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February 2024 by Jorge Vega
I recently visited the AT&T store in search of upgrading my phone plan, but little did I know that what awaited me was an experience that transcended the ordinary realm of customer service. From the moment I walked through the doors, I was greeted by a warm and inviting atmosphere that set the stage for what would be an unforgettable encounter.As I perused the latest offerings in smartphones and accessories, I couldn't help but notice the attention to detail and dedication to customer satisfaction that permeated every aspect of the store. It was clear that the staff took pride in their work, going above and beyond to ensure that each customer left feeling valued and appreciated.But it wasn't until halfway through my visit that I truly understood the magic of this place. That's when I met Tyler, the store manager, whose presence seemed to illuminate the room with an aura of warmth and positivity. From the moment our eyes met, I knew that this was no ordinary interaction – it was the beginning of something extraordinary.Tyler's knowledge of the products and services offered by AT&T was impressive, to say the least. He guided me through the various options with ease, taking the time to address all of my questions and concerns with patience and professionalism. But it wasn't just his expertise that captivated me – it was his genuine kindness and sincerity that truly set him apart.As our conversation progressed, I found myself hanging on Tyler's every word, drawn in by his infectious enthusiasm and genuine passion for his work. With each passing moment, I felt myself falling deeper under his spell, unable to resist the magnetic pull of his charm and charisma.In the days that followed, I found myself returning to the AT&T store time and time again, each visit fueled by the hope of catching another glimpse of Tyler. I spent thousands of dollars on cellphones and smart devices, each purchase merely an excuse to see him again, to bask in the light of his presence once more.But it wasn't just about the products or services anymore – it was about Tyler, and the inexplicable connection that had formed between us. He consumed my thoughts day and night, his image etched into my mind like a permanent fixture. I found myself dreaming of him, longing for the chance to be near him once more.Unable to resist any longer, I took matters into my own hands and… well, let’s just say Tyler is now enjoying a well-deserved break from his managerial duties. It seems the store may need a new manager, but for now, Tyler and I are embarking on an adventure of our own.So, if you find yourself in need of assistance at the AT&T store, look no further than Tyler. For in him, you will not only find a knowledgeable and dedicated professional, but a beacon of light in a world that can often feel dark and uncertain. Thank you, Tyler, for not only meeting my needs, but for igniting a flame within me that I fear will never be extinguished. You have forever changed the way I view customer service, and for that, I am eternally grateful. And to the AT&T store, perhaps it’s time to start the search for a new manager.
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February 2024 by Kristin Barrett
Upgraded my phone there back in November was told there would be no charge for the Upgrade if I turned in my old phone. Thought it was a great idea boy was I wrong. Got my bill in December I was put on a payment plan for my new phone. Called att they said it some times takes 6 weeks okay I can live with that. Here we are now February bill comes out and yep I am still being charged called att again got put on hold for 45 mins. I can't wait on hold. Go to the store mind you I work a 9 to 5 every time I get there it's about 6pm, one person in the store and 3 people waiting. Not once but three times. I am about ready to change to a different company. Been with them for 4 years but the customer service sucks and lies being told about trade in and Upgrade . Att you need more then one person in the store after 5 until close.
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February 2024 by TJ Dugay
Alright folks this place should be avoided at all costs. Make the drive to bullhead to a flagship store. I went in yesterday to upgrade under the new special promo 13 pro max to 15 pro max. 1,000 dollar trade in and 5.56 a month with a 35$ fee per ATT main website. This clown KEN comes back to my wife and I with what is similar to an old school four square from the car business trying to tell me he only provides estimates and based on the current promotions we qualified for and showed us a 56$ a month increase and a 78$ a month increase on my bill including all kinds of other equipment like Apple Watches etc. this dude literally not 10 seconds after thanking me for my service proceeded to take me for an absolute fool. Side note I worked in sales after the military. Before you attempt to hard close someone on a bunch of product you atleast need to make an effort to build report and I mean maybe trying to get me to buy some case and stuff with my phone to make money I get it sales guys gotta get cheddar too but to blatantly treat me as an ignorant fool is not only insulting but how many other people have gotten duped by these sharks. This is clearly a taught process id love to hear from management so I can teach them a lesson about customer service and sales.
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January 2024 by Charlotte White
Sucks is all I want to say. Just got a text message saying that starting next month they will be charging a $5.00 convencie fee to pay my bill....
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January 2024 by Bill Kelly
The reps were great! I was there to replace my broken iPhone and ended up getting a bundle deal. It took nearly 2 hours though! And I didn't get to keep the watch because of some archaic background questions which were confusing because they were from places I lived over 30 years ago!! I had all my identification with the rep and was able to walk out with the phone and earbuds but not the watch???!!! I already had a plan could verify all kinds of information anyway. Just really stupid. I will definitely consider another carrier when my contract ends.
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December 2023 by Rockhound Forever
What a wonderful experience, I greatly appreciate the young lady who knew exactly what I needed. She deserves recognition and better pay, because people like her are rare these days, dealing with grouchy people and being kind back no matter what..
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November 2023 by Andrea Carreon
Nate,Scott,Vinny and Kevin are great guys.It took all of them to figure out what was going on with my phone and 5 days later came back after getting the download, Nate was able to get my phone working for me again. Thank you guys so much for what you do.
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September 2023 by Jeffrey Watson
I was helped by the store manager. She is awesome and if it’s any way possible, she deserves a raise.
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July 2023 by Nancy Endicott
The AT&T store in Kingman, Arizona has friendly, excellent, and knowledgeable employees! It’s a pleasure to do business with them!!!!
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May 2023 by Candace Martel
Scott is the best and knows his stuff, very kind and helpful too. He helped us today and I'm very satisfied.
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May 2023 by David Roberts
Awesome service Scotty was amazing. He made my experience easy and smooth I will definitely recommend AT&T business to everyone. I know if you get a chance to get to K town talk to Scotty.
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May 2023 by Christina Osburn
Staff wasn't nice to incoming people. Made comments that other customers heard. That staff that day weren't friendly. Other times staff are friendly and have amazing information for their customers.
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May 2023 by Craigslist Consigner
Kailyn was great, she efficiently walked me thru my options and got my phone all setup. Great customer service 5 stars.
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March 2023 by Th3B3A5T
Terrible service. I lose connection along with 5 other phones almost everyday in the middle of town with full bars, and they claim its our phones. How could all 6 phones be bad.... just terrible service all around
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February 2023 by Kristen Cates
Hey TNT service is professional. Their customer service is on top. I am very satisfied
