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February 2024 by Chris Montero
The friendly and professional staff at the Goodyear Pep Boys never fail to exceed my expectations. Ryan, my service advisor, always takes the time to explain the different service options available in a very caring manner. I will definitely be returning to the Goodyear Pep Boys and I will be recommending this location to my friends and family.
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January 2024 by Yvonne Miranda
It was great..friendly staff very good service...the best ?
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January 2024 by C M
I have always loved this place, but now needing to find someplace new, unfortunately. Got my oil changed last week... on my way home from work today and the oil light came on. Pulled over... oil was pouring out of the bottom. They did not tighten the bolts or plug. Absolutely nuts!
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January 2024 by Travis Guiney
Fast and Efficient
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January 2024 by Andre T.
I'm sure this location does an awesome job. If they have a technician for a specific job, you need to be done. Brought my vehicle in on two different occasions. And they did not have a technician for what I needed done. A phone call for an heads up would be great before we make the drive up there. I was a loyal customer about 5 years back until I moved out of the area. They've done terrific work for me in the past on whatever I needed. Now, it just seems like all they do is tires and oil changes. Hell, I can go to Walmart for that. I'm not bashing this location, but come on. Call the customer and let them know ahead.
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January 2024 by Shwartzs DarkHelmet
they don't answer their phone
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January 2024 by Blair DeRosier
Whole team is awesome!!! Nacho, Gonzalo, Ryan, and the crew!!
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January 2024 by Geo P
Very attentive and nice
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December 2023 by Brittany L.
This place is amazing!!! I literally went to like 5-6 different pep boys all around the whole valley of Phoenix and I don't know why I didn't think of this place because I came here last time for an oil change. Johnathan helped me last time and this time and they are absolute sweethearts here. Johnathan is really nice, professional, makes you feel comfortable and makes you feel like you're actually going to somewhere trustworthy!!! Thank you for taking me in before 5pm. They told me to come by 5 and took me in at 4:45. Service is really fast and they do a great job. Second time coming here and there's a reason for it. Come here for all your cars needs. Brittany the white Kia soul Uber driver here. THANK YOU AGAIN!!!!!
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November 2023 by Paper Boy (Powersrroke9)
Vehicle vandalized on a Sunday, all tires slashed. With Pep Boys towing service with no upfront payment was a life saver. Held my vehicle inside the garage for two weeks until I had the time to go pick it up. Always excellent service!
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November 2023 by Kari McElroy
Had 2 encounters with this place both negative!! Don’t make Sunday appointments when you need something small or quick they only have one tech they schedule Sundays and will call and make you reschedule to come another day for something as simple as a flat repair or a battery replacement.
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November 2023 by Amanda Carrozza
I went in and straight to the counter where a gentleman was and asked him for a radiator cap for my car. He had it, I paid and went straight out and put it on. No problems, hassle-free ...
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November 2023 by John Walton
They were able to take me early - a great help since I was from out of town. They were extremely friendly and customer service was outstanding!
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September 2023 by Cathy Birdsong
Pep Boys is a reliable auto repair and maintenance service company. They are super busy but continue to be friendly. They applied a coupon to my oil change before I mentioned it. They also helped diagnose and repair my windshield washer issue without charge. I chose Pep Boys over other repair shops because of their customer service.
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September 2023 by Allison R.
So disappointed. I got brand new tires put on 2 days ago. When I picked up my car the tire light was on. I thought it was weird but I thought it would turn off after driving home. The next day my front left tire was flat. Terrible service, instead of replacing the tire and their mistake they just patched my tire because there was a nail in it. A nail from THEIR SHOP. I would not recommend this place, tires are expensive and I feel like they just took my money. Terrible customer service and quality. I would never go here again.
