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February 2024 by Matt Gebbia, Sr
Just bought a car from them and had a great experience with them. Plan on buying from them again
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February 2024 by Priscilla Nulsen
Mikes power towing is great. The drivers are so awesome. Garett was our driver this time and very professional prompt and knowledgeable. Thanks guys.
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February 2024 by Susan Donlan
On time and very friendly. Highly recommend
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January 2024 by Laura Walton
Fast response and driver was nice and helpful.
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November 2023 by Buster Shaw
If you need a tow, call Mike's tow service
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November 2023 by Theresa Goforth
Driver was great! Friendly and very good
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October 2023 by jhalf001
Colton was great, he was an extremely vigilant driver, and made sure all 3 of us were comfortable for a nearly 300 mile tow, these guys are good!Service: Car towing
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October 2023 by Dawn D
Tyler was great, if you're motorhome breaks down on the 40 by kingman this company was very helpful and got to us in a timely manner. Hopefully I don't have to use them again but I would lolService: Special vehicle towing
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September 2023 by Cathy Hamilton
It was Labor Day and I had a flat tire. I called AAA and they called Mike’s Towing. It took them 1 1/2 hours to get to me but I was kept up to date on their arrival time through AAA. The driver himself called me when he was close. He was very professional and courteous and changed my tire to my spare and offered to call around to see if there was a tire shop open to replace my tire because it was shredded. I had already made arrangements for one, but that was a really nice “above and beyond” service. He was very quick and it was no charge. Don’t travel without AAA. They get good trustworthy businesses like this one.
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August 2023 by James H.
This is a review for Mike's. Although I will preface it by noting that AAA's policy may have played a part but Mike's did not let me know that. Just to show that I am trying to be fair. They failed spectacularly to clarify said policy or provide any customer service. Both Kevin the driver and the dispatcher we're not just rude they were borderline negligent in not providing service on my unsafe tire. Telling me it holds air it should be fine while I'm driving 350 miles on a not just damaged but a damaged and punctured tire with a fully loaded cargo van depending on it. Just to explain why this experience got me so angry and why I must implore you to find a company who will be courteous and ensure your safety. Mike's pow r tow does not. I needed help changing a spare on a rental that had dangerously "cupped" tire that also had a nail in it, that I didn't think was safe to travel 350 miles on. The rental didn't have the crowbar that is used to lower the spare tire from underneath it. Nor did it haves Jack. Here's where AAA's dumb policy comes in, a policy which , (in my own experience) is clearly haphazardly enforced and one I was not informed of by said company at all in my interactions with them. I asked Kevin to change the spare and he informed me rather rudely, that I didn't have the tool to lower it and neither did he. Mind you I watched the ford video that showed it is just a tire iron with a flat head to lower it down. Hell a big screwdriver would work. He then told me I would have to go to a tire shop to have them fix it. I asked if he was actually a tow truck driver and if so why didn't he have tools to help. I have had tow truck drivers that had the special wheel lock tools I didn't have. I've had them create items on the spot to open my locked car. Even had the special long pole to lower the tire. I don't think I've ever even had them use the tire iron that came with the car. He then rudely told me he had the right to refuse service to anyone. So I had finally had enough and quite rudely told him that he didn't have any tools and he was expecting me to go to the tire shop to pay to get it fixed or quote that "it was still holding air so it should be fine". All while I'm using one of my roadside assistance calls to be treated rudely while he gets paid. I said go ahead and refuse service because "you're not doing me any good are you?" I did end up yelling an expletive at him. I am human and he was rude and lazy and I had yet to be informed of this obscure and by my own experience rarely enforced AAA policy that they can't use any tools to change your tire that don't come with your car and I had had enough of his attitude. I called the Mikes Pow r Tow dispatch and asked how are you going to send me a tow truck driver with no tools? Honestly how do they change anyone's spare tire if they expect everyone's original car tool set to be on board? I don't think I've ever had a car that had the original tool set intact. The dispatch instead of explaining to me AAA's policy to me just like Kevin failed to, started to yell at me "Do you know how many tools there are for cars?" I only mention AAA's policy just to be fair to this awful awful company. Also to shed light on their complete lack of common sense. Absolutely non existent customer service. Also apparent rigid conformity to policy while neglecting to inform on such policy. They sure were good at taking my ID, my AAA card and vin number and signature before even saying a word to me. They gotta make sure they get paid by AAA whether they are completely useless, incompetent and negligent in ensuring my safe travel by providing proper service. Now I will allow for AAA's policy to take a small amount of the blame here but I can only imagine what all the excellent tow truck drivers I've had would have to say about this company's lack of services and awful behavior. Kevin did tell me to
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August 2023 by Maternal Love
WOW! Great service. I was left for dead by Mercury insurance dispatch/contractor A & L. They kept having an attitude and had me wait for over 3.5 hours and they lied and said their tow truck broke down while trying to get me so I will be suing A&L for emotional duress. But on the bright side Mikes towing from AAA calmed me down and personally called me “ I’m gassing up right now, than I’m on my way see you in 20 minutes” wow;hospitality, emotional sensitivity training, chivalry, time management, empathy all get A+++ Colton my Driver was amazing ? got me to Vegas from Kingman at 11pm and sad he has to get himself back alone Will also be writing a BBB review of positivity for Mikes Towing in Kingman! This towing company got Kings amount the men and boys of this industry. They are setting the standards high(and mighty) if it’s not Mikes Towing…… I DONT WANT IT!!!!
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August 2023 by Angela Parker
So Mike's quoted me a price of 105. But when he dropped the car off he changed the price, added 20 to that. When we were already quoted a cheaper price from a different place. When we told him how much they quoted us he went down to 105 only to scam us and waited till we got the car on the back and to the EV location before he switched the price. It was way to hot for that lie. That lie made me even hotter.
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July 2023 by Tiffany Rodriguez
This was my tow company AAA sent me for a ride from Kingman to Vegas. Colton was my driver. Over 2 hour drive with him back to my house. One of the best conversations Ive ever had. It was easy to talk with him, learn about him and visa versa. I hope to never have to use this service again but for anyone wondering Colton is the best most professional tow driver Ive ever met. Not that Ive met alot but I will give much more respect to tow drivers, its a tough job and long days. I cant thank him enough for getting me home not even just safe, but happy even-though my car was a bust. Thank you Colton!
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July 2023 by Julien Munoz
I requested a tow from my AAA account and got picked up by Colton Courtney. I was told from my initial call that it would take 2 hours, but Colton was at my location under 90 mins.Colton drives great and got me to my location safe and sound and also has a cool dude. Highly recommend this guy and his biz!
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July 2023 by Monica Taylor
Fantastic company from the initial phone call for help to the drop off at the dealership! The young lady that answered the call was extremely patient and knowledgeable! The operator (Garret I believe) who rescued us from the middle of the desert definitely continued the awesome customer service. Instead of just dropping us off at the truck stop as we requested he suggested a different option. He brought us back into town at the dodge dealership that was surrounded by hotels and amenities! That might sound like basic common sense however if you've been paying attention that's not how businesses have been operating of late!
