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January 2024 by Matthew Ayala
Says part is in store. But they need to bring it from a warehouse somewhere else. Do not order if you are needing the part then and now you will have to wait for them to ship it to the store
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December 2023 by William m. Terry jr.
Knowledgeable, need I say more.
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December 2023 by Eddie Sanchez
Had a weird feeling after walking in the store was empty with two people behind the counter. Didn't get greeted at the store but instead got this stare from a grumpy old guy " assistant manager" . I'm an ASE certified parts professional with over 20 years experience, this guy looked at me like I walked into the wrong store. Old man looked mad,very awkward. It seemed like I was a bother to him. Very disappointing since I used to work there, they definitely need a better crew .
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November 2023 by Duane DePhillips
A great place to buy quality auto parts. Always friendly and great price
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September 2023 by David Elkins
Very knowledgeable staff and great selection of products.
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August 2023 by Scott W.
Many years ago I used to buy all my repair parts here and somewhere along the way I switched because it was a mile out of my way. What I forgot was this store was better stocked including the employees. No auto parts stores will have everything but I am back to starting here.
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August 2023 by Dude
Over the past year this store went from one of the best to one of the worst .A complete nightmare to deal with . Employees know squat about working a parts Department .I have a part sitting in the back all day waiting for one of them to receive it in to their inventory so i could pick it up . I've waited 28 hours and looks like i will not get it till tomorrow . 27th and Thomas ( the main store) ain't mush better. Done with NAPA
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July 2023 by Zorina Newman
I don't know the guy I talked to really didn't know what Clutch oil was
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June 2023 by Eric Gerhard
This entire store is an unbelievable joke. Called and was on hold for 20 minutes and hung up. Called right back and got help. That tells me they forgot about me being on hold. Then they tell me they can order my battery, this tells me they forgot about my online order that I placed 3 hours prior. I call and they tell me it will be there at 2pm. I get to the store and the delivery driver left it in their car. Then at the end I had to remind the guy about my core charge. The guy kept saying I bought it at the Peoria store and could not grasp the idea that I bought it from the app. Pretty sure he was stoned. Store was a mess and employees were just sitting around talking about the 4th of July. Completely ridiculous! I thought Napa was the best but they have fallen off big time!
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June 2023 by Bill Cole
Awesome service. Make it NAPA Brand New!!!!!
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April 2023 by tim owens
Had what I need but customer service was just not there . Man at the counter sure didn't want to do his job .
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March 2023 by Rachael Nunez
This Napa used to be great to the point we used it for our fleet account. You could not pay me to call those nasty women in there.My mechanic, my driver, nor i will walk in your doors anymore. We will be taking D3S, LLC business elsewhere.
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February 2023 by Carlos Romero
Worst Napa, they never have anything and the current employees just kinda ignore you
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January 2023 by manise harden
Purchased a LeBra custom car bra from Napa. When I called to find out if they could specify what seemed to be a universal feature on the item and I was told “oh we don’t do that” I then asked to speak to a manager and was advised “yeah, your speaking to him, I’m just telling you we don’t do that!” I have never had such an unprofessional customer experience at Napa. Leadership should be coached when customers are being pushed away. I could see if the man looked up the product on the Napa internal system, instead I was turned away. Do NOT go to this location.
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December 2022 by Israel S.
This is the worst auto parts store! Any time I call I'm being put on hold for at least 5 minute or more, EVERY TIME!When I go there in person, I wait to be serviced for that long as well.Some of the counter sell personal are not very knowledgeable.
