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June 2024 by Ian Gobster
Tina Shepherd was vey polite and patient while resolving my issue. I have not been a WF customer in over 10 years, but she was able to assist me after receiving a letter from WF.
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June 2024 by Tarl Speakman
I dislike this bank and I'm starting to extremely dislike the name Wells Fargo. There never open they're always closed. I don't know how I'm supposed to get inside banking done. When they're never open. They used to be open on Saturday even a half day but they used to be open. But now all they are are just closed seems like you can never actually go into the bank because they're always closed
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May 2024 by Richard Baxcajay
Didn't want to accept my money
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December 2023 by Kimo G
At WF we did a large deposit on 29th November. They said 5k will be available the 1st of December and the remaining would be available the 5th of December. We'll they changed it to the 8th of December. They said the check didn't clear and will run it again on the 7th of December. Well some one lied. The bank that issued the check said it cleared. It doesn't take ten days to clear a check. Once the check clears we are closing our account. Also I am debating to file a complaint with the FDIC.
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October 2023 by CRETANBULL
Terrible experience with Kevin C.
Do not use this location.
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September 2023 by Neil Schwab
Bank Manager needs to be more people friendly. I guess that's why you have a low rating. Maybe he can take a training course and learn.
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August 2023 by C T
Maria was very helpful
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August 2023 by Sikita R
Awesome Service
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August 2023 by Fernando Morgan
Bad service.
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July 2023 by Laurel Immerman
A very upset customer comes in for a very serious banking issue that needs attention ASAP has to wait 1 hour+ because "all managers are in a meeting". Maybe managers should have meetings before bank opens so someone can actually help customers."It will be quite a while..."You don't even wanna hear about how much money is missing from my account right now....Go to a bank that has good customer service AND a competitive interest rate-- WF is not that place! I'll be leaving in 5 minutes and calling my attorney
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May 2023 by Raymond D'Agostino
Just opened a new checking account today. Tina was the employee to help me set it up and she helped make it easy as pie. I'm happy to be doing business with this bank again.
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April 2023 by Adam Curtis
Made me wait 40 minutes with the expectancy that my account verification letter would be printed; which takes 2 minutes. Then front loaded another client.
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February 2023 by Tina Snyder
I'm glad I don't bank here unfortunately I have to pay my rent with WF.Two tellers but neither one can operate the drive-thru, "just not enough staff". Why does the customer have to be inconvenienced for this issue? With all the data collected and planning modules crunching numbers how can they not figure out how to offer great customer service while being short-handed?!?! Robots will have your job...
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February 2023 by carla christopher
I signed in to see a personal banker. I waited 30 minutes before he was done with a previous customer before he helped another customer who walked in after I did. He didn’t acknowledge me or mentioned he had an appointment. Common courtesy would be to acknowledge your customers and say it may take x amount of time to be assisted. For this type of customer service I plan on making an appointment to close my account.
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November 2022 by J zA
This place is garbage always they have no employee every time we came here only 2 banker in the branch Wells Fargo used to be very good bank look like it’s going down to hell, not only in Arizona even California their customer service away changed them 3 years ago always over 100,000 in my account but I will leave Wells Fargo forever going to choose bank their customer service way better than here … I can’t believe this lady came by she was rude to me. Her name was Sylvia. Something she told me if you don’t like it go to another branch the whole branch in this location gets run by 2 employ what they think people they are stupid .. time is gold Excuse me I just don’t
