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January 2024 by Stacee R.
Great local Business Bank. Extremely helpful and responsive with any concerns. No big bank red tape. Appreciate the one on one service
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September 2023 by Michele Worthington
We started our construction loan process in MAY of 2022. When we applied for the loan, we were told from the beginning it was pretty much a waste of our time. The "loan officer" was an absolute NIGHTMARE to deal with! Thru the whole process she kept making mistakes and never owning up to them. She told my husband he needed to pay off a particular credit card - which wasn't even his card- she had the wrong account number.It was my card, but she then said, "Oh no that card still has to be paid off." When I paid it off, she searched for something else to fixate on. She could never keep things straight. Continuously asked for additional P&L not calculating income correctly - assuming she could guess what the income would be from our small business. We BOTH make good money and the business my husband has on the side is extra income that DOUBLED our monthly income from our 9-5. She kept telling us, "Well one more month"....4 months later!! We finally found what numbers she felt would work for the loan to go thru YES after rates jumped more and more. FINALLY in NOVEMBER our loan funded, and we could move forward. She kept trying to build in extra money that we didn't need because we did all of the work ourselves. She could not grasp the fact that we could do this project for WAY LESS than she felt it should be funded for! YES, we paid more in loan fees because our joker of a loan officer couldn't understand what my husband was explaining to her. By the way, he does the SAME kind of work we were doing for our house prep, for a living! He told her multiple times that we didn't need the extra funds. Not only were the extra funds included in the loan, but they made us put up an additional $30K as a protection on the loan. As we got closer to finishing with the construction process, "loan officer" reached out and TRIED to get us to do our final mortgage with them. HA! Nether one of us even considering this as an option. We make good money and have excellent credit. There should have been zero issues, but she made enough for us to deal with to last a lifetime. This is from personal experience which can all be proven.
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August 2023 by John Gorup
Very friendly atmosphere pleasure to work with Greg on our loan he went the extra mile!
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July 2023 by Joe G.
great long time local financing Loan in my Family Dollar store very essy to deal with
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May 2023 by Jairus The Adventurer!
Outstanding customer service and professionalism!
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January 2023 by Tiffany Finn
Multiple reasons to be unhappy. You can not make deposits in the ATM, cash deposits are not posted immediately, merchant deposits are sometimes 2-3 days. Unfortunately we are tied to this bank for another 8 years because of our mortgage.
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December 2022 by DOC Livingston
Let’s just say the branch manager is not friendly or professional and if you are not white they will invent a reason to deny you.
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December 2022 by Doc I.
Not a bad bank for those who need a local bank. It's a small bank so their services are a bit limited. Staff is overall decent. Not overly friendly but not rude.!
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November 2022 by Lori U
Great experience with Unison Bank and Greg Dols!! Highly recommend. He was kind, patient, took the time to explain things to us. Wonderful experience, thanks Greg!!
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July 2022 by Duane Larson
Customer service is non existent.
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December 2021 by Peggy Fritz
Love this bank. We have been with them for 18 years since moving to Arizona. They are warm and fuzzy and always make us feel welcome.Highly recommend.
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March 2021 by Sabine Marbach
Greg is absolutely awesome! He is professional and so very nice! Getting a loan and approved was so easy!
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December 2020 by Peregrine L
Inconsistent answers from the construction loan team very unprofessional. You get either inexperience or jaded opinions from Pat who stated he had 40 years of experience and that he personally averages $40 Million a year in construction loans. Sadly, all he could talk about is everyone moving in from other states, CA, OR, WA and that there will be another recession, so I asked "is building a bad idea right now?" Replied "that's up to you", just after telling me it's a bad idea to build outside a subdivision on my private undeveloped land that actually have county water and sewer hookups.In conclusion, very unprofessional, they all need coaching opportunities so the good name of Unison Bank doesn't get blemished any further. Retirement would be a good option for Pat.
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August 2019 by kahi hylton
Very rude! I am new to AZ and my wife just had a baby. I was on paternity leave and had not slept at all when I walked into the branch at 9am looking disheveled, asking for a row of much needed quarters, and information about opening a joint account.They looked me up and down like I was homeless and told me that I had to open an account BEFORE they would exchange a row of quarters. I told them that if that was the case they will loose my business and the teller just laughed and told me in a sarcastic tone, “that’s great!”I went across the street and got a row of quarters from Desert Financial Credit Union with no account needed...I opened an account with them anyway and then a mortgage as well. It pays to be nice to people.
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August 2019 by Jerome Caywood
Your front door sign that tells good guys to disarm themselves before entering your bank is foolish! Mass shootings happen where good guys aren't allowed to carry in gun free zones!
