October 2021 by Brooke L.
Saturday afternoon of a big festival weekend in Kingman, Az. We broke down 31 miles outside the city on the open highway with our big GMC Yukon and our trailer attached. Waited three hours for a tow truck. The sun was hot and the traffic constant and everywhere we called said they couldn't possibly see us until Wednesday or that they we closed. Not HRS, he was there for us! Tom was the best! He was clear, direct and honest. He told us, "have them tow it here and I will do what I can to get you safe and back out on the road as quickly as possible." He was a man of his word. He explained what he thought might be the problem, which it was. This guy works on racing cars, he knows his stuff. He had us fixed and back on the road within 24 hours - just like he said he would. Thomas is kind, considerate, knowledgeable, exacting and reliable. The price was fair and the work was well done. We feel so lucky that HRS was the shop that was open and the one who took our call. Our tow truck driver, when he arrived, asked us where we wanted him to take the car. We told him HRS and we asked him what he thought, he said, "Well, I don't know him personally, but I know he's a great mechanic!" And right he was! The experience of breaking down on the highway out in the desert is not a pleasant nor safe-feeling experience, but Thomas made everything better and feel possible! Thank you, Tom! You are a great mechanic and a wonderfully caring human being.
