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February 2024 by Ryan K.
Price was alright and went with a couch and table from them. Upon delivery the person installing scratched my table top. I didn't notice till he was long gone as they came while I was working. It got swapped out so they took care of it. I don't know if they would have if I didn't purchase insurance though. I get they got a lot to worry about running around doing deliveries and installs all day but it was such an obvious scratch to not have noticed as the installer that I'm still bothered it even happened. I can't imagine he really didn't notice to not have said hey this got scratched let me set you up for a new top next week. Instead I had to take more time out of my day to call and send them pictures when a good delivery person would have just handled it right then and there and explained the problem they created and apologized.
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February 2024 by Mike S.
Absolute worst company to deal with. Customer service is non existent and they could care less. Wouldn't be surprised if all of MOR is out of business within a couple of years. Don't waste the money. They don't answer the phones, won't return messages and could care less to solve any problem you may have. And I paid $9k for a sectional, worst decision of my life.
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October 2023 by Binod Singh
Wonderful experience at this store. Lisa helped is with our shopping and explain all the promotions going on. She heard us patiently and answer all of our questions. Thank you Lisa.
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October 2023 by Larissa Lee
Ask for Michelle!! Buying furniture is a BIG Deal ... and in my experience, Michelle at MOR Furniture in Glendale, provided a 5 Star, Hassle Free Experience!! She went Above and Beyond to make our buying experience Exactly what we needed it to be!! I Can't Rave Enough about her Stellar level of service, Maki sure we got the Best Price with NO Pressure!!
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September 2023 by SixtySeven rodriguez
I recently purchased a couch from Lisa, and I couldn't be happier with the entire experience. Lisa's customer service was exceptional from start to finish. She took the time to understand my needs and preferences, helping me find the perfect couch that not only met but exceeded my expectations.The couch itself is of outstanding quality, and I can tell it will stand the test of time. Lisa's attention to detail and commitment to ensuring I was completely satisfied truly set her apart. Her professionalism and friendly demeanor made the whole process a breeze.If you're in the market for furniture, I highly recommend reaching out to Lisa. Her expertise, dedication, and excellent customer service make her the go-to person for all your furniture needs. I'm giving Lisa a well-deserved 5-star rating for making my couch-buying experience a delightful one!
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September 2023 by Gloria Williams
Absolutely delighted with the exceptional service I received from Lisa at Mor Furniture! Her expertise and warm demeanor made furniture shopping a breeze. She went above and beyond to help me find the perfect pieces to fit my style and budget. Lisa's attention to detail and commitment to customer satisfaction truly stood out. I couldn't be happier with my purchases, and I owe it all to Lisa's wonderful assistance. Five stars without a doubt!
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September 2023 by Lorilee Kroulik
While shopping for over 2 months for furniture, Lisa at MOR was the most knowledgeable and professional hands down! We appreciate her efforts and pressure-free attitude during both visits! You will NOT be disappointed!
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September 2023 by Paul Bleikamp
Marilyn and Tim were extremely helpful and most importantly knowledgeable about several options my wife and I were considering. The purchase was seamless and easy. We will return to purchase more.
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August 2023 by Ayden Clark
Had great customer service, everyone was very friendly. Lisa helped us pick a new couch and dining room table for our house and she was amazing with helping us with chowing everything we were looking for. Very happy with our purchase!
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August 2023 by aveyah
One of the employees named Lisa, really helped us picking out new furniture for our new home. She was a lot of help and we were very grateful for her.
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August 2023 by Steph Qhavi
Great shopping experience! Tim was patient and understood what we were looking for and gave us multiple options within our price range. Bottom line made everything happen with no hype! Highly recommend shopping here with Tim! ?
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August 2023 by Felix Rodriguez
Marilyn M was great. Patient and not pushy. Offered us lemonade and spent what felt like forever taking us through the entire store and going back to a few areas multiple times before we finally selected multiple pieces.AC was great, parking not bad, showroom was laid out nicely, not too cramped like some other stores in the area.Shot-out to Dan also, who helped Marilyn and I convert a convertible piece so we could see it in both configurations.
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July 2023 by Eric L.
Couch was delivered and not properly aligned. Called the service department, they refuse to let you talk with a manager with the excuse no one is available right now. Even called the sales person ,you know the sales person that gives you his cell and tells you to call with any issues. Then when you call it's oh you have to call corporate guest service. DO not use this company!
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July 2023 by Stephanie Y.
Purchased a $6000 electric sectional couch from Mor 9 months ago. When we looked at this couch we asked if it was real leather and was told YES. We also asked if this leather couch would ever peel, flake or fade and was told NO its real leather. Well that was a lie!!! Our $6000 couch is flaking and peeling. We also paid for extra warranty coverage for 5 years. Now after 9 months with this issue happening we are being told by manufactor warranty and extended warranty that this issue is not covered and that it is normal wear and tear. NO THIS IS A MANUFACTOR DEFECT!!! Mor furniture is a rip off and a scam!!! They just tell you what you want to hear just to make a sale. Now back to month 2 of having this couch one of the reclining chairs broke. A piece of wood just snapped in half . They did replace with a new one but that was a hassle to deal with arguing back and forth to get it replaced right away due to the chair attaches to rest of couch. So here we are still paying on this cheap A** couch looking like its 10 years old because no one wants to step up and fix the issue. We went to a Mor furniture to talk to a Manager about this issue and all he wanted to do is sell us a replacement piece for $700. This is horrible customer service!!!! We are paying a lot of money for this couch and extra warranty and to get treated this way is absolutely unacceptable. DO NOT BUY ANY FURNITURE FROM ANY MOR FURNITURE STORES!!!!!!
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July 2023 by Layce batton
Tim was the best! Helped us find our couch and bed he was so amazing we never felt rushed or obligated to do anything. Helped us find the best deals and we really saved so much money! Thank you so much for your warm welcome! We’ll be back!