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October 2023 by Michael Norberto
Great communication. The boat is always ready when I need it.
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October 2023 by Brooke Chambers
Highly recommend!!! Lake Havasu VIP has wonderful communication, they are timely, friendly, and fair. They make what can normally be a stressful process go so quick and smooth! Very appreciative. Thank you Heidi and team!
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October 2023 by nick stratis
I pick up and drop off customers’ boats there at VIP regularly (Nick’s Boat & PWC Valet) and am impressed with the quality of the facility and staff (Heidi). It’s always a pleasure to every time I go.
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September 2023 by Anna H.
I wanted to take a moment to express my heartfelt gratitude to Lake Havasu VIP Storage for their outstanding attention to detail and unwavering commitment to providing top-notch services. As a loyal customer, I've had the pleasure of experiencing their exceptional customer service on numerous occasions.One of the standout qualities of Lake Havasu VIP Storage is their remarkable attention to detail. From the moment I first used their services, I was impressed by the meticulous care they take in ensuring that my belongings are stored safely and securely. Their dedication to maintaining a clean and well-organized storage facility is truly commendable.What sets Lake Havasu VIP Storage apart is the consistently excellent customer service delivered by all their representatives. Every interaction with their team has been characterized by professionalism, courtesy, and a genuine willingness to assist. Whether I had a question, needed assistance with my storage unit, or simply wanted some advice, their staff has always gone above and beyond to provide assistance promptly and with a smile.In an era where exceptional customer service can be rare, Lake Havasu VIP Storage stands out as a shining example of how a business should treat its customers. Their commitment to excellence has not only earned my trust but also my sincere appreciation.Thank you, Lake Havasu VIP Storage, for consistently delivering exceptional service. I look forward to continuing our positive relationship and highly recommend your services to anyone seeking storage solutions backed by a commitment to quality and customer satisfaction.
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September 2023 by WendyandJason B.
VIP storage is really a VIP experience. Text or call and your boat is out the next day ready to go have fun on the lake. Drop it off and back in storage it goes. You need any work done on your boat they are prepared for you to have it picked up. Need your boat cleaned before they put it away they have the ability to have it detailed. I wouldn't trust anyone else with my boat.
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September 2023 by Shatony S.
Came to pick up my boat today after being denied any resolution to the situation yesterday. I drove back to Vegas and came back too JOKE VIP too get my boat. This picture will show you how they will treat you in the end. After having HUMPTY DUMPTY (Boyfriend of the SO PRECIOUS BRAT) has assisted me in the past and is familiar with my lifted truck. I also brought my Witness Rep to do all the talking with joke VIP and stayed silent. HUMPTY still walks over to me trying to invoke a verbal confrontation. Plus he shows up with 5 other men in the vehicle which none got out. I'm still concerned with my personal safety after HUMPTY insinuated possible retaliation upon my review. Good thing this facility has multiple cameras that recorded the situation in case my safety is in jeopardy after I leave the property. This post was done prior to me leaving the property so there's documentation if I am harmed later today
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July 2023 by Vicky S.
Not sure why this location has under four stars. I have used and stored my boat there for over a year now with no issues.I pay monthly with auto pay and no issues at all with billing . Our boat is always taking of care of and stored properly. When I need the boat repaired I call to have them have the boat ready and all is smooth .
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September 2022 by Angie G.
DO NOT STORE YOUR BOAT HERE. THEY WILL DING/SCRATCH YOUR BOAT AND STEAL FROM YOU. Let's start from the beginning. I really actually loved this place 3 years ago when my husband and I bought our Daytona. In the past 3 years they have raised their prices 3 times. There have been several times in the past 3 years that my boat has magically appeared to have scuffs, scratches and or dings. Mind you this storage is not self serve hence the name "VIP" where they promise excellent customer service including putting your boat away and pulling it out. This storage is $$$ and you don't receive the benefits from it all. On 8/08/2022 we received an email of a break down of the price increase per footage. My boat is 28' meaning there would be an increase of $110 bringing her up to a nice $490/month. We like to call this price gauging. There is minimal storage availability in Havasu, not impossible to find though. So we found another storage unit that offers the same "VIP" experience for a fraction of the price. We specifically told the snotty brat at the front that we would be removing our boat from their location come the beginning of the month. My account was charged on 8/3/2022 for the month of August. Meaning I had till 09/03/2022 to remove my boat. Which is today the day I removed my boat. On 08/23/2022 we received a formal notice stating our new price of $490/month. On this notice it also states it's a 30 day notice before the new pricing starts. So essentially I have until 09/23/2022 until the new price should reflect. We responded back to this email to break down when the new price would go into effect. No response of course. Why you ask? Because the owner and his staff are thieves. If you read previous reviews you will see I am not the only customer they stole from. There have been multiple people. My account was charged on 09/01/2022 which I have reported as fraud since they were perfectly aware I would be removing my boat from their VIP experience. On 09/03/2022 I picked up my boat and took her to a new storage. We left a message to remind them we removed our boat. The owner gave us a call and told us he would not be refunding us the month of September in which he wrongfully charged my account for. What an honest kind business he's running here. There are a lot of new storages opening up in the area. Hopefully every customer from this dump soon realizes they should go elsewhere. I heard from a current employee that the reason they are over charging people is because they over booked their space. This employee claims they are trying to see who will pay up and stay and who will leave so they can replace them with the boats they have no room for. This is supposed to be an indoor climate controlled storage. A lot of boats are being stored outside. I'm not talking janky boats I'm talking brand new DCB and MTI boats. I'm sure the owners of those boats would love to know their half a million dollar toys are sitting out in hot a** sun. Store your boat else where or you will be paying for a VIP experience of theft, boat scratching and outdoor storage.
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June 2022 by Kirsten Wrischnik
I hate the idea of storage places
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February 2022 by Brad D.
As previous reviews have stated, avoid this place at all cost. They have zero flexibility when unexpected life events happen. I had paid the year in advance to get a "better" deal, and after only 4 months in, I had to sell my boat. I called and made them aware of the situation and they did not have any sympathy at all, and of course, so NO REFUNDS!! Well, you can choke on my money you greedy SOB. As an owner of multiple, long term successful, businesses......this is not how you should operate. Greed and lack of flexibility will get you buried eventually. To the owner of this crappy business, just remember, there won't be a desperate need for boat storage like there is right now! Cheers and good luck......
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October 2021 by marla oosten
Great boat care and storage
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September 2021 by Robert Kadelak
Good place to store your boat
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June 2021 by Germaine Marine
Great customer service and a 1st rate facility!
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June 2021 by Donald Anderson
Awesome place dani was great
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October 2020 by Marie Adams
I am so glad that I have found VIP. They're concierge service makes it so easy for me to pick up my boat when I want to use it and I know my boat is safe when I drop it off to be put away. They have a great staff running the place that is very helpful and they sent out the sweetest Christmas present and card last year. They really go above and beyond. I always recommend VIP to anyone I know looking for boat storage in Lake Havasu.
