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January 2024 by Julie Anderson
Fast and friendly
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January 2024 by Rhonda Adams
So much friendly service for balloons!
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January 2024 by Vanessa Cannon
Jacob was so nice and helpful...Great customer service ?
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November 2023 by Stan Benjamin
Staff were helpful, didn't let me wander lost too long
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November 2023 by M R C
Needed to restock and teach team members to be helpful and polite. Instead of saying, "If it's not, there were out!"
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October 2023 by Verine Whiterock
Party city has become very limited in their birthday decor selection, and their prices have become ridiculous. I would not recommend going there. Instead, I would recommend you find a Mexican dulceria/ party store like the one on 35th and Thomas because they will have the latest movie decorations for your kids' party and piñatas that won't fit in your trunk I was very disappointed with Party City.
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October 2023 by suzy crowell
My kid bought a mask from this store where the hair was falling off. Not properly glued on. He immediately brought it back and requested a refund. They said they don’t issue refunds but offered to replace it or give a discount. Well they didn’t have the same item to replace it so he accepted the discount. He spent a lot of money on a piece of trash item. When I spoke to the manager she said well he could have replaced since he brought it right back it but he took the discount. What else was he supposed to do if they didn’t have any more in stock and there were no other option than accept a 10% discount??? He got a whole $6 back from a near $70 item. Granted my son shouldn’t have accepted this ridiculous discount, but he’s 18 and felt he was out of options. The manager kept insisting my son looked older. No he’s not he’s just a tall 18 year old. I was a Karen on the phone. I hate being a Karen, but will always fight for my kids if i feel they have been cheated. I don’t care if I was in the right or wrong, you should have better options for your customers if you are going to sell trash. I’ve never had issues with this company until now.
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September 2023 by Rodriguez Boys
Some candy was advertise for $5 and when I got to the register it was marked $15 when I confirmed and cashier surke confirmed that there were more of that item in the $5 I was not honored with that price I did speak to Lorena the store manager and she implied that I placed them there was very unprofessional and illegal for this manager on behalf of party city to accuse me of this and not honoring an advertise price I did end up calling corporate and was told I would receive a call back in 24hrs
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September 2023 by Brian Coryell
Good party supply store. Good prices for a physical store when you need something sooner than delivery can offer.
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July 2023 by Ryan M
Very friendly staff, fully stocked and clean. Thank you so much for answering all my questions!
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June 2023 by William Lee
The Customer service was Excellent but the pricing was a little much
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June 2023 by krystal mendez
It's a little pricey but my pleasant experience.
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June 2023 by Deborah Beard
Buying for a graduation party. They had a vast selection of graduation party supplies. There were lots of employees to assist us and check out was quick and easy.
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June 2023 by Lisa Darrow
Got a special 11 dollar pickachu for my sons birthday. Disappointed that it hasn't even lasted 24 hours as when we woke up it's deflated, we brought it straight home for his birthday weekend, didn't take it outside at all. Our dollar tree ones lasted a week. Won't be purchasing again
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May 2023 by Amanda Barcom
Made a purchase of 12 balloons for my daughters birthday with 2 balloon weights. The employee asked me 3 times what color string I wanted for the balloons. I said gold all 3 times and they put black string on my balloons. Didn’t have time to wait for them to fix so I said it was ok. Left the store and realized they didn’t tie the balloons to the weights I had purchased so I had to go all the way back. I’ll stick to party planet in Surprise from now on, much better customer service there and my order is never wrong.