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February 2024 by DaNesha M
This location always seems to be low on stock, I usually order online. Not much of a in person shopper since covid. I have experienced delays in communication in terms of order status. However I feel like that’s more corporate not the store. Whenever I do in store pick up I notice the racks bare, jewelry/ accessories are slim to none. The workers seem like they are always stocking, I do wish they would have a better method for pick up. The worker has to go to the back and obtain the order and I can only assumed it’s not organized much cause it takes forever! While ONE person works the register IF there is 2 people. Again I don’t think it’s that one persons fault, I just think a better method is needed. Also maybe have more the 2 people working. Management needs to revamp and make sure every day is set up to be ran smoothly. They need an episode of undercover boss! Customer service really hasn’t been a complaint of mine… I also go in mostly for online pick ups however!
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December 2022 by Jarryd Harris
I would give them zero stars if I could. Worst guest service I have ever experienced. Placed on online order for matching family pajamas. Extra 10% off to ship to store. Never received confirmation that store received order had to call and ask if my order was there. Went to pick up and asked specifically why there were only 4 packages out of 6. The girl told me there were 2 to a pack…. Definitely not the case. Call back after getting home and get Amelia their stand in filling in manager who was the one who said there was 2 in each pack.. again misinformed. I told her I was missing 2 items and she proceeded to say that customer service deals with online orders not the store…. What?? That doesn’t make any sense do you not verify items in an order before giving them to the customer? Wow. She said she was just filling in at that store and it wasn’t hers so she couldn’t help me… a manager…talk about passing the buck. Called customer service told me one of my items was cancelled… never received notification about that but they didn’t fail to charge my card for that cancelled item. Asked about the other item I didn’t receive and she didn’t have an answer for me. I requested a full refund, have to go back to that store with the rude “fill in manager” and return the items because well can’t have matching family pajamas for only certain family members. Worst guest service ever. The lady at guest service “I’m sorry this is our process” well you need a new one! Will never shop with this company again
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January 2022 by Jessica S.
It didn't seem any different then walking into their Arrowhead location. Cute store and lots of inventory. Much more organized and cleaner than previous reviewers have experienced. Lots of people shopping yet the line moved fast. Very busy on the weekends. I like to come here looking for unique clothing for our girls.
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December 2021 by Ro S.
I have no idea if the product is any good or not because their shipping partner On Trac is pretty useless. We ordered christmas pajamas on cyber monday and now On Trac is saying we'll be lucky to have them by christmas. I haven't had issues receiving orders from any other companies even with everyone christmas shopping online the last few years. On Trac is making this business look bad. Fix it.
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October 2021 by Kayla F
Needed a specific clothing item for an event and didn’t want to order online and wait. I tried jc penny, old navy, and kohl’s. All had to be purchased online. Called this location and they had the shirt I was looking for on hand and they put it up for me at the front. Went and purchased it, easy peasy!! Ty guys.
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September 2021 by Joselin F
Went to pick up an order and the customer service was bad. The cashier wasn’t friendly and was so slow - it looked like she was even lazy just to grab my ID. Plus, the store looked messy. Next time I rather wait for shipping instead of dealing with that.
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October 2020 by Jason S.
Enjoyable outlet mall. Has some stores for everyone. We went to browse and found some things we wanted. Pepper store was unexpectedly cool.
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September 2020 by Crystal V.
All the bathrooms are closed?? Wtf! Left After I got there because I could not use the bathroom, this is ridiculous
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April 2020 by Danielle M.
I placed an order in very early March, the store "closed" the day of my expected delivery date; every attempt has been made to contact the store for either a refund or detour of shipping directly to the home. ABSOLUTELY no response from this store or corporate!!! We will not continue patronage of we can't communicate!!!
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March 2020 by Phuong N.
Because of the Coronavirus, only about 5 or 6 shop was open. Just to get out for some sun, I knew not all the shop would be open but didn't realize only 5 or 6 shop would be open. I did a few round just to be walking and the outlet has a good selection of shop in there. I basically window shopping. Since I can't review any shopping, I did took some pictures of the outlet. My star rating is for the over all selection and beautiful landscape of the outlet.
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March 2020 by Fred C.
Always nice to shop and get great deals. Out door shopping is nice in phx. Lots of stores to pick and some good quick food options.
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January 2020 by Elisha C.
I went shopping here and it was Black Friday and they had a 50% off off deal on true religion jeans. I even asked the rep that was working did the sale mean all jeans and she said yes all jean that are on the rack. So as I'm looking through all these jeans I come across some jeans that are marked down really low so I asked the rep again are these jeans part of the sale as well and she said yes they are on the rack locked with the other jeans. I picked out a few jeans and when I get to the register none of the jeans I had were part of the sale. I ask to speak to the manager which she made clear she wasn't the manager for that store and she can't help me because she don't know why those jeans where over in a rack that was locked with the rest of the jeans. This place sucks the jeans were 40 dollars half of that is 20 and you can't adjust it because you claim you can't or your to busy talking to your friend about last weekend. Horrible service, messy store and staff that do not know their job. I wish I could give them no stars for not fixing there display so they won't waste people time.
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December 2019 by Alexander S.
One of my favorite places to shop this side of Phoenix. It's an outdoor shopping center that feels great in the cooler months of the year. Nice selection of popular name brand discount stores is the main reason I come here. Close proximity to Westgate entertainment district and the many restaurants the surround it are also a positive.. I recommend this outlet mall to anyone looking to save money on their favorite brands.
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December 2019 by JoAnne V.
Great mix of stores. Lots of bathrooms in all areas. Downside? Teenagers gone wild! It was the day after Christmas so busy is to be expected. Good sales and a very clean shopping area.
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December 2019 by Mike G.
I had to buy a birthday gift for my girlfriend which is this week and today was my only open day to go because of work and school, but thanks to poor parking planning I had to pay to park due to the Cardinals game. To add insult to injury I get a 10 dollar off a 20 dollar purchase, this helps Tanger but not me, I'm not going to the game why am I paying for the mall's/cities poor planning. I don't even get my full amount back, at least have a ticket validation for this nonsense. If Tanger doesn't want game people to park there then enforce no game parking like all the others store around that have their signs up and people monitoring.