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November 2024 by Kurt Kimmerling
Great selection of inventory! Easy parking. Helpful staff.
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November 2024 by Jomething Iomething
Top notch staff. Prices that are very competitive. The selection is awesome. Stop here first in your search and save yourself time and hassle.
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October 2024 by R T
Entered the store approximately 15 minutes before the posted closing time. An employee welcomed me in. I asked about pavers and was directed to the back. Once there I called my wife to get the correct ones. I asked for 10 of them. They said I could not take them until the next morning because them don’t sell the pavers after 1 hour before the posted closing time. I asked to speak to the sales person’s supervisor, who appeared to be chatting with a lady, and he said it was store policy. So then I asked for the store manager who was equally evasive. I live 100 miles RT away, so tomorrow morning was very inconvenient. I ask for the area manager’s phone number and the number I was given amounted to an order and store locator with customer service.
Received a form email that seemed they cared and wanted more info. The phone number listed labeled “Customer Care” was a store locator and installation info. No honest customer care!!! Same runaround as the number I called while in the store
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October 2024 by Gary Tayar
We had some misunderstandings with our flooring order and ordered the wrong floor for our house. It was a 1900 sq. ft. that was ordered and delivered. We went in the same day and AMY helped us with our problem. She took care of everything. The wrong order was picked up the next day and the correct order was delivered the following day. She is a gem, as she took care of everything including the credit for the returned flooring. It couldn't have been easier. She took care of the charges as we had to only pay for the one delivery and not for the the extra pickup and delivery charges. This is not our first experience with Floor And Decor. They are a first class company and have fantastic customer service employees like AMY. Definitely a five star ***** employee working for a five star ***** company. Thank you AMY and Floor And Decor for employing AMY Gary T.
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October 2024 by Sam1 g
Short staff on Monday
They need more people to work at the back of store for customer pick up.
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October 2024 by Not The Brit Branson
Great store, very helpful folks. Great prices.
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October 2024 by Mindy Keeling
UPDATE: I received a call from the store after this original review. I was offered another appointment and they apologized for the previous challenges. I decided to meet with the design manager and see how it would go.
I am happy to say it was a much better appointment. If this had been my initial experience I would have given a 5 star review from the start. But due to my being handicapped, and having to go for the second appt to get the help I needed, I did change it to 4 stars. I do appreciate that they contacted me and wanted to make things right.
Thank you DeeDee!
(Original review below)
I made an appointment with a designer on the website. I answered the questions, included photos, gave a clear description of what I was looking for. Then my initial appointment, the day of, had to be rescheduled as the person was not in, ok, emergencies happen. There was no one else that could help me that day. I rescheduled and then showed up to my appointment and was told the person was out at lunch. Another person said she would help me, but wanted to message the person I had the appointment with to make sure it was ok. I said frankly, I was rescheduled once already, and now she is at lunch. So yes I’d like your help. She said she was a designer and happy to help. She asked what I needed. I asked her to bring up what I submitted online, and maybe the person I was supposed to meet with had already pulled some samples that fit what I was asking for. But no, that wasn’t done.
The person who helped me took me to the area of the tiles I needed and showed me a few, she then showed me a couple other things. Yet this was in no way an appointment with a designer, she didn’t offer advice on what went together, she didn’t offer options that fit my request, she just said what did I like. When I voiced questions about if the items would go together, options for a shower nook contrast options etc. the person had no design suggestions, just I could pick anything I liked. This was a clerk in the store, I was very disappointed that I was rescheduled and then my ‘designer’ while friendly and polite, didn’t have any true design advice. It was a disappointing experience because I’m not a designer either so I don’t know what will look good together for the finished bathroom.
I’m basically back to square one, with a few options but still needing a designer. Who goes to lunch when they have an appointment scheduled that was a reschedule from 3 days prior?
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October 2024 by Dan Prater
Great place & designers very helpful!
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October 2024 by Hope Baume
We are remodeling our bathrooms and they have so many options and the people here are so nice.
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October 2024 by marc springer
Great store. Everything is displayed well so you can see larger sections of tile and stone that have lots of variations. Friendly and fast service no hunting for someone when you have questions. And they could also answer the questions when you have them.
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October 2024 by Victoria Peterson
Great selection and helpful staff.
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October 2024 by Janet, Affirmax Roofing Inc
Had to return tile. They refunded 100%, no restock fees.
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October 2024 by Danny Soto
Great place amazing employees
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October 2024 by A S
Walked into this Floor & Decor yesterday during my lunch hour between 11:30 and 12:10, at work because I wanted to pick out tiles for my shower wall. As soon as I walked in the woman standing at the station in front of the store looked at me, and then looked down. Less than 2 seconds later, a white male walked in behind me, and the woman standing at the station in front of the store looked at him and said "Can I help you?". I'm sure the store has security cameras and the manager can pull up the footage. I've already hired a contractor for my project and could have used the help, but apparently helping a brown female isn't worth her time. Since I have never purchased tiles I saw the display tiles. Later, I asked another woman in the design center if there are any particular tiles on the floor that are for use in shower walls. She said "nope just walk up and down the aisles". My home is in Scottsdale, but I just work out this way. Probably best for me to find another store or another location that might want my business.
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October 2024 by nancy turbyfill
I’m writing this review to specifically compliment two employees, James and Erin, who made all the difference for our visit and purchase today at the Glendale Floor and Decor. I have a challenging project with a fireplace surround. Erin helped direct us to a gorgeous large format tile. After we selected the tile, James arrived to load up the large pieces, and then walked us to the schluter section and showed us the different options, putting each piece on the tile we chose so we could figure out what our best options were. James stayed with us to help every step of the way, including loading the tile up after purchase, measuring the back of our car first to make sure the large format tile would fit.
This level of personalized service, and expertise, is increasingly rare at big box retailers. It was such a positive experience, I wanted to make sure it was recognized - thank you!!