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November 2023 by Erik Pederson
They just another credit union. Nothing special. Had them since 2014 when I joined USMC. They brag about helping veterans but every time I called and asked for assistance and such I basically get referred to non profits and such. Nets millions but won't actually help their members.
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October 2023 by Jeanette S.
Most of the Navy Fed branches I've been to have courteous staff and keep the bank clean. Usually in and out within 10-15 minutes.
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September 2023 by Patrick B.
Best service that I have ever had at a bankBeing a Navy Veteran, I don't know why I just joined and didn't years ago
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August 2023 by Sharn K.
navy federal goodyear azAll staf is very crazy they never understand. im coming every week deposit the check for employee. they always ask me why you deposit the chec for someoneelse. im try to save my time deposit the check drive thru she said if you no have nevy federal bank account you not deposit driver thru. She very roud
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August 2023 by Rachel Slider
Customer service here is usually great. I called ahead to the main number and they verified that this location could do my notary and provide witnesses for it. When I walked in, two ladies at the front seemed very rude when I asked them about it. One told me they did not provide witnesses. That was fine, because my local UPS did. I should never have wasted my time here! I was given the wrong information, so not their fault. It was the way I got treated by the staff that upset me. I never had that happen here prior to this experience. Please hire people that know how to treat people with respect! Not sure if I will return here after this experience.
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August 2023 by Thomas Hughes
Quicker than you could imagine!
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August 2023 by Scott K.
Best place to bank. Always get someone in the US that speaks english when I call and very little computer bother. They also know what they're doing, unlike certain other local banks here
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June 2023 by Alexis Cramer
Worst bank ever. You deposit something and it takes forever to enter your bank account. I hate it here
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June 2023 by Jonny Kobylus
Not a member but I was desperately lost. Wonderful, kind employees printed a map so I could find my way home. Thank you.
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May 2023 by Valentino “VALEN” Tejeda
Don't like the Vibe here.
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December 2022 by Roxanne Britschgi
Very helpful in my situation
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December 2022 by Lee Tauhme (Lee)
Anna says she is manager but has no customer service skills! Came in with my roommate of almost 10 years to open an account she was rude and when I spoke for my roommate who is autistic and has trouble with people interrogating him and rudely at that he shuts down so I spoke since I was the person opening the account. We asked for Anna’s manager she is th manager but would not give name and or number for district manager… service refused for no good reason! And she called the police because I raise my voice and her for not because she didn’t put us on the list to be served! She needs to get fired. This is ridiculous. I’m not gonna let this go I will be suing for defamation of character.
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October 2022 by C
Went to the branch location in Goodyear Arizona to apply for a loan and was turned away 2 minutes prior to closing. Got past that situation and wanted to change my name and was still refused service. The reason that the hours say 5 o'clock closing time is because that is the last customer that you should take and service .
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October 2022 by adriana urias
Exelent service and personal ???
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September 2022 by Deondra Durant
Went through 2 agents and neither knew about loans or credit. Terrible experience