-
January 2024 by Intercon I.
There's a growing concern with Walmart's apparent reluctance to stock their brands, pushing customers towards pricier alternatives. This not only impacts affordability but also limits choices. The customer service experience exacerbates the issue, as interactions with management have been consistently poor and occasionally rude. Shoppers expect better from a retail giant like Walmart. Transparent communication and a commitment to stocking their affordable brands would go a long way in fostering trust and loyalty. Addressing these issues is crucial for Walmart to maintain its reputation as a customer-centric and budget-friendly retail destination. I prefer to Uber to have my groceries or other items picked up eats-ebant8ui
-
January 2024 by Jeremy A.
Not Even Worth A STAR!Store Manager not on site: Casey Day, Walmart Supercenter #20513396 Stockton Hill Rd, Kingman, AZ 86409:Worst Walmart in the company. Wife and I are in our fifties and decided to pick up a few things from Walmart on 1.13.2024 @ approx. 11:15am CST. My wife and I were trying the "scan and go" application. After our shopping was completed, we went to the "scan and Go" isle where everyone (meaning non-scan and go patrons were also checking out item per item, we were taken back at the wait to get to register. We often use the sister app for "Sams Club" without issue. Why have a "Scan and Go" line if everyone uses it? Nevertheless, we waited for about 15 minutes to get to the open register... The instructions were to bag our items and present our receipt (on the app) to the door for the monitor/door checker on the way out. We were approached at the register by a 30- something Spanish extremely flamboyant gay male snapping his fingers and pointing and my wife telling her (calling her a Queen) we needed to pay for our items in a raised voice. As my wife tried to explained to him, we were using the Walmart "Scan and Go" application, he snapped his fingers again with his high pitched over bearing tone and calling my wife a queen again and indicating we were stealing these items (mind you this was a full cart of food) all the while over talking my wife and I in its sliding scale domineering voice at my wife and I, at which point he grabbed the cart and took it the customer service telling my wife and I we will not be purchasing anything today. We were livid over this and asked someone in customer service to call the "Store Manager" for a resolution which was never achieved. A young white male with long oily hair and a very scruffy look showed up to address the situation. He was adamant he was the store manager and no one else could help us. After conveying the issue at hand and showing him the "Scan and Go" app he started to smile and ask which person told us this. I started to describe the small Spanish extremely flamboyant gay male. My wife indicated she would go and find him and find "he/she" and your AP Manager "Austin" firmly told her she cannot do that or he would call PD (the Kingman AZ Police Dept) all the while smiling and acting like this was no big deal. All of this infuriated me even more. The unkept Manager and the Spanish extremely flamboyant gay male as well as the embarrassing situation your people created are the reasons, we will not ever go back to this or any other Walmart's again. I spend roughly 2K per month on groceries per month for my family and I and 80-90% of the was at Walmart. I am a Solution Architect for a large telecommunications company. I'm not restrained financially to be tethered to Walmart pricing which these days is not that great. The only way to restore my business with the Walmart company would be to show proof of termination to the Spanish extremely flamboyant gay male and your very unprofessional AP Manager Austin.
-
January 2024 by Laurel P.
Walmart service is non existent. My son had waited 2 hours each time for 2 days to pick up the same order. He still doesn't have it. Other people get theirs, but he doesn't. Do not offer a service if you can't provide it.
-
November 2023 by Cris S.
Horrible customer service! Happened to me twice! The first time I waited over an hour for an associate to unlock a bike for me. Spoke to multiple associates and a manager which all said they were going to page for someone to assist me. I waited over an hour at the bicycle section and saw the same associates I requested assistance from and they just kept walking. None checked up to see if anyone ever helped me out. No one ever showed. I figured waited over an hour for help that never was going to show up was too much so I left. Today 11/16/2023 @12pm, I went again for the same bike, mind you its a little bike on the bottom rack so all I needed assistance with was someone unlocking the bike. So it wasn't like I needed someone to get it from the top rack. Spoke to 2 different managers and 3 different associates. Spent around 40 minutes waiting this time all said someone was coming with the key to open the lock. Again, no one showed. Walmart you need to step up. I understand you need to lock the bicycles up for safety reasons and or theft but at least give all your associates working in the area the keys if not at least the managers. Surely if they're trusted to be managers then they can be trusted to carry simple bicycle master keys. Do better walmart then you wonder why your sales are plummeting....
-
August 2023 by Larabel K.
Great place been shopping here since I was a kid over 16 years now and I just now started working for them too so I'd recommend coming here, we and my crew try to provide the best customer service possible!
-
August 2023 by Bob P.
Overall experience just plain frustrating Walmart ! Showed up early to get a couple tires and saw a few parking spots near the service area already taken by cars. Went inside to wait until the counter to open at 8am and watched a few customers walk by after they're done shopping and get into these cars parked right outside that are supposed to be used for the service area ?? Also why does it seem they're more personal shoppers than customers in the store?? Not to mention they're rude and need to learn how to be more considerate not block the aisle while they're doing their job. Also what's the point of filming us at self checkout if you're going to have someone at the exit trying to flag everyone down to check their receipt ?? Sam Walton has to be rolling in his grave, it's just sad.
-
July 2023 by LeeAnn W.
This store doesn't even deserve a single star rating!! The list of what isn't wrong would be a shorter list than the problems within it especially the Kingman store. When it comes to being treated like they appreciate our business they fail big time! Instead people are treated like they're thieves and whatever is wrong with their system is obviously our faults too. Those of us who use the self checkout are just people who can't be trusted so they said today. So the question would be why have 50 of them. Why continue to use them when they take your money and then expect you to repay it when their system freezes or goes down completely. As if we have all this extra money just laying around or the time to do so. I'm not a rich person and that shouldn't even matter but I'm also not a person who has the time to go shop check out and then expected to dump out all of the groceries in front of them only to go to a different checkout to do it all over again what the absolute hell? Insulting to say the least. Nobody should ever have to deal with such behavior from anyone and nobody should ever be judged by their situation no matter the circumstances. We use the self checkout because we're in a hurry and don't want to wait in one of the 2 live person checkouts. If you're paying with cash with the self checkout you have 2 checkouts to choose from and one of them usually is always down. Please do yourself a huge favor and take your business elsewhere and pay a few extra dollars with the stores that appreciate you shopping with them. This particular one stop store will give you more than you want and more than you deserve in all the wrong ways.
-
June 2023 by Keri S.
I'm here to replace 2 tires. Was initially told it would take 1.5-2 hours. I waited for much longer than that and each time I checked the progress I was told my car would be next. Ok car repairs, the wait, the, cost, etc. It all sucks. At least don't lie to people when they ask about the progress. Ugh!
-
June 2023 by Revae D.
The self checkout glitched. An associate came over, accused me of incorrectly scanning something (I tried to donate and it glitched) fixed it, then REACHED ACROSS me to rate 5 stars. They are now getting a 1 star review EVERY TIME I visit. DON'T CHEAT!!!! At least not with the customer standing right there, ffs.
-
April 2023 by Christine P.
I have PTSD so I have to depend on online shopping. Recently, I've had 5 different experiences where I was given milk that was either at its expiration date or it was the next day. I get a refund, but have to dump the milk, so I still don't have any milk. I am on social security disability so I can't afford to have to keep spending $35.00 just to get "maybe" decent milk. They're sending us online shoppers the bad stuff that no one else will buy. This is horrible customer service and abuse. On top of that, I have to pay more for items than if I were shopping in the store. I'm sure the people who pay$12.99 per month, plus tips, for their delivery service get much better treatment. When I tried the delivery service, I never had these problemThis milk issue has started fairly recently, but if it happens again I'm switching to another service. I'm
-
February 2022 by Ron Klotzer
4x6 pics were 9 cents each! Uploaded my pics online...1 hour later they were done!