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February 2024 by Joseph D.
Worst experience I've ever had!!! The level of unprofessionalism and inability to do their job was astounding. The whole thing from start to finish was botched and when I went in to address it, I was told "we don't do that" and to "calm down" even though I being charged and have bank statements proving as much. I had to go in the following day as well to talk to the general manager who assured me it will be fixed; I'm not hopeful. My next step will be to take this to corporate. My advice if you are looking for a U-Haul in kingman would be to drive to bullhead or Havasu and save yourself the misfortune of having to deal with this store!! I would have given 0 stars if it was an option
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November 2023 by Matthew Delaossa
Great service from the start. Employee Kurri was very helpful with my return. While walking up to the door she openly asked if I needed help and said she would be right there. It's hard to find good employees who are excited to help customers and whom like their job. She is a great employee and I'm sure she has a good manager. Remember there are no bad employees, just bad managers! Thanks again for a great uhaul experience!!
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September 2023 by Modesta Ramirez
I rented a uhaul a couple months in advanced for a trip one way and it was Really easy to do online. Customer service was great when it was time to pick up. Wish the truck we rented had cruise control like we were told but overall good experience. I'd use them again!
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May 2023 by Tyler Martin
When I got to the location after paying had to ask a few times if someone was going to help me while their worker was hanging out with someone else for 20 mins. Also had to switch reservation to drop off the trailer in Glendale instead of kingman and discussed it with two people and still got a phone call from them just to tell me I was suppose to drop the unit off back to them. Very rude and highly recommend going somewhere else when looking for a uhaul rental.
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May 2023 by George F.
I reserved a truck for a 8am Thursday pickup. Arriving at 7:55 I was told it wouldn't be available until the following Tuesday - 5 days later! The agent apologized and mentioned it wasn't returned when it was schedule. She also said there was another reservation for the next day. Apparently a reservation means nothing and first-come=first-served also means nothing since the truck wasn't released to me the following day. I asked for the agency to call me when a truck becomes available. The call never came so I called and was told the truck had been returned. I made a second trip to the location just to be told it wasn't available. I called Jennifer West, the location manager the next morning. After introducing myself she said she couldn't hear me and the phone was breaking up. I raised my voice hoping that would help and she abruptly hung up. Hoping she would be professional and call me back I waited. I eventually called but the phone went into a series of menu items. After several calls (same phone - no complaints) I was able to reach a AZ customer service agent who also was unable to get Jennifer to answer. I was connect to Marcy the Regional Manager. When I told Marcy I was hung up on, she said that was unacceptable. Her attempts to get Jennifer on the line were unsuccessful. Speaking with 5 agents over 2 days I was given conflicting information, various excuses, and outright lies. I'm writing this 4 days after I RESERVED the truck - still no U-Haul truck. I no longer need U-Haul's services. Don't bother making a reservation - it means zero. My advice would be to get Marcy on speed dial should you wish to deal with U-Haul in Kingman.
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May 2023 by jessica beckett
If I could rate this place a negative star I would. Worst customer service I’ve ever experienced I had called multiple times to this number which rerouted me to the corporate office in Phx there was a lack communication with their system apparently and this local office and my card which I had to then lock was being charged for multiple amounts and no one could tell me why. Then they try to say I was “stealing” a 15ft truck lol like that’s even possible maybe for some but not for me. When calling to try to ask the manager who was apparently on vacation and knew nothing about what was happening she was very rude and snotty telling me “we can go tic for tat on who called who” then stated I never called inquiring about anything and that I was again trying to steal a truck from them. It was absolutely insane. I reported them to the BBB and the governors office. I don’t know how they are still in business again worst experience of my life never ever have been accused of trying to steal a freaking uhaul truck!!! I will never rent from them and advise everyone else to stay away too!
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March 2023 by Benjamin Peters
Rented a 26' moving van from Washington to Kingman. I had a great experience specifically because of the Manager Jennifer. In short, somewhere in California, I got stuck in the snow. Although I purchased insurance, getting a tow was an additional $400. There was quite the misunderstanding but Jenn made it a point to clarify and made some decisions that resulted in nothing less than putting the customer first. I appreciate it and recommend this location!
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March 2023 by vicki Kawano
I have used this facility for storage before and I recently had to rent a U-Haul truck and everything was great it was clean and well-organized. They made moving less stressful. Thank you
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February 2023 by Cameron Newland
I rented an Auto Transport trailer from this U-Haul location and I must say, everything went perfectly, and the staff was wonderful!When I arrived, I didn't have to wait long to speak with an agent inside, and they ran me through the rental agreement, took my payment deposit, and directed me to the area where I would pick up the trailer.The gal helping to hook up the trailer to my SUV was wonderful. She jacked up the trailer, connected it to my vehicle's lights and turn signals, tested the brake lights and turn signals on the trailer, and get me on the road.When I came to drop off the trailer, I arrived about 45 minutes before the location opened, however, to my surprise, there was a friendly U-Haul employee who had arrived early to open up for the day, and they happily checked me in for my equipment return, even though they didn't have to because they hadn't opened yet. That saved me quite a bit of time doing a self-return online.The staff here are really wonderful and the service is great, so I will definitely be coming back here to rent trailers in the future.
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January 2023 by Cameron N.
I rented an Auto Transport trailer from this U-Haul location and I must say, everything went perfectly, and the staff was wonderful! When I arrived, I didn't have to wait long to speak with an agent inside, and they ran me through the rental agreement, took my payment deposit, and directed me to the area where I would pick up the trailer. The gal helping to hook up the trailer to my SUV was wonderful. She jacked up the trailer, connected it to my vehicle's lights and turn signals, tested the brake lights and turn signals on the trailer, and get me on the road. When I came to drop off the trailer, I arrived about 45 minutes before the location opened, however, to my surprise, there was a friendly U-Haul employee who had arrived early to open up for the day, and they happily checked me in for my equipment return, even though they didn't have to because they hadn't opened yet. That saved me quite a bit of time doing a self-return online. The staff here are really wonderful and the service is great, so I will definitely be coming back here to rent trailers in the future.
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August 2022 by Heather Elizabeth
AMAZING place! AMAZING staff. It's easy peasy lemon squeezy to rent from there. Best rental place in town by FAR!
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August 2022 by Chuck D
I just want to say how Jennifer and her crew are absolutely amazing! My move has been a nightmare and to top it off, my battery on my vehicle was dead when I came back to pick it up this afternoon, Jennifer pulled up one of the U-haul's, provided jumper cables and got me going on my way. Thank you so much for making my day!! I highly recommend this location., and I will definitely use your services again.
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August 2022 by Eddie Y.
My girl and I were in need of a trailer being new to the area we happened to stumble over this place we honestly couldn't of felt any better or welcomed being greeted by Corey/Todd what amazing guys service was awesome and couldn't of been any better definitely if I could rate this place more than 5 stars I would I highly recommend going here and paying these guys a visit for any of your moving needs
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July 2022 by Bill Hamonds
This is the best U-Haul I have ever rented from. Jennifer is so sweet. She is always smiling despite the pressures. If you have an issue she will listen and fix the problem. She works very hard to see that she is fair and equitable. She is a true business lady. Just adore this woman because she made my life much easier as I have medical issues and a senior. She works 6 days a week and is so kind. Maybe some other businesses in Kingman should train under her to be as efficient!!! Crystal, Amanda and Todd very kind as well. You are the best!!!!
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June 2022 by Freddy Mata
These people like to charge honest and loyalty customers for miles that we don’t use and they act like they don’t how to a reimbursement to customers bad place to rent vehicles and boxes and other stuffs that they have
