-
December 2023 by Kevin A.
I like shopping at Sam's club. What I hate about it is employees speaking to me every time a check out trying to get me to upgrade or sign up for the credit card. It actually makes me want to cancel my membership. I just want to be able to shop, check out and leave. The problem is it happens every time I check out. I don't want to listen to it every time I shop and respectfully need to say no. Can they please stop or I will cancel my membership?
-
October 2023 by Jessica S.
I was in the area so I thought I would stop by this location. Much busier than the Surprise location I am used to. They still kept things flowing smoothly. It really bums me put when we find a staple for our home in grocery or toiletries and they disappear. That is Sam's Club across the board. I appreciate the good deals though I am not sure if I really benefit much after the annual membership fee as we don't eat out of thr box as much as other families do so we don't really purchase as much as others. I do have a Sam's Club credit card. I love the cash back bonuses you get the first year which makes us $50 a month cash back we can use on Sam's Club purchases. Besides staples my favorite part is the center of the store, where all the decor, toys and books are. Though I wish they offered more and we didn't always run into the same ol same ol. Store is always clean and organized for being so busy. Spacious isles and friendly employees. You can get some really good deals. Keep an eye out for the sales as well
-
August 2023 by Sky M.
Terrible customer service at the bakery ordered a cake and the day we went to pick it up it wasn't even ready and they said they couldn't find the cake and the name was written all over it. Don't order from them
-
July 2023 by Victor H.
Tire center has horrible customer service. I had to go back after they changed out the defective valve stems that they installed only to have to go back yet again because they did not re-balance my tires.
-
March 2023 by Janice W.
I like to buy the items that you can't get at other places. It'll economical to buy most things
-
December 2022 by Brent Voigt
Buying and installing the tires was fine as far as that goes. I didn't have any issues.The problems occur when the tire has an issue.First issue I had was a screw in the tire which I assume is a common problem. Sam's club said they were too busy to get to it so I took it to an actual tire place that did just fine with it.Second time I had something in the tire rendered the tire non fixable. Went to Sam's again and they had no unallocated tires available for my vehicle (the three in stock were unclaimed for over a month but apparently you can't use one of those). There was no indication that they'd get any in within 24hrs. If I decided to replace two tires they'd only prorate a single tire (that they couldn't replace anyway).So long story short don't expect to get your tires repaired if you buy from Sam's club. Better bet is to go to a tried and true tire company (e.g. Big O, Discount, etc.) as they likely have stock available for emergency situations and Sam's doesn't.
-
December 2022 by Jen Woods
I have been to many different locations for this chain and I have to say they are always great with customer service. However this location became my favorite when I had Gia help me last week. She is the perfect example of what exceptional customer service should look like. I was having a hard time with my order and getting the self checkout to work when she came to help me. She was very professional and didn't make me feel worse about the hard time I was already having. She helped me through my whole process. It's this kind of compassion and care that will have me not only returning but suggesting others shop here as well. Gia you rock! Thank you for your kindness!
-
November 2022 by Sara M.
I've always been a loyal Costco shopper and never really a fan of the Walmart stores. I happened to see a Groupon for a $15 annual membership to Sam's and figured why not. It's definitely very similar to Costco in the items they offer and even the setup of the store. What I do like is they have a big selection of snacks, their toy selection is pretty large although a good chunk of things are knockoff brand. They have a few items that Costco doesn't have so I'll definitely be heading here for certain things. They even have Sushi! I can say I'm definitely a fan now!
-
September 2022 by Steve S.
Great selection and prices. The best is using their app and paying before actually exiting the store. Saves time rather than waiting in line.
-
July 2022 by Cheryl Mellott Denham
It’s very clean! The employees are nice and friendly! I love the variety of Items available!
-
July 2022 by Ron J.
Great shopping experience in Temple, clean fast and friendly! Also best price on Gas in Temple! The Store Manager Randy Wright's leadership shows throughout the Club!
-
July 2022 by Ashlyn N.
Corey the manager in specific, was absolutely disrespectful. I am very appalled by the behavior that this individual has working in the retail industry. My dad is very noticeably crippled and in a motorized cart. He told my dad he could "walk over and pay" or "drive his cart", after that he said that everything needed to go onto the conveyor belt. I proceeded to let him know that we had 12 of mostly everything. He said "it doesn't matter". Fair enough. I proceeded to place 12 fabric softeners, 12 laundry detergents. He said well nothing you can't lift. I lifted everything in the cart, smart a*** No one this disrespectful should be in customer service.
-
July 2022 by Donn D.
Having a Sam's club business membership is the only way to go if you can get one through your work. It lets you get in earlier than the regular shoppers so the place isn't as busy. Granted you will get there before the food taste tester carts are out, but so long as you aren't there to graze like a moo cow it's much nicer shopping when the parking lot is nearly empty and checkout lines are short. Great deals on everything of course, but especially on ribeyes right now. I saved about twenty bucks versus what I would pay for the same steaks at my local Safeway and the steaks were of much better quality.
-
June 2022 by Brett Berry
Brought a dead battery in for a swap. Their battery center employee put it on a testing device, which showed it to be functional (device displayed a green light). Employee told me that I probably had a bad starter.I asked if they could attempt a charge, to which he affirmed, but remarked that it would take about 30 minutes. I received a call from that employee 30 minutes later saying the battery was bad and a replacement was waiting for me.Had I not requested the charge, I would have taken the bad battery home, had my vehicle towed to a garage only to have them tell me my starter was functional and the battery was dead.That would have been a dismal customer experience.Thankfully, I was convinced the battery was bad and requested the additional charge, and after installing the replacement, my vehicle started without issue.Just wondering how many other people have been sent away with a bad battery?
-
June 2022 by Brett B.
Brought a dead battery in for a swap. Their battery center employee put it on a testing device, which showed it to be functional (device displayed a green light). Employee told me that I probably had a bad starter. I asked if they could attempt a charge, to which he affirmed, but remarked that it would take about 30 minutes. I received a call from that employee 30 minutes later saying the battery was bad and a replacement was waiting for me. Had I not requested the charge, I would have taken the bad battery home, had my vehicle towed to a garage only to have them tell me my starter was functional and the battery was dead. That would have been a dismal customer experience. Thankfully, I was convinced the battery was bad and requested the additional charge... and after installing the replacement, my vehicle started without issue. Just wondering how many other people have been sent away with a bad battery?