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January 2024 by Kenneth O.
Their customers service is so rude. When you have a claim they treat you like a you are doing something wrong.they have the worst customer service ever.
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January 2024 by Larry Farrell
They are not a good place to try and do banking
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January 2024 by Angela Sloan
The most inefficient bank I have ever been to in my life. Highly recommend banking somewhere else if you have to live in Kingman.
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December 2023 by Christine McGowan
I have never had any troubles with the staff of this bank, or the services. But, I am amazed that first of all, they closed the drive through window during the pandemic. That was pretty stupid, as there were always lines a mile long out the door during this time. No contact drive through would have been the most safe way to operate for most transactions. And the drive through is STILL closed. The other issue is they have only one branch, and no ATMs anywhere else in the city. This is quite ridiculous. I live on the far southeast side of the city and if I want to get money out of my account -without paying fees at other ATMs, I have to drive all the way up Stockton Hill to get it. That’s nearly a 30 minute drive.
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October 2023 by Katie m.
I would give this place a 0 star ratting if I could. An elderly man fell earlier today leaving the bank and the security guard just watched him and laughed. Thankfully there was a good person who helped me get the elderly man up. The bank workers ended up coming out with a chair and calling for help but other than that they were just laughing and trying to save there asses.
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September 2023 by Randy Carman
All 3 ATM inoperable on Sunday 9/3/23. Where is the customer service?
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August 2023 by Samantha Martinez
No one ever answers the phones and chase service needs to improve as well. Too many issues with this bank.
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July 2023 by Destiny Pizarro
Mia was so helpful & made the process of getting my card so much easier! Very great experience!
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July 2023 by Keli M “chuckles,” Drozd nee Coleman
Very friendly security guard and tellers, have to pay my rent here only reason I go
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June 2023 by Destiny Nielsen
Mia was so helpful & made the process of getting my card so much easier! Very great experience!
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June 2023 by Katrina Frei
The staff at this branch were extremely helpful and friendly! It was like working with a small-town bank. I will definitely be banking here in the future
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May 2023 by Gigi Gigi
I'm a contractor I went in to cash my clients check they called her she was unable to answer cuz she did not recognize the number so I called her on my phone they would not talk with her and would not cash the checkfunds are okaythe funds okay they are ridiculous in their policy I have supplies that I have to buy today and unable to do it
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May 2023 by Vicki Gorsline
There is a armed guard that is confronting you in your face as your first step inside the Bank asking what you're doing there and who you want to talk to not friendly
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March 2023 by Ben
I made an appointment with Chase in Kingman to open 2 accounts; I was re-scheduled 3 times; for the 3rd time I showed up at the bank only to be re-scheduled again. I got so disappointed; told them not to bother, I'll just go to another bank and walked out.
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December 2022 by Miranda Martinez
This bank is absolutely HORRIBLE. I work for a credit union that a cashier check was made out to a lady who bank's there. The guy she went to his name is Omar he was rude, I verified the check all the information to prove this check was real. He had this lady calling us crying. I also had him speak to my back office to let Omar know the cashier check was real. He wouldn't believe anyone. Also at this time he wouldn't let 3 other people from the bank take money out of their accounts. Then he still kept the check. He was not professional at all and rude.