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January 2024 by Debra McGhan
I read a lot of negative reviews but my experience was exceptionally positive. They had what I needed and everyone, especially Tristan, were very nice and helpful. I'd say people complained because of poor planning on their part. Not the fault of Matlock. I will definitely go back there.
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May 2023 by A. P.
Unbelievably horrific experience. Not sure if I despise the incompetence or predatory billing more… Find another option.
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November 2021 by Wendy Smith
My first experiences were disappointing. I did have some positive interactions with this company. Not enough to retain them.Communication is inconsistent. Billing is a nightmare. They can't even be sure when they might come collect their own equipment.Do yourself a favor, and choose a different company.
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November 2021 by Anastasia Auna VanderSluys
I'd give one less star if I could.Office staff are disorganized, causing unnecessary costs to consumers and making scheduling for delivery and services practically impossible. Bills are incomprehensible and staff are unhelpful in figuring them out. Switched to AmeriGas and I'm much happier.Edit to add: I've tried to schedule them to pick up their equipment and they haven't, now they're billing me for the "rental"
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November 2021 by Jacob Curzon
I don't know why people are having such issues with this place. Ive gone to them twice now saying, "Hey I need propane." And there response was okay we'll be out there tomorrow. Its a gas company coming to you! No complaints out of this customer. I guess the equipment might look somewhat dated l, buy hey everything works as it should.
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November 2021 by julie moody
Horrible customer service they do not respond well to questions or concerns, do not have timely deliveries on anything, will come when you are not home even if you have previously negotiated a different day and informed them that you would not be there on previously said day..... Any numbers quoted may as well be written in disappearing ink
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November 2020 by Tamie Smith
Wonderful people
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November 2019 by Teresa George
This is the worst propane company. I live in Oracle, AZ. I've had service with them for 11 yrs. The last yr and a half the service has been horrible! Almost ran out of propane in the mid if a snow storm this yr. Wouldn't recommend this company!
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November 2017 by douglas eyler
Had what I needed
