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January 2024 by Leanne Gerberding
Tony was extremely helpful, quick, and efficient in helping me with what I was looking for!
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January 2024 by Karla Antillon
awful service(Tony was goated though)
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January 2024 by Stuart
Amazing customer service
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December 2023 by Kimberly M.
I had an issue with my account, got the runaround from customer service and another t-mobile location. The associate Steven got my issue handled quickly and painlessly. I appreciate the help and the direct approach to helping me. This guy is really great. Not the guy to sell you on fluff, but very direct and honest. Thank you so much Steven.
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December 2023 by Daniel “BEEKS” Buechele
Kevin, helped me get my phone switched out under the repair insurance. Great group of young men at the store that helped me. Thanks Kevin.
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December 2023 by Paul Fuller
Super helpful. Staff actually knew their jobs and seemed happy to be there.
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October 2023 by James Hutton
The service was fast however the syncup drive device that I purchased doesn't work correctly and it's taken tech support around four days to come to a resolution. I do not recommend that device.
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June 2023 by Christopher Climenson
Came in to this store to switch from Verizon to T-Mobile. Got tired of paying $300 a month for 2 lines (now paying $150 for 3 lines). Stephen helped us out and was absolutely incredible! He was patient, knowledgeable, and a pleasure to talk to. We were there with our 2 little kids and he took his time explaining everything and getting our service set up correctly. We had a not so great experience at the store off Power and this was the opposite. I will be visiting this location and asking for Stephen for all of my cellular needs moving forward. Thanks Stephen!!
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June 2023 by janet Siordia
The guy who helps us was an excellent in explaining everything, I give him a 10 but i forgot his name , my husband and I were very pleased
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May 2023 by At Home with Susana
A friendly store. They are always very helpful. I traded my phone for a new one. They did not try to push me into any specific phone.Their service is the best. I've had TMobile for over 20 years. It's reliable and when i travel overseas my phone always has service and the internet is always working.
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April 2023 by Charles Wyatt
This location has a super chill vibe to it. The service here was really great. The staff were very informative about the phone and the plan I was getting.Tony was super helpful, honest, and very knowledgeable. If you ever get the chance to go to this location, look for him and another plus if you need it, he also helps with customers who speak Spanish.
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April 2023 by Bud
Pretty much useless. They consign you up for a phone line (you don't need) but can cancel it.
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April 2023 by D Baker
Have to give a HUGE shout-out to Chris!! Chris L. works at the Gilbert T-Mobile location at 2483 S Market St Ste 107. He is SERIOUSLY the BEST in the WEST (and surely the VERY BEST in the EAST, NORTH & SOUTH too?)!! I was having HUGE issues porting over an existing cell number fr a corporate acct to a personal line. This was due to retiring fr my job of 30+ yrs - (this particular cell #, that was being ported over to my personal acct, was the cell # that was my "lifeline number" - since EVERY single one of my accounts, on this entire planet, and basically my WHOLE identity, was/is tied to this ONE particular cell number) . Needless to say, I was definitely in panic mode about the issues and "roadblocks" that were occurring with thprocess!! I had been to multiple other T-Mobile locations but was finally referred to this "Corporate" T-Mobile location on Market St - fortunately, when I arrived at this Gilbert store, Chris jumped into action to help me!! It ended up taking 3+ hours for the issues to be resolved, but Chris hung in there with me the whole time!! I ended up having to work with folks at the T-Mobile "800" number AND with Chris simultaneously!! Thankfully Chris was the one that was able to give the folks at the "800" number ALL the correct and necessary information to be able to resolve my cell phone NIGHTMARE (which honestly, by that time, had been going on for wks and wks). Chris even refused to take his lunch break until he knew everything had been 100% resolved and that my cell # had been SUCCESSFULLY transferred to my new T-Mobile personal acct. He even kindly explained all aspects of the billing to me on my new account. Because Chris was "fixing an issue", it occurred to me, after I had left the store, that Chris likely didnt receive any real "credit" or "benefit" or "commissions" for helping me (since my account had already been "setup" - and, of course, totally screwed-up - by other T-Mobile reps in other stores) - Thus making Chris's AMAZING AND KINDEST customer service even more "BEYOND INCREDIBLE"!!???AGAIN ENORMOUS AMOUNTS OF GRATITUDE TO MY "FOREVER HERO", CHRIS L!!
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February 2023 by E Moulton
Got in & out fairly quick. The rep made sure the additional phone line got a number with the proper area code 'cuz the phone model we had didn't locally default.
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December 2022 by Medora
Came here with issues with a digits line, and Olivia was amazing to work with. Her problem solving and conflict resolution skills are top-notch. I was unhappy with the issues I was having with a proxy digits line after reinstating my lines, and she was able to find a solution that worked better than what I had originally and was cost-effective. If a solution wasn't found I would have gone to Verizon. 10/10 will go to this store if I have issues with my phone plan again.
