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November 2023 by Grant K.
Excellent customer service!Jacqueline Trammell was awesome. She helped my daughter and I find the perfect bed and pillows for her.Veterans Day late evening. We were so glad y'all were still open. Thanx, Grant
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November 2023 by Bobbie Dowdy-Guice
Purchased two mattresses yesterday. The store was great, our sales rep amazing ... she helped us find exactly what we needed... and it was on sale! Great experience!
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November 2023 by Zachary Prowell
Charles was excellent help! He got us exactly what we needed. Very kind as well!
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October 2023 by Wendell Brezina
Quick and easy at a fair price.The disposal of my old mattress at a cost of $100 was way out of line considering my old mattress is all foam and can fold up into a very small package, Then after refusing that offer the price was dropped to $50 whitch made me feel like I was in Mexico 'dickering' over the price of an item that was way over priced in the first place.Brez
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September 2023 by Marlys Nelson
The people at the store were very nice. However, the three idiot black delivery men showed up two hours earlier than planned and were in a terrible hurry. They put together the frame wrong, and the mattress would slide down off the frame when I tilted the headboard. We went back to the store to see the frames and to show them the problem since no one answering the phone cared. Finally, a new frame was brought, but the two professional delivery men lifted up the mattress and found a large bracket which folded out to hold the frame. Bingo! I did not need a different frame at all. The idiot black men should all be fired for causing so many problems and our having to tear the bed apart once again.
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September 2023 by Stephanie S.
UPDATE******Nick, the regional manager sent us a new adjustable bed frame with the perfect remote control within three days of contacting him! He totally stepped up so I am changing my rating. If anybody is interested in purchasing from them, I have his direct contact information, just reach out to me and I will provide it and he will handle everything !! Only reason I did not get five stars is because I've been dealing with this since April.I don't know where to start! We bought an adjustable bed, and because we had a California king size bed frame, we needed two extra long, twin mattresses to accommodate our bedframe. All OK with us until, the bedframe and mattress showed up with a completely different remote control that we were shown on the floor. We are older people that needed a Raised keyboard, remote control, and it came with a flat remote control like a cell phone. If you touch any button by accident, you have to start all over again. They agreed to switch it out with a new adjustable bed frame that had raised keyboards. We received the third delivery today, which is the third remote that is impossible to work... same remote all three deliveries. The manager Charles sent me a picture of the raised keyboard remote control yesterday and asked me to approve it which I said yes. The delivery people did not speak English at all and when I spoke to the warehouse manager for Mattress, Firm, I was told that they do not offer raised keyboard remotes for any of their beds anymore. We spent almost $8000 and now we are outside of our warranty to return all of this junk and get our money back. I am waiting for a call from the district manager and intend to get all of our money back through small claims court! These people do not know what they are selling. Just know that the remotes and the beds on their floor at the Lake Havasu City location are mostly discontinued including the remotes! Now they want to send me a bedframe and box springs, which is the only reason we ordered an adjustable bed, because my husband has cancer & heart failure and cannot lay flat. I refuse to accept their garbage. Mattress, Firm, I'm coming after you.
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September 2023 by Jessica Erway
Cody was very patient and kind with us while we were deciding on a mattress, he was very knowledgeable and helped us get the best mattress at a price we could do.
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September 2023 by Steve McCubbin
Jacqueline did a great job assisting us pickout the right mattress. Buying the right mattress is always a challenge and she helped us hit the mark.
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August 2023 by Katie C
Highly recommend! Charles and staff are the best! We recently had an issue with our mattress purchase. Charles was quick to resolve the issue and went above and beyond to make sure we were taken care of. I will always purchase our mattresses from them ! Thank you Charles!
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August 2023 by Kathy Maines
We purchased a Beauty Rest mattress and box spring and Charles was exceptional he listened to what we wanted and was very knowledgeable. Once we decided on the mattress the process was seamless thanks to Charles being so efficient. The delivery was fight on time they came in set it up. The delivery men were polite and got the job done. We had ordered a 9” box spring and could that it was to high I called Charles and he had a 5” delivered the next day and picked up the the other one. The delivery was seamless on this delivery as well and Hector and his helper were great! I will definitely refer Mattress to everyone. Thank you Charles and delivery personnel Sincerely the Maines
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August 2023 by Kim Proulx
They were professional and made sure I was satisfied. I had an issue and satisfied with the outcome. I admit, I was ready for a run around but they had the solution prepared before I had a chance to give them "a piece of my mind." The delivery people were great. They notified me when they were going to be there and were there when they said they would be. They did a great job.
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July 2023 by judy hallbauer
Charles was very helpful..explained the mattress that I wanted..ended up buying it..thank you Charles and mattress firm.
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July 2023 by Gayle Cotton
Our salesman, Cody, was very helpful. We were looking for some professional guidance, Cody had lots of suggestions for us specifically. Easy to deal with someone who is so knowledgeable. Great experience.
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June 2023 by Maureen Jasmine
Charles was amazing! He helped me find just the right mattresses for our new home.
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June 2023 by queenalfie
From the minute we walked in to the moment we finished up we were given the very best attention from our salesman Charles. He spoke to us in depth regarding what we were looking for in a bed, then he showed us the many options we had to choose from. The courteous manner we were shown along with his knowledge was very helpful toward making our best purchase. The Memorial Day sale was in force & that along with Charles knowledge made our decision an easy one! Thanks for a wonderful purchase!
