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January 2024 by Autonomous Free-Man
Went in this morning. Got home and noticed that the back wasn’t clean at all. Went back. They said they can’t do anything, because I left the premises. Don’t go here. It’s expensive garbage with trash service.
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November 2023 by Joey Blattner
I hate when automated car washes leave a void of about 1" x 24" still dirty. And the same exact void 2 weeks later. At least if you get the ceramic wash you get a 2nd for free.
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October 2023 by Brad McNeal
Love the towels! I don’t know when that started but im coming back!Adrian, on future at 4:30 October 24, 2023, was doing a great job! Friendly, efficient and diligent!
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October 2023 by Dada Khoshaba
Chris and Parker are great! I didn’t realize I hit my lock button while vacuuming my doors and sure enough, doors were all locked when I shut it (phone, credit card and keys all inside). These two employees jumped into action and went out of their way to help me. They are awesome!! I will be back and will tell all of my friends about this exceptional customer service- thank you!!Service: Auto interior vacuuming
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October 2023 by R A Seethaler
The car wash was OK. Just the basic wash, so I had to finish wiping down all the missed areas myself afterwards. They don't have one of those foot mat cleaners there, which was disappointing. I thought being such a large chain company, they would. They did have plenty of damp rags for customers to use to wipe down door edges, windows, and interiors.
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September 2023 by Joe Smith
I took my car in for a wash - the most expensive one on the menu - and expected it to be reasonably cleaned. However, that was not the case. The windshield and front-facing parts of the car were still covered in bugs and mud and dirt.So I went back and asked for a re-wash. There was no line, I was the only person there.The attendant walked around the car and said, "We're not allowed to re-wash. You car looks mostly clean, anyway."What an ignorant thing to say! Like I said, there was no line, nobody else there but me, in my car that needed cleaning. But, no. "We're not allowed".Terrible quality car wash, zero customer service - I won't be going back, and neither should you.
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August 2023 by Vicky (A couple of Memory Makers)
I have been going to this establishment since they opened. The service has always been ok. Sometimes the wash wouldn't clean as well as other times, sometimes the vacuums don't work well but overall it was convenient for drive-thru before work. My husband took his bread new truck there. I reminded him to specifically ask if the truck would be OK as it is a Chevy Z71. The Assistant Manger told him he was good to go, and at first, that was accurate. The mirror was ripped off of the truck and left hanging by the wires. He filed an incident report and was told he would be contacted. Days later, we received a message from Shy, "a member of management." My husband called her back and was told that their equipment didn't malfunction and that the video shows the mirror didn't come off. I'll include some pics here. I went and canceled my membership yesterday after paying $800 to fix the mirror at the dealership. I have requested a copy of the video in which they have not yet sent it. I also left a message for their corporate office, which I have not had a call back from yet. I have included the pics that my husband sent me from the car wash. You can see in the background that he was still at the car wash. Please read all of the 1 star reviews. Their response is typical. Of course not their fault. I will also be filing a BBB complaint and will file a report with the Attorney Generals office. ***UPDATE**- still no call nor video, but they did reply to my comment sayings that normal wear and tear can cause this. Good try - the truck is 8 days old!!
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July 2023 by Teacher T.
We have used clean freaks for the last 5years and haven't had a great experience, but haven't had a crappy one either. Sometimes cleans our cars great and other time not so much. The other day, unfortunately, I had a bad experience with my new truck. I asked the assistant manager to help make sure I would fit through the machine and for 90% of it did. No need to go through the whole thing but needless to say the side mirrors got ripped off. Held on by the wires. My main concern isn't the mirror anymore it's the lack of customer service the manager and corporate has towards such things. I miss the days when the customer was respected and they would do the right thing for the customer. We were monthly members until this incident and it won't make a difference for them to lose one customer but it means a lot to us. Sad day for us.
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May 2023 by Xander Bilan
Not a fan of a $8 basic car wash but maybe that's inflation. They do have a deal for their membership $5 for the first month unlimited washes then $20 a month after that. I think I'll be washing my car at home from now on.
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April 2023 by John Lamberton
I used this service today and I knew when I was being pushed through the line that this was going to be a bad experience. The reason for this is because I saw the vehicle in front of me going through the different steps and noticed that when going through the wash and scrub part that the brushes barely touched the side of the vehicle and totally missed the rear of the vehicle. Sure enough when I got out to vacuum the vehicle the rims were a mess and the rear of the vehicle looked like it was never touched. To top that off the vacuum suction was so low it would not pick up any thing off my floor mats. Total thumbs down for this place
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April 2023 by Gunnar Dircks
Im a monthly subscriber and this is by far the worste clean freak location in the Phoenix area and unfortunately its next to my house. You have a 75% chance that the car wash will be close due to it breaking. If you are luckily enough to actaully get your car washed at this location your car will come out just as dirty because the dryers don't dry your car at all. Save your money and go somewhere else. UPDATE they added free towels to use which is great.
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April 2023 by J Miller
They just charged me $13 for one car wash when all I was trying to do was change the payment method on my account. Now they want me to pay $25 to renew my account after they just charged me $13 for a single car wash. No thanks.
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March 2023 by CG L.
I really wanted to like this place since it's in a great location for me, but I had to stop and find another car wash. It was always a very convenient pull in and fast payment system. Also loved the free vacuums and work area once you come out. What drove me away is the dryers. They have to have the worst, weakest dryers I've ever seen. They don't actually dry the car. It would be soaking wet & even pulling over to hand dry it was excessive. Bring a few large bath towels! It was crazy how wet the car was when it came out. After several visits we noticed the water started getting dirtier as well, left water mark stains all over the car, even the wash was no longer cleaning the car. My last visit I went in after a light rain to rinse it off and the car came out far more dirtier after going through the wash.
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March 2023 by Papa Mack
After going through clean freaks express car wash I had several scrapes and scratches on my 21” scatpack challenger. When I spoke to the manger, they just accused me of lying and it being prior damage. The way the situation was handled felt very unprofessional and unpleasant. I Would not suggest anyone who value there cars to go there.. maybe it was just mine, so I’m sharing MY experience!
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March 2023 by Scott Hines
Still don’t use this place!!!so I try this place out one more time because I got a free car wash coupon from Circle K. With a free car wash they give you a circle K gas card that is good for $.20 discount on gallon gas. I told the manager here’s a free car wash coupon. I just want the discount card from Circle K. I don’t need to run my car through the car wash because it caused damage the last time I was here. He said I had to run my car through the car wash. I would’ve just gladly gave it to him. So I ran the car through the car wash to get the Circle K card. My car now is soaked, their facility does not rinse very well, every car im seeing coming out has soap all over it, and everyone has to totally towel dry their cars. It explains why they’re giving out free car wash coupons!