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December 2024 by Chet Wylie
Quickly adjusted my glasses
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July 2024 by Rajesh Nayak
Takes forever to pick up anything. Severely understaffed. Go to a different Costco.
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May 2024 by Janine Fischer
Dr. Lindsay was AMAZING! She was easy to talk to and took time to really listen, and she worked with me to make sure my needs were addressed.
And Starla in the optical department was also wonderful! I have a slightly atypical prescription that usually takes a long time and a phone call to another store to figure out how to get it into the system correctly. Starla not only handled it quickly and without any issues, she made me feel comfortable and had me chuckling to whole time. Such a great experience all around! ?
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April 2024 by Been A.
Tire center put 1 wrong size tire (50 series instead of the 55 series) on the rear axle of my 90,000 mile Buick all wheel drive Enclave. Rear differential failed. Parts on global back order because that part doesn't fail under 200,000+ miles so replacements not manufactured. Costco won't pay for rental car. Have to travel 1400 miles to return home with dogs so can't fly & no car at home. Had to spend $40,000+ to buy a decent used car to get home. They replaced the tire but this has been going on since early February & it's now end of April.
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April 2024 by Alex A.
worst service I have ever had! My mother has a membership and I am still under her care, while she is sick!! I was stopped by to get groceries and me and my sister were stopped because we aren't her. We explained the situation and they confiscated our stuff! This is why Sam's club is superior! Never and I mean Never go to Costco if you want good deals and good service because now they don't have either.
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February 2024 by Aude O.
I had the week off so I thought things would be quieter. That was not the case. I came by Monday around noon and the parking lot was packed. Once I got inside I had to manage my cart around hoards of people. Didn't even stop for samples as it was just too much. Thankfully the line was only a few carts long. But does Costco ever slow down?
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January 2024 by Steve W.
Always a winner as far as assortment of merchandise, clean store and knowledgeable people. Easy and quick checkout. Prices cannot be beat.
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January 2024 by Mickey C.
The gas station was clean and the pumps worked great. Surprised it was so dead on a Sunday too. In and out in under 10 minutes.
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January 2024 by Maritza B.
Great new Item added in the Food Court I think this cookie is big enough for 2 people. Served it nice and warm No more churros tho
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December 2023 by Linda T.
Optical Department Incredible selection! Needed special lenses (with prisms). They beat my opticians office and Walmart by hundreds of dollars! Don't get glasses anywhere else!
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December 2023 by Jim Hart
Very thorough and professional. Well run practice.
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November 2023 by Melynda H.
Costco Tire Service: This was my first time buying tires at Costco and I was so impressed! They took such great care of my car and were so very helpful, professional, and friendly. Awesome sale price on the Michelins too! Thank you so much!
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November 2023 by Jeff B.
Optical Department, They are great! from doctor exam to ordering.. all smooth! Friendly and professional! knowledgably.. And out going! I am glad i went..
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November 2023 by Evelyn V.
I've always had a love/hate relationship with Costco. Love their products but hate how much they make their customers adapt to them, like only accepting Visa as form of payment! It's one of those things where I mindlessly renew my membership every year out of habit. The Glendale Costco was the straw that broke the camel's back. Their cashier, Linda, got into a verbal altercation with me at the register because I asked my mother in law for help at the register while I was tending to my toddler. Linda was rude, smug, snarky and incredibly unprofessional! I explained the merchandise is mine, membership is mine and money being used for payment is mine! This was insufficient, she actually made me set my toddler aside, come around the register so I can personally hand her payment. Then proceeded to argue with me that she wasnt going to allow me to pay for my stuff! Poor customer service at this location isn't an isolated incident, they really do treat customers of color as less than. For this reason, I always try to use self-checkout, but the line was ridiculous! Anyway, I spoke on the phone to their front office manager and he advised he was aware. I suggested they strongly reconsider their hiring practices and try to look into boosting team morale so they don't pass on their miserable attitude to loyal, paying customers who literally pay to shop there. He expressed they are unfortunately set in their ways and feel untouchable, basically nothing they can do about it! So, this experience confirmed what I've known for years, time to take my business elsewhere. This could've all been avoided if they offered services like Scan and Go and Curbside Pickup like Sam's Club. I purchased a membership today and I'll no longer have to deal with the entitled Lindas of Costco.
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November 2023 by Kevin M.
Amazing the length that Costco goes to assure their customers have a great experience. We bought a product from them a while ago and it didn't live up to the manufacturer's specifications. So we returned it today with no issues. Another reason I enjoy spending my hard earned money there. The second reason to give them a shout out was our recent tire purchase. Easy to do online, good prices, great warranty and excellent service. We have another vehicle that we'll be queuing up shortly for its tire replacement. Expecting the same experience.
