-
February 2024 by Jacki
I went in to get my watch so it would connect to my new phone. Ronnie was very helpful. What I didn't tell him was that i was to the store off the 101 in the Target plaza and they were rude and had no interest in helping me the day before. He deserves a kudos !! Thanks for excellent customer service.
-
January 2024 by James E.
The 1 star is for my dealings with ATT kiosk at this locations. 12 05 2023, I was approached by a representative, I am, still 1 phone and was a Verizon customer, I was told I could get 4 new updated phones, 4 ea 100$ gift cards, and reduce my bill by 125$ to 150$ a month, while still using both ATT and Verizon networks, due to some new agreement or purchase by ATT. I was interested and continued. The Representative was with me and I explained that the only phone on my existing Verizon account that had to be the same was a Z Fold model, I had a Z Fold 3, I use that phone for work, and I need not only the phone but 512 memory, due to the amount of data I save. The Representative while using my Z Fold 3 to see my account information and used it to order us 4 new phones. We were told 2 3 days and i went off to pay tax on the phones at the register. I was happy to try a new provider with all the potential to save $.... NIGHT MARE 101 starts. In a few days I received 4 phones, 2 ea S23s, 1 ea, iPhone 15, and a Z Flip 5 (NOT THIE PHONE I REQUIRED) I went to Kiost to show the representative and was told to call the ATT/Costco VIP number and just exchange phone, sounded easy so I tried. After 2 days of NIGHTMARE 101 on the phone with ATT, I was told I could return the phone but had to wait for a refund, then go back to kiosk and order the correct Z Fold 5 512, so I waited. I received a email from ATT, your phone has been received, it will talk 5 to 7 days to credit your account, then we will reach out to get you taken care of, Nightmare continues, this is now around the 20th of December. After a few days and not reply I go back to Kiosk. I am told the phone requires full payment, I said now that is not what I agreed to, So the kiosk called with me to the ATT/Costco VIP # and they said still not credited in full, but should happen by end of the day, Please come back again Monday. Nightmare continues. I come back to kiosk Monday, Same thing, must pay in full, call again, kiosk begs them to fix this, they say well is still not fully credited, please wait 1 day and we will call you when it is corrected. Nightmare continues. I go to customer service counter at Costco, speak to Manager Pam, she takes down all my details and says she will reach out to ATT and Costco's liaison. Nightmare continues. I get a cal the next day, says ok your good to go, So I go again to kiosk, they say same thing, wants full payment, Nightmare continues. I ask to speak to Pam, she is not in Laura comes to help, she is with me at kiosk and also asks ATT to fix on the phone with the ATT/Costco VIP line, we are told to wait again. Nightmare continues. I leave I am so upset it is hard to maintain. I am called by someone in a California and told on a Saturday AM, we are working on it we will get back to you. I wait 3 4 days and go back to kiosk and ask them 1 more time to solve this Nightmare. I have Laura join me, we are told by kiosk that we should cancel the whole deal and he would have my phones returned. So I say do it, Laura leaves. I am on with him and ATT and at the end he is told by the ATT people they can not return my phones. I say I was told I had 90 days to cancel this deal. I didn't agree and walked away, went to front to talk to Laura, Costco Manager again, she was on phone with ATT liaison. I was waiting and saw the ATT kiosk person stop her, I walked over and he said that they asked again to have me wait and try and fix it again. Nightmare continues again. I was told on 1 20 2024 to please give them a few more days, they were toing to give me the phone we agreed on. I got a call from the liaison and Laura again that Saturday saying, please give us a few more days, Nightmare continues. It is now Friday 1 26 2024, I have not heard from Liaison, ATT and or Costco. NIGHTMARE CONTINUES. I am so done with this NIGHTMARE. THIS IS ALMOST 60 DAYS. I wanted to put this in writing on your page to see if anyone at Costco cares? The next step to fix this NIGHTMARE? Please help me? As of yesterday nothing New. 01 29 2024
-
December 2023 by Ttv. I.
I've been a customer for so long and time and tome again I am so disappointed in the lack of customer service skills. They always switch up on everything that is quoted. I ordered a phone for a christmas gift and went to pick it up on christmas eve and told my account was marked as flagged I had to do the order twice because they locked me out of my account. The manager proceeded to tell me that my whole account is flagged for fraud and any order will be flagged there on. Then she says that I can open a new line and then she can fix it only through that option. No matter what location I go to it is always the worst. AT&T needs to do better and fix the horrible system they have had in place for years, it is actually the most embarrassing thing ever, do not use AT&T ever. There service is extremely terrible.
-
December 2023 by steve shaeffer
Angle was very knowledgeable and helpful through the whole process of upgrading to a new phone. I would recommend him to anyone who is looking for a very helpful associate at At&t
-
September 2023 by Jonathon V.
My wife and I tried transferring services from Verizon. I wasn't with her at the time but she verified my phone could transfer. This was a big concern of mine because it was relatively new and I didn't want to pay for a new one. I activated it when mailed a SIM card from att and followed the directions to activate. This essentially made my phone not work because it's not supported on their network. I was then lied to by the manager at the location Alejandro about potential solutions. This company has 0 customer service ability except to charge you if you have any problems from what it seems. They tried charging me for a new phone after essentially bricking my phone till I get back to Verizon.I recommend not giving them business if you value your own time.
-
September 2023 by Karina Barreras
I had a great experience and Darian was extremely helpful he has such great customer service ! Thank you !
-
September 2023 by Lizzette Bandin
Dariel was super helpful! amazing customer service will definitely be back if I need any help!
-
September 2023 by Ale Loya
Excellent customer service. Darian was very friendly, patient and helpful in helping us find what we were looking for. I had great customer support from beginning to end of the process.
-
September 2023 by Blanca Vega
Excellent Customer Service!! Rony, helped me right of way and was very gracious and answered all my questions. I highly recommend this location.
-
September 2023 by Tony Adas
Eric helped me review my bill and get me the best deal possible! I appreciate him taking time to get me taken care of
-
September 2023 by Betito Hernandez
Best att store in Phoenix. My go to guys! Rony and the team work hard to make sure I got my business account set up correctly!
-
September 2023 by Aniah Vasquez
Amazing service from Dariel great guy to get information from. Does his job amazingly well. Enjoyed my visit.
-
July 2023 by Casey L.
Switched from Verizon to AT&T about 2 months ago. We were hoping to find better customer service and to lower my family's monthly bill. Welp, that didn't work out. My bill is more and the lack of transparency is beyond frustrating. I was also given 2 faulty Apple Watches and have spent countless hours on the phone and in the store attempting to clean up this mess. Now I'm sitting here thinking Verizon wasn't all that bad, and wishing I had just left it alone.
-
July 2023 by Randy Barr
Jaime was very helpful. Was not sure if I wanted a new phone but he made it clear on why I needed one and I'm very happy ! Awesome service
-
July 2023 by kaelynn teixeira
Chris is the best he answered all of are questions and was very helpful and I was able to get the phone I wanted he was very friendly and I look forward to staying a atnt customer for life all because of Chris thank you so much for helping me and my mom out!
