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January 2024 by MandoDoesIt
Took me a second to decide a rating for this place.Been doing business together for a very long time, and yes, they always get me every single item I need for everything I’ve ever needed.However, I’ve always been very unhappy with the time it takes to conduct business with them.I’ve called in order 2-3 hours ahead, mind you I’m a whole seller, and I get to either wholesale or dealer will call and I still have ended up waiting upwards of an Hour or More just to get parts!!It hasn’t happened one or twice, it’s happened a handful of times, and I have noticed they’ve made adjustments and such but you cannot fix laziness or lack of motivation.Either way, I have no option other than to support the place at the end of the day. Will continue to do what we do, and will continue to have an issue with ordered called in, and wait times but it is what it is.Great Place, Great Prices, and Availability of parts bottom line.
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December 2023 by Daniel Chef
They Don’t answer the phone calls. bad costumer service
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October 2023 by Dona Kay Hakes
We went to get a part and it took about 25 mins for them to bring it up from the back which was alittle long, but the employees were nice and helpful. They said if we hadn't called in first it would have been quicker. So don't call first if you are in a hurry.
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October 2023 by Robert Sams
It's changed from 2 years ago! Both the appearance and service are 100% better!Got a battery for my keyfob for like 2 bucks
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October 2023 by Shean Michael
Had an issue with parts and Jeremy fixed the problem and got me on my way. Good process!
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October 2023 by Grant Phillips
Best stocked Ford parts dealer in the Phoenix metro area. Excellent counter people and service!
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September 2023 by Jonathan Massey
Debora was a rock star! She was tireless in finding exactly what I needed and took her time to make sure the right part was found. These are professionals here ?
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September 2023 by Jorge Mora
I hate to waste my time so I call ahead to place a part on will call so when I get there walk in pay for part and walk out I get there and I have to order the part and wait for 25 minutes NOT VERY GOOD SERVICE
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September 2023 by Gerald Boling
Customer Service that goes above and beyond. Thank you Kevin!
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August 2023 by Ahmed alhag
I had good service with them, as soon as I arrived; I have got called and served, then after a little wait, I have got called to the cashier, and got my part. Thanks for the quick service.
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August 2023 by Jonathon Ramirez
I was able to get the part I needed and it helped out a lot when I was stuck on the freeway. I recommend it for any Ford drivers
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August 2023 by Tim Hansen
Was like 10 different people behind the desk and they were all either on the phone or socializing. There were three of us in line and they had no interest in helping any of us. The audacity I must have had to go somewhere in person and expect to receive any help.
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August 2023 by john puma
Drove there from Gilbert. Went through some bad neighborhoods. Felt like I was in New York. The workers in retail parts must of had lots of computer work that day. I was the only one there and I waited 15 minutes. The good thing is they usually stock parts other dealers don't
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August 2023 by Cesar Marin
Horrible experience. Went cause I was told they had the part and nothing.
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July 2023 by Marz R.
They talk like they know everything but always mess up on oders having me go back and forth to get the right part and on top of that there customer service need more improvement there lazy and rude Ford should consider looking into , and hiring better people .
