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October 2023 by Cory P.
I had nothing but an amazing experience at this location, with all the help and patience with the sweet girl, Nova. She was so helpful and just sweet as can be! There was an older lady in front of me and I noticed she stopped and thanked her for being so helpful and it was touching. Then I experienced it myself and was blown away with the service she provided at the Photo Center as well as up front with the registers. She was literally running the place with little to no help with the other lady sitting at her register not helping while Nova had a line of 6+ people. Overall she was a blessing for me that day and it did not go unnoticed!
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August 2023 by Ryan O.
I use to live in Tempe and the Walgreens by my house was quite literally my favorite store, going there multiple times a week (or day). This location in Gilbert has been the very opposite experience. In the latest news, I get a text that my daughter's prescription is "Delayed", and it also says I need to "update insurance information". I call the number supplied and go through all the automated prompts and it says "sorry your order is delayed, please call back in about an hour" but doesn't reference anything about insurance. So I call back and Press to speak to a representative and no one answers, call again, same thing, call again, same thing, then they're at lunch. I decided to drive down there and see what's going on. They said it is an insurance issue, that they needed updated information, so I give them her Blue Cross and her State Disability Insurance. They don't take her Disability insurance which seems f'ed up (CVS does) , but it's not her primary, so whatever. The lady at the register is trying to enter in the insurance and says "it keeps telling me it's not a valid group" I tell her, it's Blue Cross, Blue Shield and I work for ASU and I'm sure its user error.Her and the pharmacist spend 25mins trying to problem solve, and they finally figure it out and then say, okay now we have to fill it, we haven't yet due to the insurance issue. How about you fill it and worry about how I'm going to pay once I get there.This whole time they are apologizing to every car in line because of another issue, OOS, was suppose to be mailed from another pharmacy but wasn't.Meanwhile, my daughter who was in the emergency room last night, is at home with an extreme temp, and she's waiting on medicine that was supposed to be ready first thing this morning. Whoever is in charge of oversight at this store, and sounding like others in the area, is failing.Time to cut the cord with Walgreens. It's been real.
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May 2023 by Google user
I’m at the drive through to pick up a prescription for my dog. I asked the pharmacist to use my good rx coupon and he says sorry I close in a minute so I’m not going to do that. That’s some pretty awful customer service If you ask me. It could have saved up to 40% off and it would have taken him like maybe 3 min longer but he was more concerned that I get out of his drive through so he could go home. Very disappointed!
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April 2023 by Rotten Rottie
I’m at the drive through to pick up a prescription for my dog. I asked the pharmacist to use my good rx coupon and he says sorry I close in a minute so I’m not going to do that. That’s some pretty awful customer service If you ask me. It could have saved up to 40% off and it would have taken him like maybe 3 min longer but he was more concerned that I get out of his drive through so he could go home. Very disappointed!
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September 2022 by Tyler C.
Sat in the pharmacy line for 45 mins as soon as I pull up to the window they duct down shut off the lights and closed the pharmacy. Sounds like a company that values there customers.
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September 2022 by Georgi F.
NEW HOURS- SAME BAD SERVICE: Not a pharmacy for people who work- They are closed on Saturday and Sunday and close by 6 during the week. When are people who work supposed to get their prescription? If they are short staffed- maybe doing split hours or being just a bit more thoughtful of when people are actually available to pick up their medication. The Walgreens app and this pharmacy often tell a different story about your prescription- what's ready- what's been refilled- etc.... And the speaker in the drive through is absolutely terrible. It breaks up, crackles and is not loud enough, especially if you have a taller vehicle like a truck or SUV. The speaker is located so low at the bottom, I literally cannot hear people unless I turn off my truck which is super great in this 110 degree weather. I got there to the drive thru at 5:57 pm one time and they were still there shutting everything down. I waited and they ignored never saying anything to me or acknowledging me, then turned out the lights at 6 pm and left me in the drive thru. Often we have to take 2 trips back because they left out someone's medication or even though the app says it is ready they don't have it ready yet. So yeah- looking for a new pharmacy. I wonder if CVS is any better?
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April 2022 by Penny L.
Booked an appointment for a Covid test for a cruise. Received a call from the pharmacy stating they were closing early and I needed to be there within a half an hour, I was still at work. Rushed there, took the Covid test and then was told by the pharmacy tech that they would have the results to me within two hours and if I didn't have them then I could stop in the next morning to pick them up. When I asked the pharmacy tech if I could call rather than come in as I was leaving and would be either in the airport or on a plane when they opened, she wasn't sure if that could happen. I took the Covid test probably 30 minutes before they closed. I have never received my testing results and had to arrange for additional testing elsewhere. Do yourself a favor and find another test site if you need actual documentation that you are Covid free.
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March 2022 by Ritz N.
This used to be my go to pharmacy but of late they've become so unreliable. Just yesterday, I called 8 times and I never got a single person to answer my call other than the automated service which was of no help at all. The message said pharmacy people are on lunch break from 1:30-2:00 pm. I called at 12:30 and I got a message saying they're on lunch break. It's very inconsistent. I couldn't get anyone else to answer the phone either. Several times their line just went dead and I had to hang up. It's ridiculous.
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March 2022 by Jen L.
The man who works there got annoyed with me that I could figure out why the photo wouldn't upload to get a picture printed. When I went to pay the lady asked me how come I didn't put in my card to pay yet and I told her to wait. Damn, I was thinking how much cash I had on me. She was rushing me on my damn day off and it wasn't even busy in there. The people who work at this location aren't the sweetest of people.
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May 2021 by Emma J.
workers here were not helpful at all and were rude over the phone? we called asked if they could check if they had any disposable cameras in stock since we had already gone to multiple that didn't. they then said that they wouldn't check for us but told us where they would be so we could come check.
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February 2021 by Mark M.
Let's face it, Walgreens is expensive for most every item you buy in the retail section. Got a Tdap booster and was extremely impressed with the pharmacist. Super easy registration and covered by insurance.
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October 2020 by Donn D.
Swung by to pick something up at the pharmacy at 1:30 and they were closed. I was told they left for lunch and would be back at 2:00. If the hours they have posted as being open don't include lunch, they need to amend them, or maybe they should stagger their employees lunch break.
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August 2019 by Brooke E.
This review is solely on Ashley in the photo department. Ashley went above and beyond my expectations of customer service and I hope she gets recognized from this review for it. I have never been to this Walgreen's photo department, but because of a great sale on canvases, I went ahead and ordered three 11x14 canvases of my family. Canvases are advertised as same day, but Ashley called to let me know that they had run out of 11x14s, but made sure to let me know they'd be done by Friday. I just picked up my canvases and they look like great quality! Thanks Ashley!
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August 2019 by Cam C.
I see that a lot of reviews are about the pharmacy, and I can't speak to that (maybe they should make that separate). My review is regarding the store and I have to say that I love coming here. Every time I walk in, they greet me with a "welcome". They are friendly during checkout and always willing to help with whatever you need. They have a great selection of items in all departments. Love this place and have had the same experience for years now.
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August 2019 by Marie G.
This pharmacy has really earned its low star rating. I took my child here last night to get meds after an urgent care visit. The pharmacist was having trouble with the insurance and left me sitting outside the window for an hour with my kid in pain while she dealt with other stuff. She did call the insurance company and talk with them which is the reason I'm giving 2 stars not 1 star. However, it would have been helpful if she told me how much it would cost to buy the meds out of pocket. Instead, she said "sorry I can't help you." Then, she put the phone down and closed up the pharmacy.
