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January 2024 by Nancy H.
I purchased a sweater that had a snag on it , I noticed it after my purchase . I came back a week later with my receipt and they would not exchange it without the tags. The person in charge was extremely rude as was his co worker. They seemed to get pleasure in not being able to help a customer with their attitude and giving me the wrong customer service number. I will never shop here again and will tell everyone of the poor customer service. Too bad I don't have a number to contact the owner as they wouldn't give me that .
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January 2024 by Francine Arguello
The lady at the jewelry department help me so much thank you
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November 2023 by ms b
I was advised that I could not return an online purchased item in the store and the manager called loss prevention on me. The loss prevention gentleman stated that online purchases had to be returned by mail, but the receipt states that you can return purchases in-store or by mail. I was able to produce an online receipt from Saksoff, but that would not suffice for the manager to make the return. I had to go home and get the original shipping receipt for the manager to honor my return.
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September 2023 by Kate R.
They closed the fitting rooms early so I couldn't try on the 2 sundresses I had spent a long time picking out. Their reason was that they were closing in a few minutes. Ok, no problem. I put back the dresses because I wasn't going to buy something I hadn't tried on, especially since one of them was a final sale. I happened to look at my phone on the way out and it was only 7:40. I guess they aren't too motivated to make sales. An announcement that the dressing rooms were closing soon would have been nice. I definitely won't be back to this location.
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September 2023 by Mrs.
I shop at this store often and used to have a high review. That is, until our recent experience. My son is in his early 20s and is realizing that he needs to dress in something better than a tee shirt and jeans. He did a lot of research on the type of clothes he was looking for, and knew exactly what he wanted when we came to the store. He asked a man who was working in the men's section where he might find those items. The man talked down to him and told him he'd have better luck at another store! My son was very upset and wanted to leave immediately. The guy made my son feel like he wasn't good enough to shop at this store. Initially I was annoyed, and we left the store to spend our money elsewhere. But it was just now that I looked at their website and saw that Saks DOES happen to sell those items. Who does this man think he is, acting as if my son isn't good enough to shop there, when this employee is an adult man working for minimum wage in an outlet mall??? Please... I think I'm done here. I'm happy to spend my money at other stores. Saks, you just lost a long time customer.
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June 2023 by Matt J.
African American manager was rude and not helpful. She gave me and my friend a lot of attitude and I felt very disrespected
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March 2023 by Flash Gordon
First time here and it wasn't impressive considering they wouldn't take my debit card that looks great on a company but that's money you all lose out on, so that's the first and last time I will ever step foot in one of these stores ever and I will tell everyone exactly my experience which wasn't good at all the staff wasn't friendly either if you could find someone which took a while to do
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February 2023 by Maximo Flores
Great selection great staff great shopping not crowded
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February 2023 by William K.
Was at this store today and was shocked to see how good the store was merchandised. Usually one of the worst merchandised store I go to. Seems as though the changes management which was good for merchandising but not customer service. Waited in line while there was three associates behind counter. I wasn't acknowledged at all. Two of the associates went back to floor while the other person was speaking on the telephone. After waiting over five minutes without being acknowledged I left merchandise. Hopefully they fix this issue next visit.
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December 2022 by Karl Matson
Go here whenever I have the chance too, some really great deals on highend clothes, shoes & Sunglasses
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December 2022 by Jenner McCann
I always enjoy stopping in, but their prices, for an outlet, are astronomical.
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November 2022 by Luis Estrada
I will go back to check the whole store but didn't find what I needed!!
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October 2022 by Honest Reviews4U
Thank you for reading the (por leer el) Honest Reviews4u! This Designer store has a wide selection of multiple styles and designs names. Is a big store so both him and her section is big. I really like the watch section everything is on sale great place to buy for your or someone else. Customers service is also great. Highly recommend this place! ??After visiting here consider exploring Tres Rios Wetlands located in Estrella Village and named top 100 things to do in Arizona!
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October 2022 by Elleni Ptak
The assortment of items here since they opened decreased. The selection of designer bags is lacking. Maybe they have not received the new stock for the holidays. Will come back in a few weeks to re evaluate.
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October 2022 by Lisa
I always find nice work clothes here.