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March 2024 by Olga Sandy
Horrible service. I ordered a cake through UberEats, paid, but never received the cake. I tried to contact them, but nobody responded. Left two voice messages, but still nothing. Don't recommend.
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January 2024 by Felix Rodriguez
Very friendly staff, but be advised, this is not a "full" Baskins Robbins. You can't even tell at all from outside that it's a BR31. It's a combo DunkinDonuts / BaskinRobbins.Inside, they have maybe 12 flavors, definitely not 31+.
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November 2023 by Ashley K.
I think people can be harsh on this location. I have had some issues too but they have come around and fixed the issue. Thx Ben for redoing my sandwich. He was very apologetic and super Duper nice.
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September 2023 by Vikki A.
I always order ahead through the mobile app and am so confused as to why my drink is never made when I arrive. I schedule a certain time for it to be picked up and once I get there, they start making my drink. If this is the case, what's the point of ordering ahead and scheduling a time for pickup?
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September 2023 by Chase A.
The worst dunkin i've ever been to. Got here at 9:34, it's 10:08 and I still haven't gotten my food.I've had the order in for 20mins or so, for a simple bagel and sandwich. The lady who took my order was rude, can't comprehend simple things like "No cheese", at least 3 times. Yells at me "What can i get you", when I told her one second. Either way if she didn't hear me she shouldn't be yelling.Food finally got brought out to me and it was the complete wrong one, they just guessed. I said excuse me loudly as they're walking away and they continued to walk, I went back in with the order saying they got mine mixed up, they asked for proof and needed a receipt when I JUST ORDERED, had to go back to my car and get the receipt to wait another 5mins on top of that.
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August 2023 by Quosha W.
Ordered the Maple bacon Croissant sandwich with no egg. The rep took my payment. Another rep ask what are we waiting for? Assuming she just didn't know, we told her the exact sandwich order. It was actually on the counter in front of her. She handed it to us, we said thank you and left. Open the wrapping, I received an warm sandwich with an ice cold egg!! Smh Lol It's an reason I asked for no egg but hey they felt they needed to play a joke. As far as the link to do a survey, it didn't work!
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May 2023 by Dawn B.
I had previously given this location a very bad review. However, since the new ownership the service and quality has drastically IMPROVED! The girls working were so nice and patient, my order was right and the line was short
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February 2023 by Elisabeth L.
I was working overtime and needed to grab something quick for the workgroup. Dunkin' was just down the street and my time was limited. There were a few customers, so it was a short wait. I ordered an assorted dozen and they were polite, happy, and fast! As I was on a diet, I did not eat any of the donuts but I may update this review with the deets when I'm not feeling so guilty.
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February 2023 by G V.
Writing this review based on today's experience only. I wish I had caught the associate's name that served me to properly thank her. I believe when someone does a good job they deserve to be recognized. I had a 15 minute work break to rush over and grab some coffee and donuts from a mobile order. The line was full and exceeded the drive thru (morning rush 7:45 am) but let me tell you that it moved really fast. I would give 5 stars for today but my order did happen to be off. Not a big deal though because the associate quickly and politely fixed it. Just combined with another order that's all. She was fast and presented to be mindful that people are likely trying to get there coffee in the way to work. I go here occasionally and the associates are usually pretty polite and I recognize it's potentially a lot of people's first job but even with small errors if you're customer service is on point it makes it a much easier process. If it wasn't for the new Goodyear traffic I would have made it there and back in 15 minutes. Just missed it. Keep up the good work!
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January 2023 by Christine S.
By far the worst Dunkin I've ever visited. We gave it a couple of tries just to be fair, but this place is terrible. All of the food tastes old, the coffee tastes burnt. The only Dunkin I've ever seen without a long line...makes sense now!
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December 2022 by Melinda C.
The absolute worst location. I have never received a correct order from them ever. Just got a DoorDash order - ordered an EGG AND CHEESE sandwich which is listed on their app separate and distinct from the meat ones. And somehow it STILL came w meat on it. After I was told last time that I needed to use this option to avoid confusion. As a vegetarian that sandwich is now wasted food I have to throw it away. Not to mention I also ordered a donut that they didn't give me bc their staff is incapable of paying attention to details
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April 2022 by Austin S.
Hours say they open at 5...but I'm here...5:24...and no one to be seen.Unfortunate.Maybe update the hours?
