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December 2023 by Tabitha N.
Deceit. Hidden medical records of your puppy they received FROM the breeder. Purchased a $8k French Bulldog in 1/2022. He was SICK for 3 weeks once arriving into Puppies N Love Care (confirmed he was healthy upon leaving breeder AND breeder was to be notified if sick to be returned, breeder never knew). He was over medicated for a young and small breed, and never accurately checked before coming home. Upper respiratory in a bulldog? Not responding to treatment? Giardia that he got from other puppies while sick on the store floor. In the store: management "slipping" by saying the sick dogs are on the left side of the store, the healthy are on the right. He was brought TO me the first time to visit and purchase FROM THE SICK SIDE. He just passed 3 weeks ago, at only 2 YEARS OLD due to a cancerous mass that overtook his chest cavity, relocating vital organs and SUFFERED so young, nothing like any vet had ever seen. Warranty? Of course. They'll just "get you a new dog". But it will be shipped to their facilities by truck with hundreds of others, and you come pick it up in a store. Will the new puppy's health repeat itself? He wasn't just a dog, he was my reg medical service animal. This company was sued and paid $120k restitution to the State of AZ "to do better" just in December of 2022. But are doing and making even worse decisions just a year later. Changing breeders to get higher volume faster, overpricing dogs (my boy was $1200 with the breeder but $8k out the door). Now this Christmas, my baby celebrates in his urn underneath the Christmas tree, next to the packages that he'll never get to open. This isn't the first issue with this company. Heartbreaking.
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December 2023 by Monica J.
Puppy is the cutest and they honor their guarantee. I'm in love with my puppy. They are there if you need help or have any questions!!!
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December 2023 by Cierra A.
Lisa was very helpful during the process of purchasing my first dog! She answered all my questions and helped me feel comfortable during the process. I'm so happy with my new puppy.
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November 2023 by Daisy
Why is this place getting so many good reviews? There is this dog that looks completely starved you can see his ribs? I mean at this point it seems like animal abuse. I don't know what the process is of receiving these dogs but I pray that they rescued him and that he's currently in recovery, and even then dogs in recovery deserve to be at a vet where they are being treated not in a mall for show. I came here and expected happy puppies, but all I see is a dog eating food like it's never seen it before. I am actually disgusted. I do not live in this state but if I did I would want to pursue legal action because this is honestly ridiculous.
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September 2023 by Bailee Tusick
Was having a bad day and ended up stumbling into this pet store. Decided to bring home a puppy within 10 minutes of being there. Kelly was extremely informative and made bringing Poppi home easy. I'm extremely grateful for this experience and the new family member I got to bring with me.
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August 2023 by Derek Hartman
They were so willing to show you the different puppies in the private room. We were surprised. Obviously they want you to buy that puppy but it was really cool to be able to play with the different ones in a private setting and be able to hold them. They always have beautiful animals and they look taken care of. Although it would suck sitting in those small cages walking on metal grates all day.
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August 2023 by ShonnyFide
Cute doggies, My fiance and I adopted our first dog together named Chloe. She's an adorable Auggie and we love her very much but it cost us 4k.
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July 2023 by Pam F.
We had an awesome experience on an overall level. LISA M.was amazing knowledge, helpful and caring!!! We would give this place a 10 out of 10 if we could. Loving or new Cavachon puppy . THANKS FOR THE OPPORTUNITY!!
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July 2023 by karla montoyo
We found the perfect fur baby at Puppies N' Love. Meeko is our sweet and handsome boy and we are beyond grateful to have him as part of the family. Shoutout to Val, who was super helpful and knowledgeable. She made the process smooth and easy for us. Here's Meeko, super proud of himself for graduating puppy training. We love him so much! ????
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July 2023 by gruesome
owner claims that the puppies are ethically bred but still sell overpriced mutts (goldendoodles, bernedoodles, etc. which cannot be ethically bred). surely because these doodles are trendy. on a very rare occasion you'll find a regular standard poodle. some underweight dogs as well. focus on breed preservation please, breeds are made to serve a purpose.
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June 2023 by Jess Franco
We adopted our first Boston Terrier at eight weeks, three years ago. He has grown to be the most loving addition to our family. Recently, we decided to adopt another Boston Terrier to be a friend for our boy. They love each other so much! They definitely needed each other. I'd like to mention the customer service we received from our puppy specialist, Val. She stayed consistent with us the entire time! Constantly providing updates, educating us how to properly take care of our pup, providing us with text messages and phone calls. She definitely had our attention with how she assisted us. This woman was such a joy to work with; so sweet and professional. We thank you for all of your help, Val! You deserve a raise/promotion. You love your job, and it shows! It's been a pleasure to work with Puppies 'N Love for the second time. Our experiences have been unforgettable.
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April 2023 by Cecilia S.
All of the staff was super friendly and helpful. A huge thank you to Kendal who was super helpful along the way. She was great and answered every single question I had. Even after the process was complete she still took the time to help with scheduling the first vet visit and went above and beyond to help me out. Thank you so much couldn't be any happier with my new puppy!
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February 2023 by Bethany Samaddar
We just purchased a Cavapoo puppy from Puppies In Love at the Arrowhead Mall, and are thrilled with our adorable little family member. She is such a sweet puppy and so far is in excellent health. We worked with Kendall, and she was amazing throughout the process. She is enthusiastic about her job, and clearly has a love of animals. We were pleasantly surprised with the level of service we received! Thank you, Kendall, and the Puppies In Love team.
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February 2023 by Jodie Morris
When I first walked into the store I was greeted by an upbeat, friendly employee named Valerie. She introduced herself and made herself readily available. She brought me the pup that I wanted to see and let me know that he was being treated for a respiratory infection and would have to stay at the store until he finished his treatment. During that time, Valerie kept in touch and even sent pictures throughout his treatment. On the day I went to pick him up, Valerie came into the store on her day off to help me with the finalization of my purchasing my puppy, and even helped me to the car! It was a wonderful experience and I love our sweet pup!!
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January 2023 by April C.
Puppies 'N Love was a fabulous place to adopt a pup! Dakota was AMAZING start to finish with the whole process. When we picked out our pup he didn't make the weight requirement to take home yet. Dakota informed us he had to weigh 2.5 and keep that weight or increase for 7 days until he could home. The safety precaution is because dogs that little can get hyperglycemia easily. She encouraged us to come visit him daily, so we did. If we couldn't make it she would text us with a daily weight update on our pup Every time we saw Dakota she was bubbly and excited for us to take our little guy home. Dakota would put us in a private room with our pup and give us toys to play with him and treats for the pup. She really made us feel at ease, and that our puppy was getting unconditional love and play time. The manager Tristan runs an AMAZING store and has exceptional employees! Most of my interaction was with Dakota who is INCREDIBLE!!!! I also highly recommend Kendall and Kelly. If Dakota wasn't working, they were just as AMAZING to us with our pup. We have 3 different family members who have purchased dogs from here, and have always had a wonderful experience! Dakota, Kendall, and Kelly are like family to us now. We will definitely keep in touch with them. Even though we have dogs, we still go into Puppies N Love to see all the adorable puppies! 3 years after we purchased our dog we found his brother and my Aunt adopted him. The breeders they work with are PHENOMENAL! All dogs need a home, so if you are seriously interested, look no further, puppies N Love is the real deal!