager, Tim Kuntz said he would call us back, last Friday. Guess what. No Call back. Monday he was to call us, he did not. Tuesday we went in to talk to him for the 8th time. He again is not there and does not call us. You want to do business with this company? Think again. Even our insurance company is fed up.
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June 2023 by Cheryl M.
I took my vehicle in on 6/1 for a regulator as the window would not go up or down. I specifically asked if they do this work and they said yes. On the first I was told they needed to order the part and would let me know when it came in. One week later, receiving no call or notice other than the estimate of $765 I tried to contact Safelite to check status. It is next to impossible to speak to a human, all calls go to the call center and could not speak to anyone regarding our repair. We were totally ignored, and after doing a deep dive, found a customer service chat but there was still no answer to my query. Call center tried to contact the Lake Havasu shop and couldn't get them to answer the phone. We finally took our vehicle to our regular mechanic who ordered the part on Thursday, and fixed it in 2 hours on Monday. For 1/2 the cost at that. I have used Safelite in the past for glass replacement but never again. If you can't do a repair other than glass replacement you need to tell the customer up front, especially when asked if you can do it.