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April 2024 by Kryptic kreep
Do not trust them. They don’t try to help you, they out source there customers support for calls and it’s funny how there’s always two hours of wait time and even when they call you back they hang up. They don’t try and they have a bunch of hidden fees and stuff is never properly explained
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April 2024 by Michael Acosta
do not use this bank, they are the slowest people on planet earth, and they will waste your time. trust when i say this, DO NOT BANK WITH THESE PEOPLE. and especially that manager and her assistant managers. little secret: they are posing as women, but they are actually men. Weirded me out when i found out yesterday. Listen i can respect the transgenders, but these 1st convienence bankers, are flat out lying about it. i mean if I ask you if your a man, and you tell me that your a woman, then your lying so why would I tryst you with my money creep. just tell people the truth that your a man then close my account
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March 2024 by Jay M.
The workers are very very very slow and they never have big bills. That skinny manager always sitting down doing nothing while the other workers are working as slow as a turtle.
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February 2024 by Traci Graham
Manager was aggressive and rude to me.
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February 2024 by Pall Innate
WORST CONVENIENCE BANKIs more accurate of a name for them. I had a real bad experience there today.. The lady was rude, unprofessional, and totally unwilling to offer me any assistance at all. I drove 30 minutes each way to get there and they completely wasted my time, my gas. and insulted me. It would have taken the lady 1 minute to solve my issue. I am an account holder there and the 3 or 4 other employees standing there hearing everything did not offer any assistance or information either. Customer service at this branch is dead. They have a culture of laziness, low standards. and a total lack of concern for the brand they represent and the customers that keep them in business. I am closing my account here and going somewhere that isn't going to tolerate unprofessional, lazy, and disrespectful employees. The negativity they injected into my day is going straight back to the institution they represent because I will not lower my standards for customer service the way they have lowered theirs. First Convenience Bank is trash and Walmart really dropped the ball to let such a low class bank into their fold. The guy washing your windshield at the red light is more professional with better composure and more mindful of his actions then First Convenience Bank.
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January 2024 by Ericka Dodd
I have been with this bank about 15 years or more and although the people faces have changed over the years the integrity of the bank remains the same.
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December 2023 by Nicole Hernandez
One of the worst branches in Arizona the tellers are rude and act as if we are bothering them! I can't imagine how they got hired or why they are still working there I am happy lollipop head is gone and the white girl that is too busy to help
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July 2023 by Matt Logan
This bank is horrible. They want me to go into a branch to handle an issue, yet I don't live near any branch. They won't do anything over the phone or via chat. Do yourself a favor and use a different bank.
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February 2023 by j macias
The workers are very very very slow and they never have big bills. That skinny manager always sitting while there is always long waits even with no limes
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May 2022 by Oscar Torres
This bank WAS awesome but they keep changing mangers every week and employees are different every day customers service is bad I had to close out both accounts and went with Sunwest Felicia and Christian were the best when they were there I bank there for over 7 years BANK WENT TO HELL
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February 2022 by James Ewing
This is the worst bank I've ever had so far ,I'm surprised they don't charge a fee for charging a fee
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October 2021 by Isis Rios
Yarani was so kind and helpful. I feel appreciated and she helped with all my concerns. She’s always really helpful I recommend to ask for her! She goes above and beyond for you!
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July 2021 by Destiny Hernandez
Felicia is the best! She answered all my questions, explained my account in detail so that I would understand, since I am a minor, my acct is a little different. I would definitely recommend this location! They are all very friendly and do an awesome job helping their customers
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July 2021 by Susan Brand
Cannot express my gratitude enough to Yarani for helping with my account. She went out of her way to provide outstanding customer service. I will continue to drive from Laveen just for the friendly and helpful staff of the Goodyear branch. They are a great team who work together and take care of their clients!!!
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July 2021 by Guillermo Dominguez
I really like the bank especially the teller Felicia she’s freaking awesome she helped me open my account and is great , only negative is that I can’t use my card on my Apple wallet for some reason btw if you go in ask for Felicia to help you out she’s the cute one