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July 2023 by Quintin Buehler
YesI talked to Amber todayWhat a privilegeSomething happened to my insurance.So I stopped into the office to get it sorted outShe was so knowledgeable and efficientWithin just a few minutes, she was able to sort out the problemIt seemed as if she was a step or two ahead of me the whole timeShe was such a joy to talk toAnd at the end of it all, she was even able to save me a few dollarsHer experience shows, and it counts for somethingShe's an ace!
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May 2023 by Doris Blossom
I would love to share my experience with you all Amber she was very helpful and helping me transferring everything that I need to do.
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May 2023 by Eric Thomas
There is better insurance companies out there do not settle for AllState. They renewed my policy without my knowledge and my insurance went up 80 dollars $409.00 is a rip off for 1 vehicle being full coverage and other liability. Save your money and shop around
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December 2022 by Britney Weden Orian
Experienced a lack of response and care for existing customers. Been insured since 2014 and my policy gets increased every renewal. No claims, never late after review I was told its just the rates.
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July 2022 by Alix Perez
Agent Ron Anderson is truly a life saver. At first I was not going to take the call at all, but something told me to give it a chance. So I did! I currently had farmers auto and renters. Now I switch over to Allstate because of Ron. I kept telling Ron how difficult it was to work with farmers. That the customer service was horrible and they would double charge me every month. Ron explained to me about making it his top priority to take care of people and to make sure to keep people financially safe. I truly would have not switch over it, if it wasn’t for Ron sake to provide me the educated assistances that I needed, which I was not getting from framers at all. Specially not with my agent. Today I made that commitment with Ron. Wish more people were like him,that actually cares about society and because of that I switch for that assistances. Thank you !
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July 2022 by Matthew Warren (Maddrequiem)
finally used my insurance to get roadside assistance. took 5 hours to find and get a tow serivce. despite being told they take ceridit was forced to go out and get 140$ cash with no offer of recipet. Father had to write up one refusing to pay the man till he signed it. called tow company to complain about driver and demand a proper recipit only to be ghosted after first call. when texting suppourt was told thats something the tow company could help with and hung up on. emailed my agent Troy Mauser and still no reply. this has been very upseting and now considering a new provider.
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June 2022 by Michael Colwell
Great experience with this agency. I started here with Pam Prather and she always did a great job. When she retired, Troy Mauser took over and the service was never better. I could not recommend this office enough. Amber Taylor is awesome. If you need insurance and great service Amber will help you out so give her a call.
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May 2022 by Emily Wu
Amber is excellent at providing useful information, not just promoting, answering a number of deep-dive questions, and providing numbers based on a few different scenarios. Really helped us understand the cost of several coverage decisions to avoid overpaying for insurance.
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January 2022 by christine o'brien
I can truly say that this agency has been wonderful to deal with. I had never had Allstate as an insurance carrier before but they will now be my preferred insurance. From the moment I called and spoke with Ron Johnson who helped set up everything I needed to Carla who helped with any questions I had they have made my transition easy. Thanks to all at Troy Mauser. You have a great team.
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October 2021 by Rj McCown
I recently did a policy update with Amber after being with the agency for several years. She by far provided me with some of the best customer service I’ve ever received and am very pleased with the agency. I look forward to multiple years ahead with the Mauser agency for all my insurance needs!! Sincerely, Ron “RJ” McCown
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January 2021 by Chuck Bommersbach
Awesome agent.
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November 2020 by Tony Little
Always a pleasant, hassle free experience. The Troy Mauser team goes above and beyond.
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November 2020 by Crystal Canter
It’s been great! Good customer service, communication and support. Competitive pricing too!
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October 2020 by yvonne decorse
I spoke with Amber Taylor recently because I got a new car. Her service was exceptional, and she has a great amount of knowledge about insurance policies. I highly recommend speaking with her if you need anything or if you have any questions.
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October 2020 by paul wojcicki
staff is super nice, (when they answer the phone) emails a bit longer wait rates seem fair THE ROADSIDE ASSITANCE IS NOT TO BE TRUSTED. had a couple occasions when they did not show or they made me wait for several hours even over night (had to uber home) stranding my car for a simple tire change and when tried to contact Troy he did not respond till 4 days later after emailing me just a few hours prior. At least they do a good job covering accidents. This is just one VERY important part of Car Insurance that should be a strong are unfortunately for Allstate their Roadside assistance sucks.
