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December 2023 by Jim C.
This groomer is great with our Bengal mix Lizzy. She was so beautiful when we picked her up. I would definitely recommend this place.
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October 2021 by Google user
Do NOT go here. I paid $45 for my 20 lb terrier and asked for almost skin tight with trim. The only person there (Charles) only went down to a 5 and barely touched his nails because he didn't want to \"cut to the quick.\" I've taken him to other places and paid the same price for a much better job. It's a rip-off. I don't know how their other groomers are but hopefully Charles isn't the best. Edit: Charles Sanderson was the groomer and gave himself a five star review which is a conflict of interest. The next day he would not let my wife and I talk to the manager and kept making excuses. This is not an honest groomer. He is lying about us agreeing beforehand about using a 5 blade, and he lied when he said he trimmed Sunny's nails, when he barely touched only a couple of them. He is making up stories. I posted this review not to \"get back\" at the groomer but to warn everyone NOT to bring your pets here. I have never had a worse experience with a groomer.
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March 2021 by Josh F.
Do NOT go here. I paid $45 for my 20 lb terrier and asked for almost skin tight with trim. The only person there (Charles) only went down to a 5 and barely touched his nails because he didn't want to "cut to the quick." I've taken him to other places and paid the same price for a much better job. It's a rip-off. I don't know how their other groomers are but hopefully Charles isn't the best.Edit: Charles Sanderson was the groomer and gave himself a five star review which is a conflict of interest.The next day he would not let my wife and I talk to the manager and kept making excuses. This is not an honest groomer. He is lying about us agreeing beforehand about using a 5 blade, and he lied when he said he trimmed Sunny's nails, when he barely touched only a couple of them. He is making up stories.I posted this review not to "get back" at the groomer but to warn everyone NOT to bring your pets here. I have never had a worse experience with a groomer.
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March 2021 by Charles Sanderson
Today Sunny came into the shop today to get groomed and when I asked the owner how he wanted the dog to be done and he stated “cut him short but not to short”. I stated that Sunny was already pretty short already and a 3 blade would not take off much hair, so I suggested a 5 blade and the owner was ok with the measurement. Lastly, when I started working on Sunny’s nails he would not allow me to touch his feet. I explained to Sunny’s owner that he was being aggressive on the table and I did not want to injure the dog and the owner was ok with that and paid and left.
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March 2021 by Sally Remer
Was able to get in within a few days at a reasonably rate and well groomed
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April 2020 by Mary Ethen
I don't think it should even get one star. There is a groomer there, Lisa Barnhardt who absolutely butchered my Wheaten Terrie today. She also said she had to muzzle him which surprised me, He is six years old and NEVER had to be muzzled before. Chances are she doesn't really know how to handle a dog. When I called her to let her know how unhappy I was with this cut, she told me that was how his hair grows (I guess I wouldn't know as I have had him for six years) then she suggested I come in so i could see how bad he behaves and when I said no thanks she said great and hung up on me. How professional. Don't take your dog here!!!!!!!!!!!!!!!!!!!!
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March 2020 by Barbara Ralsten
Helpful and fair pricing. Clean too.
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March 2020 by Megan C.
This woman is amazing ! So sweet and loves the pups . Thank you for having an amazing heart I needed your beautiful gesture today with everything going on in the world and my life . If I lived here I would be a loyal customer for sure . God bless you
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January 2020 by Lynn Underhil
I love love love how my Siberian Husky looks after Lisa Burnhart cleaned her. uup. She looks beautiful and is no longer shedding hair all over my furniture and clothes. I will be back many times.
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November 2019 by M. J. C.
This review is long but it is mandatory you read this for the sake of your pet. After picking up my pet from The Groom Shop and taking him home, I found him to be horribly fearful of me and in severe pain on his head. On December 5, 2018, I took my pet to The Groom Shop, located at 115 W.Esperanza, Green Valley, AZ 85614. When I went to pick up my pet, I was told he had bitten everyone that tried to groom him. I had previously been asked if they could use a muzzle on him, if needed. (This should have been my first red flag!) I said of course, but he had never needed a muzzle before for the past year that I had had him at groomers. When I got him home, I found that he was horribly afraid of being touched. This had NEVER happened before. One of his eyes was completely red, obvious proof of injury while at their establishment. He was afraid to look me in the eye and continued to hang his head throughout the entire evening. He had no desire to play with me nor with the other pet in the house. This was completely out of character. 24 hours later and I am still unable to pet him thoroughly and his eye is still red. Throughout the past 24 hours, and still, he has remained extremely docile and not like himself at all. Aside from my having a Bachelor's degree in English and a partial Master's degree in Social Work, I have a degree with the University of Missouri at Columbia in the field of animal control through The Law Enforcement Training Institute School of Law associated with the National Animal Control Association. I have worked in the field of animal control through one of Ohio's Humane Societies and with several animal rescues from as far back as 1997. I know and am familiar with pet injuries, pet fear and the variety of excuses people use to validate and cover-up their mistakes. This must stop. Desired Outcome 1. my money back that I paid for the grooming - $40; 2. any money I pay to the vet for a thorough checkup; 3. verification of a business certification number with The State of Arizona; 4. proof of owner and employees being certified groomers. None of the above did i receive. Community - BE CAREFUL, VERY CAREFUL!!!!
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November 2019 by Vicki Bonkowski
Kind of a “Cheers” atmosphere, where everybody knows your name! Only complaint is the bar needs to be expanded. It gets very loud and very crowded on Karaoeke nights.
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September 2019 by Boots Sooths
Carol has a big heart and will do her best to have your dog be confortable, and clean when in her care. 5 stars
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August 2019 by Gayle Hanson
Good Food ,Good Service, And Great Company!!!Join Us On Karaoke Nights!! Better Than A Fellowship Service!!
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July 2019 by Donna Conley
How do businesses not know that the simplest things can ruin a customer's opinion from the very first step into the dirty door to the filthy chairs to the unclean floors. They could be the best groomers in the world butt cleanliness is a major problem. And when it looks like that I'm not going to give him a chance to groom my dog.
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June 2019 by Patty Jeney
For anyone looking for a groomer….I would not recommend The Groom Shop on Esperanza Blvd. I took my father-in-law’s Bischon in to get groomed. The owner of the shop and a guy working with her groomed him. When I went in to pick him up he was shaved so much you could see his pink skin. They said he tried biting the guy. The owner was very rude to my husband and I when we came to pick him up. Not very personable at all. I had taken him in there one other time and Lauren groomed him and didn’t have any problems at all. She said he was very well behaved. She is no longer there. That doesn’t surprise me any. The other thing is she did not finish cutting his nails. Someone told me to take him to Aunt Cheryl’s to finish cutting his nails. I took him this morning and they were great. He was good for them. He let them do what needed to be done. Please don’t take your dog to The Groom Shop if you don’t want your fur baby mistreated. I have since heard from many with the same stories.
