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May 2024 by Helen Ronkainen
always accurate, they have everything i need. thank you , Costco.
Helen Ronkainen
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March 2024 by Jayme Gibson
I wish I could give Costco Pharmacy a lower rating than one star due to the atrocious experience I recently had with them regarding my medication. Traveling frequently for work complicates my medication routine, so I sought advice from their pharmacy. They recommended getting approval through my insurance for a 90-day fill to prevent any treatment lapses. After a tedious process, my doctor got it approved, but when the time came, Costco Pharmacy filled a previous prescription for 30 days incorrectly and failed to fill the 90-day prescription at all.
Upon calling to address this mistake, they acknowledged the error and promised to rectify it, only to inform me later that they were out of stock. They suggested I call other pharmacies to check if they had the medicine since they couldn't see other stores' stock. So, I spent hours on the phone with different places. Following their next piece of advice, due to the shortage, they recommended me seek approval for the name brand instead. I spent an entire day working to get the name-brand medication approved by my insurance, again coordinating with my doctor.
This morning, before they opened, I got a call saying they couldn't fill my prescription due to an early refill. But mid-conversation, the call was cut off, and nobody called back. I had to wait until they opened again to reach someone. The woman kept saying they couldn't fill any prescriptions because of the early refill. I explained that I wasn't asking for an early refill; I was just following their advice because of my long trips for work. My refill was due next week, and I wanted to fix the mistake: it should have been a 90-day prescription from the start of last month. Knowing they were out of stock and that it takes days to resolve, I started a week early. I did everything they told me to avoid problems. The woman kept repeating herself, saying I didn't do anything wrong. However, they just echoed the same policy every time I asked what went wrong, and I did everything they didn't ask me to do.
The utter lack of accountability, poor communication, and sheer incompetence I encountered have left me extremely disappointed. Hours were wasted following their advice, only to be met with a loop of policy rhetoric that provided no solution to the problem they created. This experience has shown a glaring disregard for patient care and efficiency, urging me to warn others to steer clear if they value their time and health.
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March 2024 by Irene Torres
Best pharmacy experience ever.
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February 2024 by Aude O.
I had the week off so I thought things would be quieter. That was not the case. I came by Monday around noon and the parking lot was packed. Once I got inside I had to manage my cart around hoards of people. Didn't even stop for samples as it was just too much. Thankfully the line was only a few carts long. But does Costco ever slow down?
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January 2024 by Steve W.
Always a winner as far as assortment of merchandise, clean store and knowledgeable people. Easy and quick checkout. Prices cannot be beat.
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January 2024 by Mickey C.
The gas station was clean and the pumps worked great. Surprised it was so dead on a Sunday too. In and out in under 10 minutes.
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January 2024 by Amanda
Prescriptions are filled quickly, staff is friendly, and they are very informative
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January 2024 by Michelle Brunotts
The staff is knowledgeable and very efficient. They are always kind and polite.
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January 2024 by Maritza B.
Great new Item added in the Food Court I think this cookie is big enough for 2 people. Served it nice and warm No more churros tho
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December 2023 by Linda T.
Optical Department Incredible selection! Needed special lenses (with prisms). They beat my opticians office and Walmart by hundreds of dollars! Don't get glasses anywhere else!
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November 2023 by Melynda H.
Costco Tire Service: This was my first time buying tires at Costco and I was so impressed! They took such great care of my car and were so very helpful, professional, and friendly. Awesome sale price on the Michelins too! Thank you so much!
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November 2023 by Jeff B.
Optical Department, They are great! from doctor exam to ordering.. all smooth! Friendly and professional! knowledgably.. And out going! I am glad i went..
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November 2023 by Evelyn V.
I've always had a love/hate relationship with Costco. Love their products but hate how much they make their customers adapt to them, like only accepting Visa as form of payment! It's one of those things where I mindlessly renew my membership every year out of habit. The Glendale Costco was the straw that broke the camel's back. Their cashier, Linda, got into a verbal altercation with me at the register because I asked my mother in law for help at the register while I was tending to my toddler. Linda was rude, smug, snarky and incredibly unprofessional! I explained the merchandise is mine, membership is mine and money being used for payment is mine! This was insufficient, she actually made me set my toddler aside, come around the register so I can personally hand her payment. Then proceeded to argue with me that she wasnt going to allow me to pay for my stuff! Poor customer service at this location isn't an isolated incident, they really do treat customers of color as less than. For this reason, I always try to use self-checkout, but the line was ridiculous! Anyway, I spoke on the phone to their front office manager and he advised he was aware. I suggested they strongly reconsider their hiring practices and try to look into boosting team morale so they don't pass on their miserable attitude to loyal, paying customers who literally pay to shop there. He expressed they are unfortunately set in their ways and feel untouchable, basically nothing they can do about it! So, this experience confirmed what I've known for years, time to take my business elsewhere. This could've all been avoided if they offered services like Scan and Go and Curbside Pickup like Sam's Club. I purchased a membership today and I'll no longer have to deal with the entitled Lindas of Costco.
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November 2023 by Kevin M.
Amazing the length that Costco goes to assure their customers have a great experience. We bought a product from them a while ago and it didn't live up to the manufacturer's specifications. So we returned it today with no issues. Another reason I enjoy spending my hard earned money there. The second reason to give them a shout out was our recent tire purchase. Easy to do online, good prices, great warranty and excellent service. We have another vehicle that we'll be queuing up shortly for its tire replacement. Expecting the same experience.
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November 2023 by Troy
Only good thing is maybe the price which may be the reason they think they can have poor customer service. No text when it’s ready like they say and the automated line will tell you there’s no prescription in the system when it’s already filled. Save yourself the time and speak to a person. Poor employees have to deal with all this so it’s a fail on Costco’s part. This stuff is SUPER easy to fix too. It’s just poor management.
