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August 2024 by Nancee Ngo
It was my first time in the ulta salon and let me tell you Vanessa ! Is one of the most amazing stylists there ! She listen to what I wanted and deliver it !! I will definitely be coming back !!!
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July 2024 by Jim Udelhofen
I had to return an item and felt like I was given some attitude. Also the forgot to mention 3-5 business days before it goes back on my card. Most places it will hit the very same day. Not Ulta...
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July 2024 by Jasmine Simpson
Mgr Dusty may have won the argument today BUT she lost 3 customers FOREVER!!! For my very FIRST experience at ULTA … it started off great I don’t wear makeup ever but my mom told me about the “Lash Enhancing Serum” that can be bought on AMAZON but she told me ULTA has it and sometimes you can get a good deal. My moms lashes look amazing so when I got the there I found a deal with a mascara combo for $25 … Perfect so I can try it out, when I got to the check out Cashier Lizzeth was beyond Amazing great customer service and she in formed me my item was on sale !!! I’m like really she’s like yes girl buy one get on FREE!!! Me and my mother got super excited. she took us over to the display and showed us all the different things that were on sale for buy one get one. There was a large display of all kinds of different things creams mascara concealers, but I was only interested in the lash serum because I don’t wear make up… I asked her was there a limit she said absolutely not . So I picked up more LASH -MD But when I got to the counter, they were not on sale… she was confused and so was I because there was a giant display of them as soon as you walked through the door with a huge sign that said buy one get one free she talk to the assistant manager and let her know what was going on, so I walked up to the display where the assistant manager was standing and explain exactly what I picked up and her attitude immediately got snappy, not friendly no smile inform me that something must’ve been stocked incorrectly … I explained that they should honor what the display says, and she told me she would only cover one I asked for the store manager… Which was no help at all horrible customer service no smile, horrible attitude. She even rolled her eyes as if I was taking the serum out of her purse… I explained that it didn’t seem fair that they would not honor the price considering there was multiple in the spot showing by one get one free she said I’m not gonna do it so I was charging additional $11… so I will probably never go into an Ulta again my mother was upset. She did not think that it was fair either and agreed to only buy it on Amazon from now on and My Best Friend also agreed the same way so they gained three customers and lost them in the same moment because of bad management, not the price … my mother spent over $100 because Lizzeth up sold us when we only planned in to go get one item. She also opened a credit card. You would think $11 would not be worth losing three customers, but to MGR. Dusty it was!!! It wasn’t just that she didn’t honor the price. It was her rudeness not once that she apologized or did her assistant. They made me feel like it was my fault or I stocked it in the wrong spot. I would never come back to this place. I don’t recommend this location.
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July 2024 by Karen Castro
Excellent costumer service! The lady who helped me today was able to find the perfect foundation and setting powder for my dry skin. My makeup hasn’t looked this good in years. She also recommended other beauty products like the philosophy primer and face wash. Loved it
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July 2024 by Sharon H.
Deja is a great stylist. She cut and styled my hair. I love the time she took to ensure the cut was what I wanted.
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July 2024 by Hil P
Ulta is always ultra-reliable! I trust them as the cosmetic cornerstone for my on-air and everyday needs. ??
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June 2024 by sarina alvarado
To the lady with the 1995 tattoo who was working the Charlotte Tilbury area today. You have no idea how much you made my day. Thank you for all you did. And all I did was stop in for some foundation. I'm so happy with the outcome. And can't wait to go see russ. Thank you girl.
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June 2024 by Elona S
I had the best associate there Justin! He was super knowledgeable. I’ve tried tons of foundation for my old skin and he knew exactly what would help me! He was super sweet and funny. The best time and he didn’t force me into any purchases. Left it up to me!
So go in ask for Justin and you’ll be amazed with him!
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June 2024 by Georgia Coleman
I had my hair cut and dyed by Deja on June 3. She was polite, sweet, personable, extremely thorough and did an amazing job on my hair! I absolutely love it & would highly recommend booking with Deja in Goodyear.
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June 2024 by Valerie Marsh
Stopped in to get some mascara while I was shopping nearby. The store was overcrowded and very loud, not at all a pleasant experience from walking in. Everything is so crowded together making it hard to navigate the isles and move around the large number of people shopping. The music was too loud, lights too bright and the afternoon AZ sun was streaming in making the store very hot then add all the people and I just wanted to get what I needed and get out. As I finally was able to get to.the checkout the gal behind the counter asked me for a phone number whe I declined stating I didn't have an account and didn't want one, she preceeded to give me.this speech about how if I dodnt.have an account I couldn't purchase, there was no sign on the door or at the register alerting me of this, they didn't have this policy last time I stopped in. I very nicely and calmly explained again, I just wanted some mascara, would be paying in cash and didn't have an account nor did I know someone that did. Must be Ultas new business model to pressure its customers into getting a "rewards" account and its sales people are way too pushy would not recommend, save your money and head to the Target across the street.
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May 2024 by Sharon Bova
Love this store
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May 2024 by Jeanelle Bautista
Came in this afternoon to the hair salon in desperate need of an appointment after a lady at Great Clips in Palm Valley completely butchered my hair. Genesis my hair stylist and another lady at the front were so kind and willing to squeeze me into an appointment 30 minutes later. Genesis completely turned my my hair around completely saving hackjob the other lady at Great Clips did. She was incredibly attentive and blended and softened everything into perfection. I am beyond grateful for her and the team at Ulta for being so accommodating and coming to my rescue!
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May 2024 by Mikaela Murrieta
I just would like to say if you’re not too sure about booking an appointment to get your brows laminated here at the benefit brow bar… please do it. Monica took my browginity I’ve never let anyone touch my brows before & she did an AMAZING job. Not only was the whole experience comfortable but she exceeded my expectations with the service she provided. My brows came out so beautiful I got a lamination & shaping. 100000/10 will be back.
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April 2024 by Arizona Dog Mom
This was a beautiful store with friendly staff and lots of parking!!
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April 2024 by Sam Kowalewski - Dream Vacations
Great products for men and females. Love this store
