Saks OFF 5TH is a large, well-laid-out store that offers a wide selection of designer styles and designs, including watches and jewelry, often on sale. The store is clean and organized, creating a pleasant shopping environment. Customers have praised the helpfulness and professionalism of staff members, especially highlighting exceptional service from employees like Eric in the jewelry section, who provides personalized suggestions and demonstrates a strong commitment to customer satisfaction. However, some reviews mention that the store can feel empty and that there is a lack of staff presence, with employees often congregated at the checkout or busy talking to each other, which can affect the shopping experience. The selection of items, particularly designer bags, has decreased since opening, and prices on some items, such as hair clips, can be steep. Despite this, shoppers appreciate the good deals on quality items and find the store easy to navigate. Overall, Saks OFF 5TH is seen as a store with potential, friendly staff, and good deals, though it might benefit from more stock and better staffing.
