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April 2024 by Loryn D.
Love this clinic and their vets. The receptionists are the kindest and the prices here are much cheaper than any other vet we've visited. They truly do love your pets here. Thank you.
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April 2024 by Cherie D.
Recently moved and needed to find a new vet for my 2 French bulldogs. After their first initial visit I really was put off with the vibe of this office and how it seems they really want to upsell you on everything. They really pressure you to do all sort of extra procedures or lab work on 2 healthy dogs. They will literally suggest everything under the sun. During the exam it was brought to my attention that my dog had a chipped tooth and they recommended a tooth extraction. For that one procedure I was quoted about 1250.00 for that one. I really don't like that when they do their vaccines they don't administer it in the room with you. It makes the appointment that much longer when you have 2 dogs and they take turns bringing them back. The thing that made me decide to not go back was the when the vet and the vet technician totally missed something that was so simple. One of my dogs back nails had grown longer than we had expected and that when I took him to get bathed and pretty a couple weeks after this exam took place we realized that a nail was moving into his paw pad. There is a pretty good chance had this been caught by this office my dog possibly could've avoided pain and needing a procedure done to correct it. I feel like as it was a mistake done by this office and staff the least they could've done would've been to apologize and acknowledge their mistake. For having to get this taken care of it needed another appointment and of course more money in their pockets. It really seems the only thing this office cares about is how to get as much money out of your wallet and less about your dogs health. As I checked out I explained that I wouldn't be coming back because of my experience. I wasn't rude I didn't yell. Simply stated because of the lack of acknowledging their mistake and that they missed something that is so simple makes you wonder what type of care they really do provide. They could've cared less. Well I laughed when I opened my mail today that they sent me a letter saying I wasn't welcomed at their office anymore because I voiced my displeasure. . I don't trust them with my dog's health I would definitely think twice about coming to this office. Also not a fan that they prefer you to pay cash and if you use a debit or credit card they charge you a 3 percent fee. . Now some may say it's my fault for letting my dogs nails get so long. In some ways yes it is. In my defense I had no idea they were that long as I thought they had been trimmed when I had my dog taken care of 3 months prior but I'm guessing they didn't do a very good job and it was his hind paw. I'm always playing with their front paws and I did not see the back nail. Thanks for reading my very long story.
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June 2023 by Susan B.
Do not recommend! They did not solve the problem we came in for, and then decided to discontinue our relationship as patients.
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May 2023 by Vivian Joy
Great place. Very friendly and knowledgeable. Been going there for 20+ yrs.
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May 2023 by carol sheldon
Everyone there makes the visits a good experience.
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May 2023 by Lexi R.
This was the best and most affordable vet I have EVER been to. I mean my visit was under $100 and that included steroids and pain killers for my dog, that they were able to give me on the spot. They gave a very thorough exam on my dog and really cared to figure out what was going on. They properly educated me giving me lots of information on what's going on with my dog then gave me literature on it. The people here are just so nice it makes me wish they could be my doctor!!
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March 2023 by Robert Ewoldt
Very helpful and pleasant to deal with
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March 2023 by J S.
I was hopeful to give this clinic a better review as my cats were previous clients, however, not after this morning. Yesterday evening I was told to give them a call first thing in the morning to book an "emergency visit slot." My cat has been very sick, has not been eating, and was very concerned about waiting any longer to take them to an emergency room. However, When they explained they had emergency slots and that they were available the following morning, I was thrilled. Without hesitation, I waited until the following morning based on their recommendation to take him the next day, without concern for taking him to an emergency clinic instead. Except, when I called at 8:01, their phone lines were full. I called again, and after the line picked up, was told their time slots had been filled completely for the day. I expressed my anger calmly and told them firmly that they said they had open time slots and to call first thing in the morning. They related to me that they are "first come first serve." I understand that, but if they are usually booked quickly, why didn't the technician warn me prior so I could make a better judgment call about WAITING for my cat who is already sick for an appointment that would probably be booked before I was even given a chance? Thanks for making my cat wait longer to be seen. He was already suffering, and now he will continue to suffer more due to your negligence at your office. If health was your main concern, you would have encouraged me to take my cat to an emergency clinic instead of trying to pocket the potential client's money for a visit. I will never recommend nor come here again. My biggest recommendation to any person with a pet would be to go with your gut and take your pet to someone who actually gives a damn about your pet's wellbeing, but that seems far and few these days. Good luck out there.
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February 2023 by Maureen R.
Bailee Mitchell WORST VET EVER...hurt my cat while examining her by pulling on her back legs suspecting arthritis...and exclaiming "OH YEAH" when my cat flinched in pain!!!! Showed NO compassion for my cat AT ALL!!! Tried to explain that I wanted my cat off steroids prescribed by another vet because I worked out of town and wasn't there to get her the medication every 24hrs and the steroid did not seem to be doing anything useful...she said I had options that I could bring her into the office every month and they would inject her with steroids until she developed diabetes and then that would be it and I wouldn't have to worry about giving the medication myself!!!! Tried to take x-rays and I could hear my cat crying out from the exam room I was waiting in. Could only take one xray...charged me $95 for the xray when I had it sent to my email...it looks EXACTLY like one of the 3 xrays I sent to their office from another facilities with all her records.
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January 2023 by Tara B.
Our dog Boomer has been treated very well by Crosswinds. The reason for our update is that he recently crossed after a cancer diagnosis. We were informed there was a timeline attached when we received it and the front desk/vets were patient with me when I had questions or concerns. We had Boomer for almost 13 years and I know I must have been driving them crazy with my calls. They helped us work through various meds until it was time. We are on our final dog for awhile but we know she is in good hands.
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October 2022 by Brandi A.
This clinic has the best staff! They are all really kind, patient and helpful when I bring in my cats. One of my cats is extremely timid and they get it. They wrap her in a warm towel with calming spray and make sure she isn't panicked before proceeding. The initial visit was heavily discounted but their prices are much better than the Banfield I was using prior. The location is at the end of a shopping center so its a bit hidden but thats even better because there's alot of parking available. I highly recommend giving them a shot if you're in the market for a new vet.
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October 2021 by Julia W.
I have used a handful of vets in the area. Cross winds are the best!!!! They treat my babies like they are their babies! Just had my frenchy neutered. Everything they do is done in such a caring way. Thank you!!!!
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August 2021 by jacki keckta
Great I love this vet. Sheryl is the greatest been going to her for years and with all my dogs.
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August 2021 by Ashlee Keckta
I just need to brag about this level of care, patience and satisfaction I’ve had for CrossWinds. I’ve been taking my puppy Lily here for about a year. I sought out Dr. Roach after she took amazing care of my childhood dogs Spike and Cuddles. I have been so pleased with the amount of love and care I’ve received from EVERY person in this clinic. Lily hasn’t been socialized much due to the summer and Covid and the staff has been entirely amazing working with her separation anxiety and general puppy, playful demeanor. My concerns have been listened to and addressed. Dr. Bailee Mitchell has even gone so far to call me after hours to speak to me about Lily. This kind of care and dedication is much appreciated. Thank you CrossWinds for taking such amazing care of my puppy.
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August 2021 by James Slone
I just switched from Higley Road Pet Clinic to Sheryl DVM-Crosswinds Animal Clinic and I couldn't be happier!! My family recently got a new puppy and I wasn't happy with the service at Higley and heard some great things about Crosswinds. They are always available for questions and since we have never had a puppy before we have random questions. I wouldn't trust anyone else with our new fur baby.
