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December 2023 by Georgia R.
I called to make my very first service appointment and was told it would take 1 1/2 hour. I brought my car in today Saturday and was told 2 hours. stopped in after 3 hours and was told they had not even started. it's now 4 hours and have not heard a word from anyone?? not any thing positive to say at the moment. still waiting. they close at 4pm today
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November 2023 by Stephanie W.
If I can give this company a negative star I would...My experience with Volvo Gilbert has been extremely disappointing, and I feel compelled to share it to save others from a similar ordeal. I initially communicated with Sales Manager Justin Shannon, both over the phone and via email. Upon visiting the Volvo Gilbert office to explore an electric car that seemed suitable for my needs, everything appeared promising.We spent a considerable amount of time at the dealership from 10:30 am to a little after 2 pm. Initially, all seemed well as they ran my credit and provided an initial approval. I literally saw my approval on paper and they began to charge the car that worked for my deal. After about a few hours Justin walks up and says I need money down when the deal was structured with no money down. As I was disappointed about that I asked if they had other incentives and they lacked the urgency to check or do what ever to lower the amount of money down. It's like they don't care about selling you a car. We even saw a lady come in and walk out after they tried to low ball her on her trade. That should have given us a sign to walk away and not deal with them. With dealing with Salesperson Brandan Moriarty he seemed ok at first but the lack of communication from him saying he never got my text messages as well as him always sending me over to Justin does not make sense.. I felt like Justin ran this entire place. It's hard for me to trust people as not everyone should be a sales manager and I let my guard down with this place. With he situation taking a turn when the numbers changed after my credit check, and I had to sign various documents. Feeling uneasy about the sudden changes and hungry, we decided to take some time to consider the deal.The same day, I reached out to Justin and Brandon via email and text to inquire about potential missed discounts, receiving no response. The next day, I sent a follow-up message and received an unpleasant email from someone named Randy (Randall Watson). This encounter was quite discouraging. Despite multiple attempts to contact Justin and Brandan, no one responded, and I felt left in the dark.After nearly a few days of back-and-forth, accusations regarding my trade ownership, and wasted time and gas, I provided proof of ownership for my trade. Shockingly, I received an email, not a phone call, stating that I no longer had car approval with Volvo FS. This lack of communication and professionalism was unacceptable.The fact that Nelson in finance and others would not address my concerns over the phone, passing the responsibility to Justin, further added to my frustration. The absence of a GM's involvement in this situation was puzzling, and the entire experience left me stressed and disheartened.It's disconcerting to have to chase down a sales manager or salesperson just to complete a deal. Volvo Gilbert lacks transparency, honesty, and effective communication. This was my first time considering a Volvo, and I regretfully cannot recommend this dealership to anyone. I value reviews, and I hope my experience serves as a warning to others, helping them avoid unnecessary stress and credit inquiries.
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September 2023 by Eddie T.
Our experience at Volvo of Gilbert with John and Shelby - I arrived at the dealership after haved shopped for a car (another dealership) and having the same salesperson sell the car while we were in the process of buying it and had finished our credit application. John was very helpful in getting me and my wife in our very first Volvo a 2023 XC40 Beauty. What a completed different experience and my wife was working so we had to do this in a two-day process and the reason I share this is because the next day the car was still at the dealership waiting for us (not sold to another customer by the same salesperson).Our financial consultant Shelby was straight to the point and very helpful to my wife since this was her first time leasing a car.The dealership is very friendly and no pressure, I would recommend a Volvo for those that have never experience one. I believe you will be pleased with the car and experience.
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September 2023 by Google user
I found it cheaper than AutoZone but I got genuine Volvo parts!! Whaaaaa? The young fella in the parts department was great! \\\"All be bock! Hasta la vista, baby!\\\"
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September 2023 by Scott Schuerman
I found it cheaper than AutoZone but I got genuine Volvo parts!! Whaaaaa? The young fella in the parts department was great! "All be bock! Hasta la vista, baby!"
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August 2023 by Sage M.
Where do I even begin! First off I've always had problems with my Volvo. I just replaced the AC! I have to replace the battery at least once a year. This time my car just wouldn't start and come to find out, I needed a new ignition switch. So Volvo dealership is the only one that can fix that so I pay to have a tow truck come get my car. A week goes by, which by the way, who can survive without a car now a days. They don't call me so I called them and ask if they have started on my car. Which they told me they are still waiting to diagnose it. So a couple days later I called again and they say they're still waiting to diagnose it. They finally call me back the next day and say that's going to cost $1800. So I tell them that I don't have that kind of money just laying around so the guy said he would talk to his boss and call me back later. He never did. So I called the guy again a couple days later since he never called me back and he says they made a mistake and charged me extra for something and because I am in fact a student they can take $100 off so now my bill is $1300. He said they hadn't started on the car at all because they are waiting on me! The next day they call me and tell me my car is ready so I go to pick it up and I look at my bill and they charged me $200 for something that says tow truck. When I asked the guy what it was, he said that's the diagnosis charge. So I asked if take it off since I am having it fixed at the dealership. And he said it was his mistake and he would take it off so now my bill is a little over $1000 but he's guaranteed that everything was fixed now. So I drive my car away and as I'm driving the 30 minutes home I realize my check engine light is on and my coin box is missing. I can't find it anywhere and I know I left it in my car, so not only did they steal from me, who knows maybe it's the car washers, but they also tried to rip me off multiple times and my car is not even fixed because the check engine light is still on. Never buy a Volvo! And when we tried to call them to complain, their customer service review guy never answers the phone. I've called multiple times and left a message with my name like the voicemail says and nothing! I can't wait to sell this piece of junk that I have to drive. I won't even sell it to my family or friends because I don't want them to have to deal with Volvo
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May 2023 by Anthony G.
Full blown clown world. Trying to tell me that a 42k car leases for the same price as a 60k car. GTFO. Hey management! You got a lot of one star reviews building up here!
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March 2023 by Erik C.
I went into this dealership, ready to pay cash for a brand new car. I was greeted by this pompous, arrogant, elitist named Robert. I started talking to this guy and he immediately cut me off and said let's go in my office and just turned around and started walking away down the hall. I followed him into his office. He asked me what my name was. I told him my name, and he said, "my brother-in-law is named your name. I can't stand the guy," I immediately knew that I wanted nothing to do with this entire dealership. He proceeded to ask me several questions in this very arrogant manner. It was so disrespectful, I started to believe that Volvos competition placed this guy in the Volvo dealership to purposefully ruin the business. He asked me about my trade-in. I said I had a 2012 Hyundai to trade-in. He immediately scoffed at my car. He said that's an older car, I don't know what I can do for you. He did it in a very condescending and disrespectful manner. I finally asked if I could take one of the hybrid Volvos out for a test drive. He said yes and then we started walking over to the car. He seemed annoyed that I wanted to take this model out because they had to take it out of the show room and into the parking lot. He asked one of the workers to move the vehicle. While we were waiting for this young kid to move to the vehicle, Robert stood there, scoffing at the guys driving ability and making fun of him. Thankfully, right before the test drive I said something about calling the dealership earlier in the day. Robert asked me who I spoke with. I said I talked to Anthony. He said, "I will let Anthony deal with you because I don't wanna step on any toes." Anthony came over and he was very respectful and professional. We took a test drive out and he was very helpful and answered all my questions. However, the rude, disrespectful treatment I received from Robert soured my mood so badly I wanted nothing to do with the entire place, Volvo needs to fire Robert that disgusting heap of human trash. I swear that guy is placed by Volvos competition in the dealership to purposefully ruin their sales.
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February 2023 by Denise R.
Beginning experience was bad, but I chalked it up to the Sales department, not the overall dealership! It took 6 hours of mostly waiting in the lobby, for paperwork to be completed. Ironically, when we arrived for our appointment to pick the car up, the first thing my husband asked was if the car had been checked out. They said it had been. After they finally got their printer to work, we thought we'd soon be on our way. As far as showing us how the car worked (it's an EV), at this point, the sales rep told us to go to YouTube. I'm not exaggerating at all! So, after six long hours, we pulled out into traffic on Gilbert Road at rush hour. At that point, we were nearly hit! The car had no acceleration! We managed to turn @ a light & backtrack to the dealer. Another wait of 45 minutes for service to examine the car. A pre-sale inspection had not been done & the car was in "Service" mode & unable to go faster then 14 mph. This was on Halloween. A week ago, the car started to malfunction. I was out when it happened. No backup camera, all pre-sets inoperable, & the a/c blasting (it was 50 degrees out). I didn't realize it immediately, but the car had also gone into "One Pedal" mode & that means it comes to a complete stop as soon as you take your foot off the gas. The next morning, my husband called Service. No loaners available for a month! We agreed to service anyway, despite it being our only car. No guarantee of turnaround time. So, we show up @ our appointment this morning @ 7 (six days later).The service rep tells us our appointment is on 2/23 (not 2/7)! My husband talked to this person last week! He said then that he'd squeeze us in, despite being short three technicians. We came home & made an appointment with Volvo of Scottsdale. They had availability tomorrow. Oh, and they will drive us home & pick us up when the repair is complete. I'm still shocked by Volvo of Gilbert! This is my third Volvo, but the other two were serviced for 20 years by Volvo of Lisle (Illinois). I look forward to establishing a relationship with Volvo of Scottsdale.
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February 2023 by Joanne O.
Love my Volvo, the dealership employees are great!! The service department was great when I had a problem with my car!!
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December 2022 by Marilu R.
Rick and Brody were very professional and prompt to share any information regarding my visit and the timeframe required to check into my primary request. I always appreciate a complimentary car wash! Great experience!!
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December 2022 by Tony Catter
I requested a part, and was treated with respect and great service the whole time, a step above the rest! A shout out to Gordon Brooks, thanks Gordon!
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October 2022 by Los L.
Gilbert Cars Gilbert is not where you want to purchase a Volvo. This Dealership uses 1960's used car tactics to sell their products. They brag they are the cheapest Volvo dealership in town. I'm not interested in "cheap" and cheesy used cars salesman. Volvo is a luxury brand and I want to feel like I'm purchasing said brand. The Salesperson questioned several times if we can afford the all the options on the vehicle. We found this truly insulting considering we drove our own V90 on the lot.The first XC-90 we liked at had a "dead battery" and we were told by a technician that the car had "been sitting in the heat for a few days and that's why the battery is dead." Either he lied or I don't want to buy a vehicle that battery dies after two days in the heat. Like I said. We had a really bad experience and we purchased across town where we felt appreciated and respected.
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July 2022 by Bart W.
Since this dealership re-located to Gilbert from Tempe, we've primarily dealt with Rick Kazanjian and occasionally Mike Uchida. Every time any of our Volvo's (all purchases at this dealership) needs to be serviced, we've taken it only to this dealership because of their customer service and we couldn't be happier. Yes, sometimes a repair will blindsight you, like a condenser that gets hit by a rock which will then set you back nearly $2000. I've found living in Arizona to be extraordinarily hard on cars and the various components. No matter the situation, the service department has made it it as painless as possible and I would highly recommend them for your service.
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December 2018 by Rick Moranis
Excellent parts department, friendly service. Prices aren't as great as a previous reviewer mentions, I'd say they're average if not the same as other places even when you factor in cost of shipping but the key is that they have good inventory and you'll usually be able to get the part the same day.
