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October 2024 by Sarah T.
I was so happy with my initial consult with Dr Marisa Jacobs! So easy and refreshing! However, upon my first visit with the need for prescriptions, Dr Jacobs failed to send them properly. I called, and called, and CALLED the clinic trying to reach someone. Nearly impossible. I left voicemails with no response. I sent messages in the portal with no response. I finally harassed them enough over the phone to ACTUALLY help me. Dr Jacobs was aware that I would be temporarily relocating to CA for 3 months. She *so definitely* assured me that I could have my controlled substance rx transferred across state lines. When I needed my refill, I had to spend another hour on the phone trying to reach someone. This is when I finally learned, Dr Jacobs lied to me. I cannot have my rx transferred across state lines. I kindly informed her of this so she knew, assuming she made an honest mistake, to which she responded that she was aware this. She apologized "IF" she gave me the wrong information. I absolutely do not recommend dr Jacobs or this office for any reason. Don't let them fool you.
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July 2024 by FoldUpAudi
Excellent in every way. Superior Doctors and friendly support staff. Much better than any I have tried in the last 15 years in Arizona.
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June 2024 by Jan D.
Have a referral for podiatry from my doctor and called up to make an appointment. The person I spoke with was rude and said I had to wait to be called by them. Now been waiting since middle of last week and if I don't hear after this weekend I will request a referral to another doctor.
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May 2024 by Mischelle J.
I have been going to Midwestern University Multispecialty Clinic for over 10 years. I have never had complete care like I get at the clinic. My doctor listens to my concerns and treats me with respect. My questions are answered with honesty and to my level of understanding. No question is stupid or unwanted. My care is most important to my doctor. I recommend MUMC to anyone for quality, honest, thorough care.
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February 2024 by Roland71 Rodriguez
Great doctor's never had an issue with nurses. The front desk personnel on the other hand lack customer service skills, their tonality is snobby and rude. Every time I've been there it's an issue with that front crew. They need better leadership and more accountability for their actions. Smiling more and saying thank you doesn't hurt to tell to people. Seriously considering changing clinics at this point.
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November 2023 by John Pirrone
Excellent doctors and staff. However, the new automated phone service is terrible. I have been a patient here for over twenty years. I tried three times today, during normal business hours, to speak to someone in my doctor's office. Each time the automated system put me on hold in the queue with an assigned position number. Each time after about 10 minutes I was told I was next up to speak with someone, and then each time a recording came on that said we are currently helping other patients and leave a message!!! I was never able to get through and speak to a live person!
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January 2023 by Julie Wesley
I have been going to Midwestern for years and I have always had the most amazing experience. I even have my 6 year old go there for check-ups. They are quick to get you in for emergencies as well. I am so glad I found a medical facility that truly cares about treating their patients.
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November 2022 by Angel Mayes
Doctor and nurse were amazing. Took a lot of time getting to know me and answering questions.Front office procedures need to be improved.I showed up for my appointment, just to find out it was cancelled.She said she called and left voicemails personally. I never received a message. What's worse: I had to reschedule my appointment for three weeks later. As an established patient, I wouldn't expect to wait three weeks to get help when I'm sick and to be lied to by the staff.
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October 2022 by Shannon Driver
Love Ronald and Anthony they were great! They were very knowledgeable and gentle!
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October 2022 by Helen S.
Had seen other DO's in past. Bad experience with a chiropractor so knew I wanted to go back to the osteopathic clinic and wow, an appointment with the best dr ever: Dr. Gary C. Gailius. I don't trust chiropractors and definitely prefer DO manipulation instead. Dr. Gailius is the best DO I've been to, thus far, and is very skilled and knowledgeable. MidWestern University is lucky to have Dr. Gailius. I plan on being his patient for a long time and getting much needed help with my neck and spine.
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September 2022 by Nikki Ryan
The clinic is absolutely excellent. I have received top notch care here for years, as have my family members. They are able to offer financial flexibility and a wide range of services (dental, medical, foot specialists, optometry, etc.) I have received excellent treatment in comparison to other doctor’s offices and clinics. Highly recommend the staff and students in the clinic.
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August 2022 by Chrisy D
My experience here was good overall with the staff and doctor. However I waited in the room for almost 40 minutes over my appointment time to see my doctor was not something I was expecting
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August 2022 by Leslie Orr
Doctors are holistic and affordable in their approach to medicine.
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August 2022 by Marie Davis (WanderWoman)
Wow! 7 years ago, I wrote this review. Everything I said STILL HOLDS TRUE! Although Dr Heller has left for his own practice, my new primary care and osteopath doctor is Dr Martin. I love her! She is kind and sympathetic and does an amazing job with gentle manipulation on my back. I cannot believe the difference from when I go in and when she is done!Read below for my first review. I mean every word of it!The Osteopathic Medicine Clinic gave me back my life! After 6 months of excruciating back pain (and no other options other than surgery), I found Midwestern University. After every visit, I feel like dancing. Dr Heller is nothing short of a miracle, the ladies in the clinic are charming, scheduling is easy and check in time is short! When there was an issue with my insurance, they stuck with it until it was solved. I am so impressed that I've changed my primary care to their Family Medicine Clinic!
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May 2022 by Brenda K. S.
I had a consult about a foot problem and after trying some things it was determined I needed to have surgery on my toe. At my last visit prior to the surgery I was informed for the FIRST TIME that I would have surgery on TWO toes. Surprise! The surgery on the second toe was equally invasive as the one I knew about. it needed to be shortened. That was disconcerting but the reason made sense. That was bizarre to not be told before. I was issued an over the knee protective plastic boot for showering. Again this was for toes. This boot came up over my knee and it was very, very tight. I was also issued an orthopedic boot that was again up to the knee. This was a toe surgery! I saw later online that I could've had a different kind of boot. Also when I left the hospital after surgery my toes were sticking out of the boot and it was not properly adjusted with the air cushions inside to allow my foot to be back into the boot to protect my toes. My entire calf was very well protected!! but my surgery was on my toes. I had some issues with pain and bleeding a couple days after I got home and called the clinic and spoke to the front desk about getting an earlier appointment than the follow up scheduled. Mind you I had had a surgery. The person at the front desk is apparently not trained to deal with people who have had a surgery. Or maybe anything. She actually offered me an appointment that was later than the scheduled appointment I had. Totally clueless about the fact that she was speaking to a person who had surgery and was indicating to her that there was bleeding and pain. The guidelines I took home from the hospital told me that this was the sort of thing to get looked at. The hospital had called me to follow up which was super considerate and nice but they really couldn't see me. The clinic and the surgeon and the resident at Midwestern did not call at all. When I left messages in the portal and indicated a problem with getting ahold of people the only comment I got from the doctor was that she would have somebody look at the way the portal functioned. Didn't address my issue at all. I was completely and totally compliant with the postop wearing the enormous up to the knee boot, keeping my leg elevated staying off of it - all of that. I had some pain on the bottom of my foot and was told that it could be from the screw in the second toe that was operated. X-ray shows a position problem. Bone spur was mentioned. Something about the placement of it. I could have another surgery if needed to have the screw out or I could give it time. I gave it time and that seemed to improve. It is nearly a year later of healing time and I once again have pain in that same foot. So after being told that the screw is not in the right placement it really makes me wonder if I should've had this done someplace else. It is a very routine thing and so I was not concerned that it was something I had to go to a specialty orthopedic clinic. I reiterate that I was totally compliant with recovery. I actually had to sleep in that enormous to the knee boot for my toe surgery. Getting a reply on the portal through all of this was very poor. When I left questions on the portal that were medical in nature I would eventually get back a message from an assistant. When I was in the clinic I very seldom saw another patient in the podiatry area so I find it hard to believe that they were swamped. Not real happy.
