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October 2023 by Belinda Casoose
Im happy that I got this car! I really needed one!
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August 2023 by Helen Breed
Gabby Talamantes was very helpful in us buying a car for our daughter and son in law. Very pleasant,sweet person.
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August 2023 by Nita Pechuli
Good service! Nice people they will really work with you, I recommend 5 stars ✨️
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July 2023 by Google user
This was a Service visit. Courtesy is not my local store, but as I was coming into Miami, my truck threw a “check engine” light. I stopped in and asked if they had time to take a look to see what that was about. The Service manager said they did, and my truck was moving back to the shop with 5 minutes. Then the fun began. What followed was a string of errors that had me past the point of being upset and just laughing. First there several instances of mistaken identity. “Aren’t you Josh from company XYZ?” No. “Is your truck the one with the flatbed”. Again, no. Then, there was over an hour delay “closing out the paperwork”. Finally, the bill for what I thought was going to be a simple code-read was three figures. (Yes, I’m aware this is *technically* diag. But I’m a little spoiled by my local dealer, or even local AutoZone, and was expecting a nominal fee for the service. Or, just maybe… a Courtesy). Now, the reason this isn’t a 1-star review is I brought these concerns up with the service writer and service manager. They were understanding, apologetic about the multi-hour wait, and worked with me to come up with a reasonable (if not ideal) compromise.
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June 2023 by Steven Bigelow
This was a Service visit. Courtesy is not my local store, but as I was coming into Miami, my truck threw a “check engine” light. I stopped in and asked if they had time to take a look to see what that was about. The Service manager said they did, and my truck was moving back to the shop with 5 minutes. Then the fun began.What followed was a string of errors that had me past the point of being upset and just laughing. First there several instances of mistaken identity. “Aren’t you Josh from company XYZ?” No. “Is your truck the one with the flatbed”. Again, no. Then, there was over an hour delay “closing out the paperwork”. Finally, the bill for what I thought was going to be a simple code-read was three figures. (Yes, I’m aware this is *technically* diag. But I’m a little spoiled by my local dealer, or even local AutoZone, and was expecting a nominal fee for the service. Or, just maybe… a Courtesy).Now, the reason this isn’t a 1-star review is I brought these concerns up with the service writer and service manager. They were understanding, apologetic about the multi-hour wait, and worked with me to come up with a reasonable (if not ideal) compromise.
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January 2023 by John Menning
Adam was Friendly and helpful as was everyone there, had to go back to ask a question which was answered by the gentleman who was there.
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December 2022 by Rollie Perez (RAPsTeR)
Formerly McSpadden Ford. They make it even more better service. Friendly Staff are still there, Janet, Nikkie, Gus, and others. They keep my 2016 Ford Edge Sport, running smoothly. ??????
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October 2022 by Annie
Slowest service ever. To change a tire 2 HOURS and 20 minutes!!! Watched the tire technicians 3 of them standing around SMOKING and talking. Nicki the aervice writer was the only person who seemed to care. It took asking what the hold up was. I would not recommend this Ford dealer. Go to Tuscon.
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October 2022 by BigDave1490
The service department at this dealership is useless. I understand you want to make money, but to refuse to answer any questions whatsoever about my vehicle is a disappointment. I purchased a Ford vehicle and should be able to ask questions about my vehicle without you refusing to answer and quoting “liability reasons”. Maybe that’s how things are done here in Globe. But I shouldn’t have to call the Ford dealership I used to to take my car to in Ohio to get help!
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October 2022 by David M.
The service department at this dealership is useless. I understand you want to make money, but to refuse to answer any questions whatsoever about my vehicle is a disappointment. I purchased a Ford vehicle and should be able to ask questions about my vehicle without you refusing to answer and quoting "liability reasons". Maybe that's how things are done here in Globe. But I shouldn't have to call the Ford dealership I used to to take my car to in Ohio to get help!
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September 2022 by Jeanie Teyechea
By far THE BEST Dealership-From Rob to the rest of the team, THANK YOU for making it an amazing experience for me. So easy and what they said they would do, they did!!! We will be back to buy our next vehicle here as well!!
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August 2022 by Halie Canizales
They changed my oil and even filled all necessary fluids checked battery and tires
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May 2022 by Steve Myers
i AM THE OWNER OF A REPAIR SHOP IN MESA, WE REFERED ONE OF OUR CUSTOMERS TO THIS DEALERSHIP WITH A ECU ISSUE.NIKKIE TOOK THE THIME TO LISTEN TO THE ISSUES WE WERE HAVING AND DIRECTED OUR CUSTOMER TO THE EXACT ITEM NEEDED TO COMPLETE THEIR REPAIR. THEY DIDNT TRY AND MILK OUR CUSTOMER FOR UNRELATED ISSUES, THEY WENT STRAIGHT IN AND WERE 100% UPFRONT AND HONEST WITH ALL AREAS OF CONCERN. WILL RECOMEND THIS DEALERSHIP TO ALL! SERVICE DEPT IS 5 STARS!
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April 2022 by Janet kleitsch
The sales department is always friendly and there is no pressure into buying a vehicle. McSpadden is willing to build a vehicle for you or try and find something. The service department is friendly and highly knowledgeable. Great Place!
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April 2022 by Donna Cockrell
We recently had a celebration of life at Roosevelt Lake, one of our family members had a vehicle problem. When he called Mcspadden for help, he was told "I didn't tell you to travel here". He was rude & hateful. BAD CUSTOMER SERVICE.I work at a repair shop in NM, we would never treat people like that. We always have some one available for emergencies. THE WRENCH TRUCK & AUTO. FARINGTON NM
