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February 2024 by Scott T
vantage West credit Union. Conveniently located on Ray and Cooper Road. Inside they are very nice and helpful.
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May 2023 by Jk2
Josh was so helpful and beyond amazing his personality and understanding and communication was great! The entire team was so nice and inviting. I would recommend this branch to others.
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April 2023 by Julia Strand
Josh was so helpful and beyond amazing his personality and understanding and communication was great! The entire team was so nice and inviting. I would recommend this branch to others.
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April 2023 by Kait B
This doesn’t go towards this particular location but my boyfriend acc was linked to mine and we broke up so I transferred MY money to my acc from his which I have proof he told me I could do because it was literally mine as a joint . And so apparently he disputed it and they made it to where I can’t log in or do anything to my account ? because someone made a fraudulent dispute on MY MONEY. The lady was rude and told me to go about it with the bank that he was with but it wasn’t much help. Still doesn’t defeat the purpose they made it impossible for me to even use my account. I’m not even in town and they told me I have to go to a branch to resolve the balance but I’m not even in town so looks like they won’t be getting any money out of me to resolve anything and I’ve already made reports in case they try to charge me for this lol I’ll make sure it gets disputed.
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March 2022 by Pita Marie
Update: 02/11/2022 Natasia Ford at this branch will not help you if you are calling in. Be ready to be transferred to customer service call center and sit on hold for 15 minutes. The service is not what it used to be.
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October 2021 by susan yeomans
Vantage West is a great place! Kelsey was extremely knowledgeable and professional in advising us on the best account options for our needs and making sure our info was transferred from our previous bank. Friendly staff, and beautiful building. ???
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April 2021 by Traci H.
I would love to give a 5 star review for my experience at this branch with opening a V.W. credit card because quite frankly it was a pleasant, friendly and speedy visit / experience. I have been a V.W. banking customer for a number of years now and always receive TOP notch customer service from all of the branches including this one. However, the female G.M. that helped me open the c.c. in person at this Gilbert branch didn't confirm one piece of VERY important info that has caused me a HUGE headache with the V.W. 800 #. I clearly and repeatedly asked if I was going to receive a USPS mailed monthly c.c. statement and was told yes by her. I most likely would not have opened this c.c. if I had been given the correct info which is: because I have a reward checking account which the c.c. is linked to; I do not qualify for complimentary mailed c.c. statements (I do not do online banking and most likely NEVER will). A work around was created by the 800 # and while it is finally becoming fine tuned (this process started in January and it is now April) after a large amount of phone calls and conversations with 800 # management; I wish I had been given correct information at the time that I opened the c.c. at this branch. Please review account disclosures when asked an account specific question so correct info is provided because the little details matter :)
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March 2021 by Valeria Bernal
I love this place Rosanna and Kelsey took care of me and helped me with my banking information and I will be coming back again. Thank you so much ladies doing a fantastic job
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March 2021 by Christina Mendez
I didn't have a checking account with them but I did have an auto loan and they were always helpful, good customer service, every time I called.
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August 2020 by Josh Richards
Everyone at this branch is always helpful and greets you with a smile. This is by far the best bank I have ever banked with. Thank you Vantage West!
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July 2020 by Jennifer Rios
Micaela is the reason I am writing this review. She was so kind, printed us new debit cards. She was very friendly and was great at conversation. You did a great job hiring her and you should keep her for ever. She made my experience there amazing!!
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June 2020 by Amanda Jurkiewicz
Direct deposits never hit at a regular time. most other banks, you can count on when your payroll will hit. Not here. No one seems to know what is going on when you call. 1/2 the time their app isn't working.
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April 2020 by David Higuera
Very friendly staff, always greet me by name when I enter my branch. Have been great at helping me make changes to business and personal accounts to save money or earn more APY on savings. The new website is fine; just took some adjustment.
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December 2019 by gamaliel hood
Time is 12:38 pm and the hours of operations for Saturday is 9 am to 1pm. It appears like the posted hours are just a suggestion because the doors are lock and lights are off. This visit also included an ATM visit that does not have cash for it customers. This happen to us from e the second time now.
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December 2019 by Tara E.
I've had a loan with them for 3 years. I've made every single payment perfectly on time within these 3 years so I figured the one time I had to make a payment over the phone they would waive the FIFTEEN DOLLAR fee to make that payment. That's an insane fee for a loyal and reliable customer who has never even made a payment by phone. The only reason I was forced to was because I added my account to their website versus the old paper setup. So I had to wait an entire week for them to make two small deposits to verify my account. Even after explaining that I was waiting on them as a bank to the rep on the phone I was still charged $15 to make the payment. Pretty ridiculous and enough of a reason for me to never have another auto loan or account with them again. I've never once had a bank refuse to waive a simple fee. And the fact that they're old school and couldn't just use my debit card to process my payment either.
