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April 2024 by Pickle
Love my new kitchen & laundry room but there were hiccups along the way.Started working with one designer and after many, many months of planning and tweaking the design I go in one day and she is gone. Travis took over. He had lots of good insight and tips. The order went well. Things progressed as scheduled. Delivery was great. Everything was unboxed so I could examine each piece before it was moved into the house. Installation went smoothly. Greg did a beautiful job. He even had to build one special cabinet on-site. The finally day of installation I was not able to be in attendance & that’s when Hiccup #1 happened. When I returned home, although the installation was “done” some trim pieces were missing. This is also when I realized the upper kitchen cabinets only had one shelf. I assumed there would be two as all my life my kitchens had two shelves! I called Travis to schedule someone to come finish the trim and to order additional shelves (this is October).Next a guy came to measure for countertops. He too was prompt, efficient and appeared to do a good job. Then was the counter install. Hiccup #2. This is a quartz countertop, one of their most expensive options. The install guys were nice and did a good job but the seam where the two pieces were joined was in a very noticeable place. It still makes me frown every time I see it. (I realize the installers did not choose where the seam was located. Someone at Marfam, the fabricators, made that poor decision. In the future I will know to question where the seam will be.) Also, they could have done a better job caulking.It’s now November & I’m waiting to hear from Travis about the cost of the extra shelves and when someone is going to come finish the trim. Call the office. He doesn’t know yet. December rolls around. I call again. He’s waiting to hear back from the cabinet builders & he’ll get the trim fix scheduled right away. Meanwhile I can’t put things away in the kitchen because I need the shelves. A week or so later the shelves are ordered at last. The shelves arrive end of January /beginning of February. Hiccup #3 Shelf clips are included with the shelves but they are a different type. They are thicker than the others so the shelves are now too wide to fit. I call Travis to get different clips & to ask if anyone is ever going to come to fix the trim. Hiccup #4. Apparently there was a mixup and it never got on anyone’s schedule. I will say, it now got quickly scheduled. Today Junior came to finish the trim. He was a dream. Did everything I asked, was cheerful and even creative when figuring out a fix for one of the cabinets.In conclusion, the cabinets are beautiful, the countertop is beautiful (if you look past the poorly located seam), everyone was nice and easy to work with. I’d only say that the following through on some things was slow. After spending $45,000 I expected better.Would I use Diamond Kitchen & Bath again? Yes, I would. I’d just be on top of their follow through more.
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April 2024 by Carla C
Ryan installed our cabinets and did a great job!
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March 2024 by Sue Anderson
February 2024Cabinet and countertop review, initial and 2 years later. I met with Travis at Diamond in December 2021 and selected kitchen/hall bath cabinets and countertops. Travis was really great and knowledgeable to work with, but sometimes hard to get in touch with. I was retiring, so the date selected for delivery was going to be the end of February.First issue - the cabinets were delivered too early, whether I was ready or not. My contractor was forced to make major adjustments to get the demo completed for the cabinets to have a place to go. The cabinets were installed correctly but with the only issue being the island was supposed to be on castors. The castors did not come and the installers knew nothing about them. The head installer was awesome and worked outside of the box and went to Lowes to get it fixed correctly.The countertops were then delivered and were beautiful but had multiple issues. When the installers came to install, I discussed the layout of the countertop between the kitchen sink wall and the bar area. I explained 3 times how the direction of the countertop needed to be installed with the flat side to the kitchen due to the backsplash tile and the rounded edge to the other side of the pass through. I went into the bedroom to get out of their way, heard them say they were in a hurry to get lunch. I came out after they were done and they cut the countertop to fit and installed it backwards against what I had explained three times. I called Diamond right away, was given the runaround and their solution was that I should have to pay an additional amount of money to have a new countertop created. I refused to pay more for their mistake as it was not my fault that their installers were more interested in lunch than doing the job correctly the first time. It took two weeks, but the manager of Diamond finally agreed to have the countertop redone at no cost to myself. The bathroom countertop required someone to come twice to caulk the countertop as the first installer left a huge gap between the wall and the countertop.The cabinets and countertops look really good but the longer I have had them, I have found quite a bit of dripped glue that if cleaned up at the time of install would have been cleaner.Fast forward to the middle of January 2024. I was cleaning the bathroom sink/countertop and found a crack in the bottom corner of the sink. I contacted Diamond and received no return call back. I called again and finally spoke with Diamond. They gave me the phone number of the company that the countertop/sink came from named Marlam Industries as it would be their issue. Marlam said there was only a 30 day warranty on the product and it must be my fault that I dropped something to crack it. Funny that a sink only that has makeup and teeth brushing done at it could have something drop hard enough to crack a sink. So, since they said it must be my fault, they are not responsible for standing behind their products.Diamond was great to work with initially but follow through and fixing issues is not their strong point. Their installers and businesses that they contract with for the products are an issue. Buyer beware.
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March 2024 by chuc murray
This is fot Ryan my installer. He is e tre.ely proffesionalHe is exrememly detailed i. His installation. Everything is done with care. If u get cabinents from Diamond ask for Ryan to do the job. He is spp good. Thanks Ryan
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March 2024 by Lee Odum
I have now done over a dozen kitchens with Diamond. I love all facets of their operation from their delivery reps Anthony and Rudy to the Install team who is run by Jed and my design rep Travis. They are all professionals. I will only use the Bell location because everything runs smoothly.
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December 2023 by Jennifer Burkhart
Kaitlyn was a dream to work with in planning our kitchen and bath remodel. She took the time to understand our needs and far exceeded our expectations in the designs. An absolute pro and we are confident we will get the kitchen and bath of our dreams.
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December 2023 by Olga Muursepp
After contacting several contractors for my kitchen remodel project I reached out to Diamond Kitchen and Bath. Travis was most helpful, knowledgeable and was able to guide me and make suggestions regarding design, choosing the right materials and set up reasonable expectations regarding the completion time. Every contractor company that Diamond Kitchen used was great! Demolition, cabinet and countertop deliveries and installation was done on time. Quality of the products is exceptional! My kitchen looks fantastic and I so thankful to Travis and Diamond Kitchen! I am definitely planning to use them for my next project!I added photos of before and after to my review, so everyone can see the transformation.
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December 2023 by Valorie Miller
We hired Diamond Kitchen and Bath and paid $120,000 to install countertops, cabinets and shower panels in our new build custom home. Cabinets and countertops are great. The shower panels over the bathtub/shower combo are too small. They should go past the the tub and meet the trim board along with being taller to meet the shower head. Their solution is to strip in a piece and caulk it at no charge, or to pay full price to redo it to workmanship standards. We are filling a complaint with the Registrar of Contractors as they refuse to redo the work correctly and to what we paid for. If they change their minds and do the right thing then we will update the review accordingly.
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December 2023 by Paul Taylor
Excellent service all around with changing out our bathroom vanity countertop. Each crew (measure, demo and install) was on-time, efficient and polite. The installation was beautifully done and required no touch up afterward. The salesperson was pleasant, helpful and did an excellent job answering questions and offering advice. I can highly recommend this business and this location!
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November 2023 by Tim Smith
Junior finished this job! Did an amazing job, super friendly. Excellent workmanship. Highly recommend to all. Thank you.
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October 2023 by Eugene Kong
The most reassuring and knowledgeable service I've ever had when it comes to home improvement. I have to give a very special Thanks to the manager, James. This man knows what he's doing. He had answers for all of my questions and personally made sure that I got exactly what I was looking for and that it was all installed perfectly. Thank you very much, Diamond Kitchen and Bath and an extra special Thank You to James! I will absolutely be back.
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October 2023 by Hildery White
Absolutely fantastic experience. We redid our kitchen in May 2023. Travis and Jed were outstanding. In fact everyone was great from the removal/reinstall crew to delivery and countertop crews. The price and quality can't be beat. We loved the experience so much we are redoing the master bathroom, laundry room, and hall bathroom. The cabinets arrived today, October 5, 2023, and will be installed tomorrow the 6th in the three rooms. Diamond Kitchen and Bath are top notch!
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October 2023 by Nancy Haler
We just had new kitchen cabinets and countertops installed and we love them! TWO BIG shout outs to Travis (our sales person) and Cameron (our cabinet installer)! Travis guided us through the decision making process and kept us informed and prepped for each step. Cameron did a GREAT job on our cabinet installation. I had no idea 1 guy and some 'sticks' could install an entire set of kitchen cabinets. Thank you Cameron and Travis! :)
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September 2023 by Barry White
Great job done on minor adjustments. The guy's arrived on time as booked, were very professional and completely everything efficiently. Cleaned up afterwards and left me thinking, "I will use them again" Jedd, Richie worked very well together, clearly years of experience!.
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July 2023 by Burdette J
I am personal happy with the work Diamond Kitchen & Bath Inc. did for me. ***************************** was the representative who helped me get my bathroom done from beginning to end. He told me the price of the job and approximately when it will be completed. The whole job was completed right on time. ***************************** was helpful to me during the total duration of the job. Majority of the time when I called him he would always answer the telephone or returned my calls in a timely manner. Anyone here in *******, ******* needing work done in your home I highly recommend Diamond Kitchen & Bath Inc.
